TM, they have a serious problem

A screenshot of the modem page showing 2048kbps cap downstream, screenshot took in May:
[attachmentid=1112321]

A screenshot of the modem page i took yesterday, due to a user at the meeting said his 4mbps like max out at 512, so i thought my port might have problems too. And i found out i was capped to 1024.
[attachmentid=1112340]

Previously can get : [attachmentid=1112341]

Today: [attachmentid=1112344]

Who gave TM the order to change the cap for my account? How can the technician change the cap without approval from higher departments? Does the technical team need approval to change capped speed? Or they can just suka suka change?

If this has happened to me, i believe that this can cause many other users to be re capped without their knowledge too... Currently i'm talking to TM on this matter... For me it seems there is a "traitor" in their organization doing this without their consent. Either that, or they were instructed to lower my cap on purpose because they hate me. hahaa

In the meeting i remember some has said that they were charged certain installation fees just to upgrade their account speed. TM clearly said there is no such thing. TM has a problem in their company, a dirty component in that organization is corrupted and need to be "reformatted". Based on what i heard yesterday, i find that there might be some elements of foulplay in certain of their departments

Because based on what i see yesterday, all the high level management people are quite sincere with us. But it's our 1st time with them, we do not know them in person and whether they have any hidden agenda towards ytd's meeting

This post has been edited by andrew9292: Aug 1 2009, 12:20 PM

I would like to say that you guys did a great job. They also called the right guys. All of them are from LYN.
So they won't be noob.

Anyhow... Change or not to change is up to TM. As Andrew said, I also believe there's a corrupted organization inside TM.
Which play on you etc. Which need to be 'formatted' hahah

Because, yesterday, 2 gentlemen voiced out that when they upgrade their account speed to higher rate, in their BILL they were charged installation fees if i have not mistaken that is what they said "installation fees".

TM was very surprised to hear that and told us there is no such thing.

But anyways all i'm making is just ASSUMPTIONS that got a department in TM trying to sapu our money...i dont have any real prove to back that up, neither do any of us here. It could be a technical fault too... We all just hope for improvement in the future la....ntg much we can do...

cause diz is malaysia

This post has been edited by andrew9292: Aug 1 2009, 12:19 PM

Who were the representatives from TM? From which departments?

Can u gimme the name of the VP and email address?

dey will consult & look @ customers feedbck 1st if dey gonna apply dis bandwidth limitation.

if it is not reasonable, of coz v will voice out.
IMO, 2 things dat must b met for bandwidth limitation.

1) reasonable price/bandwidth limitation
2) option to buy extra bandwidth.

Hehe i will move on to other company if data caps limitation enforced . Bye bye TM

Guys remember in the meeting they said that they can cap users at slight higher speed so that the user can experience full subscribed speed?

Here is a quote from the latest email Mr. Syam*** sent me regarding me finding out my line was degraded from 2048 to 1024 downstream capped:
So what happened to "We can cap users at higher speed so that they can enjoy TRUE Subscribed Speed"?

Also regarding the the slow international browsing for my case, every international speedtest is lower than 0.2mbps:


Okay, i think we now can conclude the meeting was just a PR stunt, they said they would help us, but look at the replies that they give to us.

Also, remember TM asked me in the meeting not to email to other sources like MCMC or anywhere else but just email the Top Management...i promised them, and i'm about the break my promise since even emailing the top management yields no results.

Currently waiting for their next email. My dad says if they say yes we can fix the issues, okay i'll keep my promise. But if they say no... well no mercy anymore...

I should have foreseen it, they are totally not trustable. What they are replying me in the email is total opposite of what they said in the meeting.

Here is a microsoft word attachment of my speedtests to USA, Europe Region, Russian Federation, Asia Region, Malaysia & Singapore, Australia and New Zeland (Under Asia Section)

[attachmentid=1112914]
...take a look at it...you will find it amazing.

This post has been edited by andrew9292: Aug 1 2009, 06:27 PM

It's always the throttle issue. If they couldn't provide the bandwidth required, ask them to pack themselves and go home tanam jagung.
I think there is no point having this conference, they just can't and just won't solve the problem for us. Shitmyx flushed in the bowl.
I'm going for wimax.

Can I complain?

Dont think so, take a look at my speedtest and screenshot MS word attachment in my post above...

that is what i sent to TM... and then u read the quote in the reply email by TM regarding the international slowdown...

This post has been edited by andrew9292: Aug 1 2009, 05:56 PM

AND THEY CALL THAT NORMAL????

YEAH! You can see in that MS Word document that i test USA, Europe Region, Russian Federation, Asia Region, Malaysia & Singapore, Australia and New Zeland [Wellington City]-( Under Asia Section ) ... Plus i inserted my previous reachable speed

And after seeing that, they replied like this...



That is what i hate, totally no brainer typing it. Does that mean every server is congested? every server reach max capacity... idiot lah TM

This post has been edited by andrew9292: Aug 1 2009, 06:28 PM

like i say..........

deu always blame dat once the routing reach overseas server, is out of their control, which is true.....but...........r dey suggesting dat the all the overseas servers r 24/7 congested?

v r not dumb.

This post has been edited by tech3910: Aug 1 2009, 06:22 PM

They bully us n00b i think.

i'm gona create an external thread about this soon, since this report will be "lost" when this page advances to another page..

...and another thread in /k/ about it if possible... since /k/'s audience is by the thousands x ; ) hehe

on the "installation fee" when there is any upgrade.. i thought one of them said just show him / them the statement and they will look into that issues, guess will be deducted in the next bill after the so called "investigation" ?
yeah ... do agree that will try to directly email to the top management instead of forwarding it to SKMM.. hopefully in future when there is any issues again, direct email to them and wait for the response... empty promises or improvement in building up the trust between the management and consumer ...

Another update for you guys, a user in this forum ter-reminded me that TM said that with the recent MCMC regulations, they should only provide

90% throughput speed between the user and their BRAS.

For those that dont know what a BRAS is (see actually what a BRAS is responsible for ) :



Which means in simplest form... Your Computer <---> DSLAM <---> BRAS <----> TM's Network ( DNS etc )

It was stressed by TM that they are not responsible for anything that crosses their BRAS,

which explains why they are so daring to give users 1000+ ms pings to even local sites. and frequent DNS timeouts,
all because all this come after their BRAS...so... "not responsible kononya"

In other words, they are saying.. HAHA we can give you slow speed and not get fcuked for it.


BUT that is what THEY SAY...

WHAT WE SAY IS 90% SPEED TO LOCAL SITES MUST BE ACHIEVED...OR WE WILL FCUK YOU

This post has been edited by andrew9292: Aug 2 2009, 01:19 AM

as a tm staff myself i believe it too....one story that were told by my boss to me....b4 this tm were planning to do one project...so my boss has a meeting with the top management to discuss for the equipment etc....in the meeting my boss proposed to use "equipment A" becoz that equipment is cheap n more reliable....but at the end top management decided to buy "equipment B" that were expensive and less reliable.....my boss were damn disappointing....damn politics..

I believe it is quite normal in this country...

Flyover that cracks...
Stadiums that collasp...
Government building that have so many defects...
Roads that are so bumpy even after resurfacing...
Imported cars taxed so high because they are about the same price with local cars without tax but much better quality...
Internet that sucks...

O well, if u are qualified, pack your bags, leave MY and go somewhere else for better future...

Sorry off topic.

This post has been edited by andrew9292: Aug 2 2009, 01:47 AM