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 iPhone Data Usage Issues (Maxis, Celcom, DIGI), Usage & Bill diff - High bill charges!

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nokia2003
post May 24 2009, 07:11 PM

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QUOTE(ecVk @ May 24 2009, 07:08 PM)
Whaat? Noooo. Mine update everyday. If yours is slow. Then try calling 123.
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of course it is "updated" everyday; as it is being purged from previous.

anyway i'm not with maxis at the moment now.
ecVk
post May 24 2009, 08:16 PM

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Purged? what ya mean by purged? When i call 123 and ask them about my current usage amount it is the same as when i key in *100#.
russ
post May 24 2009, 08:36 PM

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QUOTE(vui_msia @ May 24 2009, 03:30 PM)
Hi you sure it is NOT INCLUDED WIFI usage? Mine up to 8GB last month. I was shock as well, i connected to WIFI most of the time, at home, at office.

Fortunately, i just received this month phone bills from Maxis, it shows i only utilised 120MB only.
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It does not include WIFI..you can try it for yourself. Sometimes when your 3G and WIFI is turned off it utilizes the EDGE...so be careful ...
petergoh
post May 24 2009, 09:23 PM

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Yeah, It doesn't include WIFI usage. That's why i over used last month DATA usage bcoz i also thought include WIFI usage. End up with this huge BILL !!!
SUSDeadlocks
post May 24 2009, 09:33 PM

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QUOTE(yewjin @ May 21 2009, 11:45 AM)
NEWS HIGHLIGHT

I have been using the iValue plan 100 (500 MB data plan) and iValue plan 155 (1GB data plan - got two plans under me) for the last 2 months.

First month bill not a problem. However on the second month when I received the bill I got a shock of my life that they charge me RM250 extra for my iValue Plan 100.

You see, we have been very careful when it comes to using our datas - to not exceed them always checking on the settings > general > usage on the iPhone.

My last month usage for the plans were 420 MB (for iValue 100) and 320 MB (for iValue 155) - from checking the iPhone usage BUT when the bill came - my iValue 100 was 580 MB however my iValue 155 was correct at 320 MB.
I have to pay an additional RM250 for the 80MB!

My question is that if there was a variance between the iPhone usage indicator and Maxis billing, it should be +/- maybe 50 MB but the variance is a whopping 160MB!!!

I complained to Maxis and one of the staff couldn't understand what I was talking about and just say that it was cheap already. Wah, damn irritating man when talking to her - seems like it was the time of the month. Slammed the phone down and called another staff - This one wrote in a complain for me.

Have anyone of you face this problems as well? Is there a big difference from your iPhone usage indicator compared to your bill? Feedback appreciated.
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You're dead.

When it comes to pay per usage (for each KB above a particular cap of a package), Maxis can always overcharge you, and you can say nothing about it because you can't keep a tangible evidence of how much data EXACTLY that you have used.

Yes, if you allow Maxis to indicate your bills without your OWN supervision, you die.

This post has been edited by Deadlocks: May 24 2009, 09:34 PM
shumaky
post May 25 2009, 05:07 AM

PS what.?
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Attached Image
Before begin test

Attached Image
After using 300MB+ via WIFI do DL Podcast and Safari

Attached Image
After 30mins of playing CozyQuest via EDGE. WLAN turned Off.


So this more or less confirms that the usage shows over the air cellular data transfers and does not include WIFI.
davidmak
post May 25 2009, 04:20 PM

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QUOTE(shumaky @ May 25 2009, 05:07 AM)
Attached Image
Before begin test

Attached Image
After using 300MB+ via WIFI do DL Podcast and Safari

Attached Image
After 30mins of playing CozyQuest via EDGE. WLAN turned Off.
So this more or less confirms that the usage shows over the air cellular data transfers and does not include WIFI.
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Yes, I can confirm that since day one. WIFI usage is not will not be 'counted' in that counter. Also, the OS is pretty smart to prioritize on WIFI whenever it is connected an access point and the WIFI symbol is displayed. By the way, there's a reason why the counter is called Cellular Data. So it must have meant to only count data uploaded/downloaded off the cellular net. WIFI is not cellular.
shumaky
post May 25 2009, 08:04 PM

PS what.?
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^ somehow pictures speak a thousand words.. and are more convincing...
don8ld
post May 25 2009, 08:32 PM

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I thought theres unlimited usage , where you just have to pay a certain amount a month
slingswish
post May 25 2009, 09:26 PM

On my way
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can't it be off?
deodorant
post May 26 2009, 03:46 PM

Surfing LYN instead of Working.
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QUOTE(don8ld @ May 25 2009, 08:32 PM)
I thought theres unlimited usage , where you  just have to pay a certain amount a month

99 a month which is what i'm paying, but none of the "reasonable" maxis iPhone plans had any option of unlimited usage.

NoN@me
post May 28 2009, 08:26 AM

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easy la... use the ivalue plan's sim card put in old version phone such as 3310 so that u wont use the 3G and use to make phone call and sms only.... thn use hotlink sim card put into the iphone so u can control the usage.... ^^
saksoba
post May 28 2009, 11:06 AM

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how bout 3G/ Edge rate ah? i just use it for maps, routing,gps.. suddeny it sucks all my credit. is dat really expensive? one more question, does maxis hv unlimited usage?
russ
post May 28 2009, 03:58 PM

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QUOTE(slingswish @ May 25 2009, 09:26 PM)
can't it be off?
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You can turn off 3G but not EDGE..unless its a jailbreak one, I guess

QUOTE(NoN@me @ May 28 2009, 08:26 AM)
easy la... use the ivalue plan's sim card put in old version phone such as 3310 so that u wont use the 3G and use to make phone call and sms only.... thn use hotlink sim card put into the iphone so u can control the usage.... ^^
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Have you tried it ??

QUOTE(saksoba @ May 28 2009, 11:06 AM)
how bout 3G/ Edge rate ah? i just use it for maps, routing,gps.. suddeny it sucks all my credit. is dat really expensive? one more question, does maxis hv unlimited usage?
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I don't think there's one with unlimited usage, they give u a limit and if you overuse u have to pay the extra

kokocrun
post May 28 2009, 04:03 PM

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QUOTE(russ @ May 28 2009, 03:58 PM)
You can turn off 3G but not EDGE..unless its a jailbreak one, I guess
Have you tried it ??
I don't think there's one with unlimited usage, they give u a limit and if you overuse u have to pay the extra
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there is a unlimited usage for rm99... u have to sign d ivalue plan top up with tis rm99 unlimited plan sweat.gif
russ
post May 28 2009, 04:17 PM

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QUOTE(kokocrun @ May 28 2009, 04:03 PM)
there is a unlimited usage for rm99... u have to sign d ivalue plan top up with tis rm99 unlimited planĀ  sweat.gif
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They only give you 500 MB for that one. You have to pay the extra

http://www.maxis.com.my/personal/iphone/rateplan1.asp

Or do you mean the 3gb for iData plan?

This post has been edited by russ: May 28 2009, 04:18 PM
kokocrun
post May 28 2009, 04:30 PM

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QUOTE(russ @ May 28 2009, 04:17 PM)
They only give you 500 MB for that one. You have to pay the extra

http://www.maxis.com.my/personal/iphone/rateplan1.asp

Or do you mean the 3gb for iData plan?
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nope not related to iphone.. idata plan onli locate 3gb
u look into d 3g package there is 1 unlimited plan tongue.gif

NXaqua
post May 28 2009, 06:01 PM

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QUOTE(kokocrun @ May 28 2009, 04:30 PM)
nope not related to iphone.. idata plan onli locate 3gb
u look into d 3g package there is 1 unlimited plan tongue.gif
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Agreed with kokocrun..I am on iValue 100 plus RM99 for Unlimited Data Plan. Yup,double check my bill and there is no other charges reflected for data...though I was hit by a whopping 2,000 MB data usage charge on the 2nd day...

This post has been edited by NXaqua: May 28 2009, 06:03 PM
russ
post May 28 2009, 10:01 PM

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QUOTE(kokocrun @ May 28 2009, 04:30 PM)
nope not related to iphone.. idata plan onli locate 3gb
u look into d 3g package there is 1 unlimited plan tongue.gif
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QUOTE(NXaqua @ May 28 2009, 06:01 PM)
Agreed with kokocrun..I am on iValue 100 plus RM99 for Unlimited Data Plan. Yup,double check my bill and there is no other charges reflected for data...though I was hit by a whopping 2,000 MB data usage charge on the 2nd day...
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oooh i c....thanks for the info laugh.gif
matsheikh
post May 28 2009, 10:14 PM

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Yeah I can also confirm that network usage in iphone will only show cellular network usage.

I'm on ivalue2, with wifi@home 1GB is a lot&it seems almost impossible to finish

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