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iPhone Data Usage Issues (Maxis, Celcom, DIGI), Usage & Bill diff - High bill charges!
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NXaqua
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May 22 2009, 05:10 PM
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Hi guys,esp Yewjin..
Yup,I am also on iValue 100 and I was hit pretty hard by the data charges.Here the story... 14/4 - Got the Iphone and signed up iValue 100.00 only 16/4 - Signed up unlimited data plan ( very lucky I signed up )
Was happily surfing till 14/5 when I cannot sms/call out. Called up 123 and was informed my line was barred as over usage. As I have yet to receive their statement,I ask them to fax over and got the biggest shocked of my life....which is on 15/4,their system shows I incurred 2,000.00 over MB on data service, from 5pm to 8 pm,same day.
I complained to Maxis Kota Bharu staff and show them my Iphone data usage from 14/4 to 14/5 was less than 450MB. That why luckily I signed up unlmited data on 2nd da otherwise god only knows my utter frustration.
Since they are the king,I just paid up to get my line unbar and complained again to 123. Also sms them their service rating as 1 (very horrible). Till now it is still unresolved....
This post has been edited by NXaqua: May 22 2009, 09:15 PM
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NXaqua
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May 23 2009, 11:01 AM
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Hi guys,
Last but not least about Maxis 3G service over in Kuala Terengganu or Kota Bharu, I can describe only 1 word : really suck as the line is like yoyo as they just came in last 1 year plus or so.
That why when I bought Blackberry Bold outright (means without plan)from Maxis,I signed the unlimited data with Celcom. At least their 3G line is stable though their service is pretty much the opposite.
Conclusion here : we can't have the best of both world...That is Malaysian for us...
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NXaqua
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May 28 2009, 06:01 PM
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QUOTE(kokocrun @ May 28 2009, 04:30 PM) nope not related to iphone.. idata plan onli locate 3gb u look into d 3g package there is 1 unlimited plan  Agreed with kokocrun..I am on iValue 100 plus RM99 for Unlimited Data Plan. Yup,double check my bill and there is no other charges reflected for data...though I was hit by a whopping 2,000 MB data usage charge on the 2nd day... This post has been edited by NXaqua: May 28 2009, 06:03 PM
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NXaqua
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May 29 2009, 02:33 PM
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Hi guys,
Just off the phone with Maxis CallCenter 10minutes ago in regards to my complaint on the excessive data usage (2K MB over 4 hours on the same day vs 460MB or so for the whole month,displayed under the Iphone's usage).
Their final respond : The data usage displayed under Iphone's usage needs to be reset daily in order to get accurate reading.But since I was not advised during the purchase of Iphone nor was it stated in the agreement,they have agreed to allow me 50% rebate in next month bill.End of my complaint.
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NXaqua
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Jun 19 2009, 03:19 PM
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QUOTE(NXaqua @ May 29 2009, 02:33 PM) Hi guys, Just off the phone with Maxis CallCenter 10minutes ago in regards to my complaint on the excessive data usage (2K MB over 4 hours on the same day vs 460MB or so for the whole month,displayed under the Iphone's usage). Their final respond : The data usage displayed under Iphone's usage needs to be reset daily in order to get accurate reading.But since I was not advised during the purchase of Iphone nor was it stated in the agreement,they have agreed to allow me 50% rebate in next month bill.End of my complaint. Hi guys, Just got my May statement and as promised they credited RM56.00 as goodwill on the data mix up ..
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