IMHO, such attitude is not helpful. Most Malaysians have a good grasp of realities. Any improvement is better than nothing even the intangible, e.g attitude towards customers.

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This post has been edited by prole: Sep 30 2024, 09:19 PM

Things take time, this is something that we cannot avoid and it is expected. However, even though shit happens it doesn't mean that TMNET can just get away with it without paying a price.

Over these years, as things progresses, TMNET had enough time to do things properly and even to prevent such things as users "surge". But it happens. Responsibility is there. Should resolution needed takes more than my personal benchmarking of 3 months, they should compensate the affected users accordingly included their monthly subscription fee and not limited to losses cause by Streamyx's downtime. This is part of the issue that i'm going to bring it up to their decision makers. I hope this will open a more visible legal channel for those considering to file a lawsuit against TNET's lousy services. I consider this is part of the important matter that MCMC needs to formalize it and have it well communicated among the public. So that, the victim can be compensate fairly.

I spoke to one of the manager today, to be honest, i doesn't like the way he talked to me when we touched on certain issues. He really talk with pride and no fear. But guess what, when i asked him what's his view about their call center. he first mentioned the capacity, sort of carry the meaning of the complaints are too many until they cannot cope n bla bla bla.... but when i mentioned about his personal view about their call center ABILITY, he told me that he's not in the right position to answer this question.

To be frank, i'm definitely not going to take this kind of answer during the discussion. Same thing goes to the lame explanation on tech issues, human issues, or whatever it may be.

I wouldn't fire anyone in there, all i want is the detailed and specific answer and action from TMNET and MCMC.

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Added on May 15, 2009, 9:56 pmprole,

please don't think that way. I do play games sometimes. What good it is for me to have a fiber optic like speed while others are lagging? What joy will i get end of the day?

Even though, i do not represent all the disappointed Streamyx users, but i hope whatever effort i've put in will have a maximized returns that make a different which not only to my line or those invited. But to all affected users. I pity my friends when they face problems like this, i pity my friend's friend, and their friends too.

Let's make the situation better for everyone, even though it might be little.

This post has been edited by webdesignempire: May 15 2009, 09:56 PM

any updates on when this is going to be scheduled? it's almost the end of the month now.

Has the topics at this discussion been set yet?

Is there any place where we can propose topics and question for the party involved?

Unless this discussion doesn't have a time limit, you will need to limit the number of question to be discussed. By letting the parties involved know the topics that will be asked, they will be better prepared to answer your questions. This should also cut down on the not my department answers as well.

To rocket & eventless,

The customer service department manager promised me that he'll provide information to me within this week on the time and venue of the discussion. If TMNET avoided the discussion, i'll close all conversation with them and go direct to the authority or legal channel. I just don't believe our rights as a consumer can be ignored by such giant.

The topic that are in fact, i'm not going to discuss further with them, instead, demanding a solid resolution to be in place as what and when thingy.

The issues to be discussed are as below:
- International Slow Browsing
- Trace Route
- TMNET’s Best Effort and Fair Usage Policy
- TMNET’s Tech-Support Competency
- Compensation Matters
- Streamyx’s Ads, is it slightly exaggerative?

Let see what's next / the outcome of the friendly discussion.

Good luck on you discussion then.

It would be a good idea to look at the information at the MCMC site to get some ammunition your discussion. This particular document-QOS Faq will be particularly helpful in discussing about access to international sites. Page 16 of the document deals with complaints about access to third party site. It states that streamyx is responsible for receiving complaints and resolving such matters. It makes you wonder whether the new T&C which specifies that they are not responsible for access to sites outside of streamyx is valid or not.

15th May - Received a call from TM regarding my complaint to MCMC for frequent dc .

16th May until now - Dc for ard 15 min after reconnect all IP changed . Previously i can still get 60.48 which ok for overseas surfing now only can 60.50 / 118.xxx and cant even open my client's US site and cant play any movie online ( China/TW/US ) .

Results of complaining to MCMC - Frequent dc still ocurring and IP become worst to sux and totally unuseable . I regret that mayb i complaint too much and made them angry LOL , sorry boss can give me back my 60.48 ???? : (

I highly doubt that they even take it serious with this incoming discussion .

This post has been edited by siukeong7888: May 19 2009, 08:47 AM

Forget about the IP kind of thingy. Whatever IP we got connected should be having an equal performance. Don't give a damn whether they're angry or not coz they should feel the same as and when collecting your money every month.

Do something to show them that they have the obligation to listen to you. Call this number, 2240 2939, talk to Norehan. Tell her your situation and things like that. Compile your losses and have it submit to National Consumer Association, http://nccc.org.my/index.php?option=com_fa...forms&Itemid=41, and PCB at PMO's office http://apps1.pcb.gov.my/eApps/bpaiaducmpl/...d.do?aplCode=en

There's a price for them to pay.

i totally agree that all ip should have same performance, but in fact there is really certain ip only can has high speed surfing. LS can discuss this issue with TM guys too?

"LS" lol. maybe they dont understand oh... u mean "the last poster" right XD

Sorry, i mean TS

as a consumer... we didn't pay full price for an unfinished product for the companies to market test.

We shouldn't afraid of them... bring all these to MCMC, Consumer, local newspaper, etc...

I'm glad thre are some1 stand up for the community. And all of us should continue to do that, so that the authorities will not sit back and do nothing... also the operators will not just sit back collect our $$ and pretend there;s no problem.

This post has been edited by penman: May 19 2009, 03:35 PM

No worries man. I'm not racist. I'm pretty aware of such issue, that's why i do not want to get myself into it, not even the smallest chance.

The reason, believe it or not, i can't help, is i've suggested those who i'm have high level of confidence that (the press) would stand at the neutral spot and do what they suppose to, reporting the truth.

As per for the Bahasa Malaysia press, to be very frank, i don't have much idea about it. So i decided let TMNET choose which one they preferred, you see. However, it's an reality that TMNET decided not to invite any press editor or reporter.

Furthermore, i have friends from different races and religions which i address them to others as "my friends", i always do.

I'm fully supporting the ONE HUMANITY AND EQUAL OPPORTUNITY. Hence, i cannot tolerate any longer with such a situation whereby a monopolization of ISP across the country by an incompetent and lousy service provider.

All and all, this is all about an initiative to at least make a stable and reliable broadband a reality, mainly customer and service provider issues. Nothing less and nothing more than that.

tat mean no press are going into the discussion?

pretty lame that i just found this thread now. have been reading from page one and finally finished! duh!

well i'm obviously supporting you. but i cant do anything as i'm in no way expert at the field. but i do managed my own network here. and i'm fully aware of the congestion and bottleneck within TM's network. I can't say anything much since what i've known should be nothing new for it is already discussed up back in this thread. So I can only offer you my support

I dont think i'm fit to be in any part of the closed discussion as i am not even a malaysian. but a mere foreigner that is studying here for a while and will be gone after a few years. but i do want to experience better internet service than what i have now. as it is a pretty uncomfortable experience for me.

good luck

Yeah, that's basically what they mean. The customer service manager added that this will be some kind of the initial step that will eventually lead to "more open" kind of concept which allowing public to follow the progress.

I lol'ed in real life.

No really, I did.

Thanks alot, susanoo.

The latest news i got that it's gonna be 3 VPs from the relevant dept who's going to attend the discussion. One thing i'm sure of is, this is for TMNET's customers, regardless of nationality. The thing i'm not sure is who's on the invited list.

Another news, the meeting are going to be postpone and the exact date will be release by the customer service dept manager, Syamsul by tomorrow to me. According to MCMC, this is the person they used to deal with as well. I argued a little bit with him saying that his staff told me 26th and etc. He simply deny it. Well, let see what's the outcome tomorrow. I feel like TMNET is pushing towards the line and testing the limits.

This is what i'm going to do, pretty soon. I believe tonnes of complaints have not reach in the right hand. So, i'll setup a "total complain channel" which will be channeling all complaint direct to all relevant dept with ONE submission. Details of this will be release when i've things roll out.

i'll do an overall follow up from there. As i might not be able to cover ever single one, instead i'll go by the categories such as international slow browsing issue and etc.

The objective is to make MCMC and NCCC aware of the actual situation and how worst it is by providing proves and technical information (for intermediate users) whenever possible.

I saw the "signature campaign", but i have no idea how well it works. Furthermore, signature doesn't really have much information on issue the public are facing nor losses they bear due to TMNET's carelessness.

Finally, i hope this step will furnish us, the public and consumer enough strength to assist MCMC and NCCC in taking firm, effective and proactive actions toward making a stable and reliable broadband services.

Here we go. Not surprising. I wonder when the new date will be. The next day? In June? Do they need more time do do more upgrading so that they can talk about that? Or their PR dept not ready yet with excuses? Well, let us know what they say next.