I just received a call from TM. I am selected for the conference with TM Top Management, details as follow:

Date: 31/7/2009 (Friday)
Time: 5-7pm
Location: TBC
Agenda: To voice out our opinion/ complaints regarding shitmyx

According to her, only 15 customers are selected for the above conference. Perhaps I complain too much that's why I am invited.

I have confirmed my attendance. Anyone received such call? Since not all shitmyx customers are selected to attend, I think it's best if you guys can compile a list of questions in the format below for me to ask during the conference.

Main issue (provide URL/ printscreen if possible):
Shitmyx package:
IP range:
Frequency of problem occur:

I will try my best to voice out you guys issues in the conference. Cheers! smile.gif

This post has been edited by shitmyx: Aug 1 2009, 03:55 AM

responses slow

hi shitmyx, please convey our frustration to their top management.

we all share the same fate of using streamyx, so the baton is now with you to fight our cause right on their face!

can you please discuss with them for the china website slow connection issue?

complain whatever u could internet is for world wide use browse over the globe.

Ow, nice info. I hope you as our button to push and tell them how frustrated streamyx user...

So now, what is your agenda and TM Confrence agenda...?

to make life easier for me, I suggest you guys compile your complaints in the format below:

Main issue (provide URL/ printscreen if possible):
Shitmyx package:
IP range:
Frequency of problem occur:

I will try my best to voice out you guys issues in the conference. Cheers!

Please have them explain:

1) Why tracerts are being blocked? If they want to secure their network they should be blocking ping, not tracerts. It's funny when you call their tech support they will request for tracerts when their own network won't even allow it.

2) Terrible customer service and totally incompetant tech support. The lvl1 people have no fking idea what they're talking about 99.999% of the time, how do we as a customer trust them to understand our problem and file a report for us when some of them don't even know what ping is and some even suggested we disable our house alarm so we can get robbed? The wait time is also terrible and once you do get through you'll be talking to a retard.

3) International connection speed.

Shitmyx package: 4mbps combo
IP range:218.111.0~64.xxx
Frequency of problem occur: Having high latency on night and the speed will become unstable, sometime will disconnect. International website hard to connect on night~~


Hoping u can help me to complain this issue ^^

On point no 2:

Also tell them that most of us are not n00b so asking us to restart the modem, unplugging the cable, etc is a waste of time

1. absolutely! Level 1 phone support is mainly staffed by monkeys. Can they do anything to rectify this?

2. Why are some IP ranges absolutely useless? (maybe some else can define these IP ranges)

3. I get the whole P2P issue that Streamyx is facing, whilst I don't agree with it as we all pay for UNLIMITED internet, why does Streamyx limit the P2P on the local network? If it was not limited locally there wouldn't be so much strain on the international link.

4. Can Streamyx publish or at least make available to level 1 support, the areas that are being upgraded to fibre optic and when the upgraded service is expected to come online for those particular areas.

5. Can TMNet work at publishing network info on the website more often so that we don't have to find out through 3rd parties what the hell is going on.

6. Can the option be given when calling tech support to skip all the different info messages, after the 5th or 6th time calling back these messages are like some sick form of torture.

just complain the whole shitmyx is a total trash
everything is slow
everything is throttled
fix it

Youtbe, Rapidshare, Mediafire all slow.

The capped the speed.

Do post picture to make sure you offer is legit :-) .

Wah dude!
You have this chance...
just flood in the complaints!

Give them all forums thread enough already... so many speedtest and all that...
I'm very sure TMNet quite a second... (not a second, maybe even minutes after hearing these)

Yaya, bring laptop go, ask them got WiFi or not, if got, show them this thread, as well as others.

*seeing

What else they want to avoid... even we can claim refund already, with these daily speedtest things...

2 important thing to for me at this moment is:

1. Why are some ip range (115.13x) under cache? Its hard to do any proper speed tests especially when TM Hotline Support request them.

2. When can we see improvement in International Links.


Attached an example screenshot of cached speed test, that I just done. I am sure others can provide faster one.


This post has been edited by BugFace: Jul 14 2009, 03:39 PM

Hey guys, i did receive a call from TM too same as TS. I have yet to confirm with them whether I'm available on that day.

Also, please don't suggest for us/the people that are going, to do extreme or unprofessional stuff like complaining in a very harsh tone and describing their service as shitmyx and rant to them etc. It will just embarrass ourselves.

I'll try to gather points and prove i can get from all the feedback and coordinate with others in LYN that were called for the meeting, so that we'll know what to say in a orderly manner on that day.

This post has been edited by andrew9292: Jul 14 2009, 03:38 PM