QUOTE(noobist @ Sep 17 2009, 12:14 AM)
Got my phone today...
but, the experience of getting it today wasn't a good one.
1) i called maxis #123 lunch today, was told supply shortage bla bla bla. Demanded i do not want such excuses, just check with branch immediately. CSR said Maxis is giving out some mystery gift to compensate waiting customers.
2) #123 CSR called me back shortly, telling me that branch already got my phone and already sent notification to me.

i retorted i did not get any notification, no calls no sms. Ok, never mind, i'll go to pyramid to collect it
3) shortly after work, 6.30pm went off to pyramid, massive jam due to rain. nevermind, i'm getting my i3gs.
4) reached maxis branch at 8pm. no one at reception, i stood there like an idiot, now my blood started boiling.
5) a guy approached me moments later, i told him i'm here for i3gs collection. Shown him my receipt. First response was, sorry sir, we are out of stock for 16GB.
at this particular point, the anger went top of my head. i demanded to see manager immediately and did not want to speak to this fella (yes, i was rude, but should the staff be rude to a customer?)
6) manager came out, was a nice guy. Still, i was damn angry, and made a scene there. I complaint the attitude of the staff, about the whole booking experience, and the sh*t with notifications. The manager listened and went into check.
7) came out shortly and said, yea, your phone is here, the guy earlier did not check properly.
8) manager gave me a priority service and got my phone in less than 20 minutes time. i forgot about the mystery gift in the midst of it...
so, i booked on 16th Aug, got my phone on 16th Sept after so many words and "pleasantries" exchanged. Totally an unwanted experience.
Maxis, if you are reading this, pls clean up the whole BS... customers really appreciate it.
my situation exactly the same like yours!! i make few round complaints (if you want to read the story check on my post on saturday 12/9/09) the CSR called me back and say my phone ready to collect on 12/9 itself!!
it was 2 something so i purposely make my way to KLCC Maxis to collect it. the process to get the phone out is exactly the same scene like yours!!
1) told them i m here to collect the phone
2) they go and check and come back after 20mins say my phone is not ready
3) i told them i just received call and say my phone is ready to pickup ANYTIME. the lady went in to check again...another 15mins only come out and give me ticket to queue up to get the phone :s
4) my no. was 881, currently serving 880, i was quite happy as only need to wait for 1 person only.
5) 25mins passed...i fall asleep, they are still serving 880..the lady saw me fall asleep and pass me another number to wait
6) wait for another 15mins then only my turn. the guy serving me went in to DUNNO WHERE to get the stock which take hima another 15mins
7) finally the iphone box in front of me, open up and check..there alot of scratches on the phone, requested to change a new phone
8) the bloody guy go in for another 15mins to get new phone, by the time made payment everything it already 6pm