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This post has been edited by andrew9292: Jan 17 2012, 12:57 AM

Nothing will happen

True also... at least i did something... unlike u ppl...

Good job andrew9292 !!! I'm eagerly waiting for the TM reply. Did you give TM the link to this thread too ?

your email has been ignore.
lolx

Andrew, I think your email is great and very specific about a fault with Streamyx.

Granted. you will be answered by standard TM replies and get routed around to the wrong departments. I've been through it all. When I complain about international speed, they come to check my local line at Sungai Gombak. Ridiculous. But persist with it and always insist on getting a report number. They are proof of your communications with them. Ultimately, they will all add weight.

No one can guarantee you success in your quest. But I am pretty sure sitting down doing nothing will definitely not get you anywhere.

thx to tmnut lousy internet service and their monkey CS, we normal users alrdy force to train ourself to become more internet expert than their monkey CS, at least can replace those monkey to become CS

hope this will work...if not try to publish to newspaper or magazine or someone p*litic blog...

i always send simple emails to them, i think they TL;DR

nice job TS. at least let they aware of our frustration (i bet they already had).

i expect LYN will be monitored closely in the future. so watch your words people. don't show off your good speed here. nanti kena throttled baru tau

This post has been edited by roy_pck: Apr 22 2009, 11:22 PM

I doubt they even care.

I've cancelled streamyx and they extra charged me... threaten to go press they just said "we done our part here, you are free to do what you want."

why got extra charge? not yet end contract?

You should wrote to MCMC as carbon copy

Honestly, I don't think they care/will do anything/bother and most likely will push the blame around and send you on a wild goose chase.

But what we can do is send emails like this regularly and to places like newspapers >_> Hopefully it will at least get their attention.

Well, i admit it is a good try but... this will take much more than that to get someone to notice this alredi evident problem. WTF can we do about it?

Best you post ur efforts to international sites like CNN, or etc. maybe they can do something about it.

We have been suffering long enuff... how much longer must we suffer for this crap internet service ??

do u really need to mention the word "gaming"? it make us broadband users look bad. its not that i play games. i dont even play games. do u think those tmet guys will give a damm bout ur lousy gaming experiences.

u should mention, some people do use broadband for research and educational purposes.

This post has been edited by john123x: Apr 23 2009, 01:00 AM

Don't send to TM, straightaway send to MCMC better. Like me, they said they trying to get me back the 60 IP. Still waiting call.

MCMC? They said they will try to investigate my problem since 2 weeks ago, still no news from them.

Email the TM HQ to fix the connection line or whatever DNS routing by end of this month or otherwise they will face themshelves on YOUTUBE soon.
Best suggestion is to videoing the slow connection loading on international site and get them to post on YouTube. Let every world know how's the Streamyx claiming themselves as a ISP BROADBAND PROVIDER that can't even load properly in international sites. Hah you call yourself as a ISP BROADBAND, your connection lines can't even compared to DIALUP.

This post has been edited by Dimitri: Apr 23 2009, 10:14 AM

MCMC, they are quite hopeless la.. both under control of the same government.. sure LPPL one la do job..

How much business users pays for 2mbit line and home users pay for 2mbit line?
What you pay is what you get

yeah.. we are paying more than 100 every month including rental to be screwed with this kind of company ?

don't every compare business with home users la..
its totally different and cannot be used for comparison..
its like comparing protong with bmw/merc la...

Report to MACC better to caught rasuah tuan tuan puan puan

This post has been edited by flodder: Apr 23 2009, 11:38 AM

I believe we need to do this, even a million well written e-mails will not be as effective as this. Just need someone to lead this shit and I'm so there. We have exhausted every option and nothing seem to have changed, I think it's time for action.

hmm..
nice letter u write...
but leh..
wount work if u send TM..
sure 100% reject..

TS, thank you for emailing TM on behalf of all the Stimix users that have been cheated by TM...but true though, i've sent thousands email to them, but just get neglected...but at least, i tried...but still, this kind of things need attentions from high-level people, if not we are just gonna suffer for a decade or two...haih!!!

This post has been edited by miahahaha: Apr 23 2009, 12:45 PM

There's one on youtube.Search 'my crappy streamyx connection' and the speedtest shows 24Kbps. LOL

Btw, it dont effect TM when users upload their speedtest to youtube, they're monopoling the BB share. We have to use them or else no internets.

This one?

Yea this one.
31Kbps....

my case is so much funnier, no guy came over after i filed a complaint two weeks back.today i called them to check on the status, they closed the case, nobody came nor called. Have to opened another one, spent about 35 minutes on the phone doing all the troubleshooting. At the end i asked them i told them intermittent problem check my SNR and attenuation and the lady from TM say yeah the former is too low and the latter is too high. Phone line in my new apartment is not a problem, got the wire man to check on that one. My apartment used to have two phone lines, one for my housemate another one for my own. Since my housemate moved out, well the line is still there just no more dialtone, just another leftover wire, so I asked the wireman to connect that line to see if it is the phone line problem. SNR and attenuation still the same.

On the other hand some of my neighbours also having problem connecting to the internet, in fact a few in the area, saw the TM guy going around the area making his rounds, must be lots of complain in my area, one after another. Two days back saw another TM guy fixing the neighbour's phone line. Something must be wrong somewhere

This post has been edited by Avex: Apr 23 2009, 03:49 PM

Havent receive a reply yet, last time i sent, they took 3 days to reply... so lets see... thats the best that i could do,

MCMC is hopeless, what can they do? if they ask TM... TM can cook up reasons and stories and say already fix...bla bla...MCMC also cannot do anything. What can they do? They dont control TM's share also...they cannot do anything.

Even my maxis wireless got problem, i complain, MCMC take it up with maxis, my connection improve for few days, and then down again Useless lah. But then i managed to get them to help me terminate the maxis regardless contract terms.

heheh..i think i hit tm quite hard in the balls...they wont dare to reply me with their conventional nonsense, or they might not even reply at all... the WORLD is watching!

and thanks to those who support me. i better be careful now, i believe TM will start to monitor my online activities etc etc

This post has been edited by andrew9292: Apr 23 2009, 04:06 PM

IF TMNET line speed not good, how come no company go bankrupt?
THEN how come my online stock trading profits increase so fast?
Simple answer is fast line = fast profit
ELSE your speed is slow b'cos you dunno how to use

Dont get what u saying, of course all their investors are using high speed lines in their office, it seems that TM is prioritizing Office lines. So of couse they wont know that the speed is slow for us home users. Investors dont/rarely invest in a company because its connection speed is fast...many other factors.

The reason they not going bankrupt is cause we are not switching ISP. We have no where to go either what == P1 WIMAX ah? some location good others nearly unuseable? JARING? very little availablity. Izzi? almost invincible...

what say you?

This post has been edited by andrew9292: Apr 23 2009, 04:28 PM

Totally! Good job Andrew.

Perhaps you could post that to http://www.1malaysia.com.my/index.php as well. I've posted a comment re: the horrible internet services we have to endure on the one of the blog posts there.

i think your letter will only prompt them to do a better blocking job.

If I am not mistaken, those "good" ips are meant for business users. Since their business users are small compared to home users, they have some left over ips from the "good" ips. So they include those ips for home users to use.

I am sure they know about how some IPs are good and bad. Capping and blocking has to be intentional. No such thing as accidental capping. Therefore, with your letter, they will either take out those good IPs from home user access or cap those good IPs as well. So that everyone have a fair capped connection.

If your intention is for them to open up the "bad" IPs then your letter done a bad job of doing it. It only let them know what they are already aware.

Let me remind you they are already using "fair usage policy". They can start capping all they want if you are using too much of your "unlimited" bandwidth.

The only way is to have big major complain by lots of users or switch to competitor. But make sure to also complain using the right topic.

This post has been edited by abubin: Apr 23 2009, 05:13 PM

I'll will try to ; ) that blog has a limit of 1000 characters per post, and most of the posts are screened, have to think of 1000 powerfull characters to put in to get PM's attention... Do u know any other methods to contact PM or our current minister in charge of broadband? SMS line? or a phone number?

---

Added on April 23, 2009, 5:12 pmAnd that we are willing to fight to get our rights!! Unless u wana give up on that...then this isnt your place

The connection is already so bad, download rate of around 5kbps, Youtube lags, Torrents throttled, Facebook slow, International site nearly inaccesable. Some even takes longer to load then the time we use to make a cup of coffee..
We need the internet to be fast, i search for information online, read reviews, visit international news sites, buy online goods, email etc etc. What do u mean by a better blocking job? Its already at its worst. Hahah. yeap at its worst is the best word to describe. Yeah it needs major effort to make a change, so lets start! I'm encourage people to edit my email, make it better, or do another one, and send to TM or relevant authorities. ; ) But do it if only the internet means much to you, if u dont mind the situation, its okay. I'm doing to help the ones which need the international links daily.

This post has been edited by andrew9292: Apr 23 2009, 05:41 PM

Sure, I will support too. But not in this case or at least with this drafted letter. Don't ask me to do cause I am lousy at writing something powerful.

It's not worst yet cause you can still p2p and directdownload with certain IP. The worst is on Apr 1 to Apr12 where they also block directdownload for those good IPs. Now that is horrible indeed.

what we need is a change, a change to malaysia's broadband.
push away TM and let other foreign ISP to come in.


What we do is..
protest infront of Menara TM.
wait the CEO HIMSELF come out to give some explanation. then lastly,
we throw vege, fruits at him.
then police come, we cabut.

That is another problem also, why allow p2p and direct DL for certain IP? Last week, download 100kbps plus on 115 ip. Come on, at least balance the traffic!

---

Added on April 23, 2009, 6:12 pmWill do as a last resort, once that kind of news gets to the media, it will be the end

-----------------------------------------

EDIT.

Got something for u guys. Hope u will like this... READ! Its in TM's usual style

RE: Streamyx Problem(s). Urgent attention needed!‏
From: Nurulhusna Mustofa (nurulhusna@tm.com.my)
Sent: Thursday, 23 Apr, 2009 4: 46 PM
To: help@tm.net.my
Cc: Andrew Tan . (XXXXXXXXX@hotmail.com)

Hi Andrew,

Thanks for your email. However you have addressed it wrongly. You may open case with our streamyx support center at help@tm.net.my. TQ



Dear team,

Pls treat this complaint at your highest priority and do followup with customer. TQ



Thanks and Best Regards,



Nurulhusna Mustofa

Network Global, Global FR/ATM,

Technology Management, IPNOC,

Telekom Malaysia



Phone : +603 8318 2439

H/P : +6013 7303070

Fax : +603 8318 6422

Email : nurulhusna@tm.com.my

This post has been edited by andrew9292: Apr 23 2009, 09:35 PM

Andrew, please email out to these addresses as well:

ssc@tmnet.com.my
tmcops@tmnet.com.my
dnsadm@tmnet.com.my
ipno@tm.net.my
ainols@tm.com.my (Ainol Shaharina Sahar)
fuwaizah@tm.net.my (Ainol Shaharina Sahar)
e_melia@tm.net.my (ELIAS AHMAD KAMAL)

and cc to APNIC helpdesk@apnic.net

Appreciate if u can resend the complaint to all of them. Thanks.

Edited my email to be more formal, added more views and prove, and sent! ; )

My next step is Biro Pengaduan Awam (Jabatan Perdana Menteri) PMO (Prime Ministers Office) http://www.bpa.jpm.my/

and http://www.pemudah.gov.my

if those fail, i will sign up at e-maklumbalas to perdana menteri website which will be nearly as good as complaining to PM himself, i'm just playing it slow and giving tm some face... i can accept 1 week of nonsense, but its nearly 3 months. u guys with good english or BM should complain too.

---

Added on April 26, 2009, 5:41 pmFrom: TM Customer Care Support (help@tm.net.my)
Sent: Saturday, 25 Apr, 2009 9: 01 PM
To: andrewtch@hotmail.com

Dear Mr. Tan,

Thank you for contacting TM. Firstly, we would like to apologise for the late response.

Referring to your e-mail dated 24th April 2009 on your Streamyx connection issue, the inconvenience you have experienced is regretted. However, in response to the complaint, we would like to clarify that the TM Streamyx service provided is based on ?best effort? basis. This is stipulated in the terms and conditions that is stated in the Streamyx application form, our brochures and also on our website (www.streamyx.com.my).

A ?best effort? service means that we are unable to offer any throughput guarantees or a 100% of the subscribed speed. However, at TM , we consistently strive to do our best to provide our customers with the fastest connection within the allowance of their set-up or individual conditions. The technology used for our Streamyx is based on ADSL running through copper wires, which does not allow us to guarantee the throughput speed. According to the Mandatory Standards for Quality of Service as determined by the Malaysian Communication and Multimedia Commission (MCMC) i.e. at least 90% of the subscribed speed should be provided to subscribers.

We would like to assure you that TM is doing our best to comply within the 'best-effort' benchmark of 90% throughput.

We wish to inform you that actual connection speeds are also dependant on various factors. The different parts of the Internet network do contribute to your overall online experience, such as your computer?s hardware specifications and performance, modem, internal telephone cabling, local loop, Point-of-Presence (PoP), Internet traffic, international connectivity, etc.

The connection also varies according to the distance and condition of the telephone wires connecting your house to the nearest TM exchange. The speed will encounter a deterioration over the distance between your computer to the TM Exchange. Another common factor is the Internet traffic; dependant on which websites or Internet services you are using, which may be routed locally or overseas.

If a Web site has particularly high traffic at the time you are trying to access it, your slow connection speed could be the fault of the Web site. When too many people are trying to connect to the websites at the same time, it will congest the network that affects the connection speed going through.

Depending on website that you browse, some of websites can be found slow to be accessed due to security reason (such as firewall) and traffic management in avoiding DDOS (Distributed-Denial of Service) attack.

Kindly note that our level best is up to ensuring the domestic network/local access portion working in order. Please be assured that as we increase our broadband subscribers we are also upgrading the network capacity based on the allocation of bandwidth per subscriber and best practices of Internet Service Providers.

Another case for the slow bandwidth is the increase usage of P2P, hogging of the bandwidth for Internet file sharing applications. Even though we have provided each subscriber with an allocated bandwidth, subscribers may also use the allocation that is unused by others. Unfortunately, the P2P takes more than the allocated bandwidth thus causing undue setbacks for others, as it affects the connection speed when they want to use the service.

As our priority is to enable a positive customer experience, we hope to make our customers aware on the importance of practicing responsible usage of the Internet. While we are not against the use of P2P, we would like to make our customers aware that the usage of excessive P2P does impact the overall service availability to all customers.

Furthermore, kindly notify that mostly the bussiness accounts using SDSL or TM Direct service for their connection compare to ADSL service for home user. SDSL (Symmetric Digital Subscriber Line) is high-speed Internet access service with matching upstream and downstream data rates. That is, data can be sent to the Internet from the client machine or received from the Internet with equal bandwidth availability in both directions.
The SDSL network set-up (where it only supports data), there will be no network element of voice network (PSTN). The customer is connected directly into the broadband Network.

TM Direct is a service from TM which gives you round-the-clock monitoring and support as well as the flexibility of running servers, systems and heavy multimedia applications. The benefits of TM Direct are:
1. Dedicated Digital Internet Access
2. Unlimited IP Addresses
3. A stable connection which allows many networks to share a single internet access line

Therefore, we wish to advise you to test your speed first using our speedometer from our website (http://219.93.175.234/) if you found that your connection is slow.Should your results indicate that your speed is below 90% of your subcribed speed, kindly revert back to us for further action. Please also provide us with the following details for our reference:

1) Contact person:
2) Latest Contact number:
3) When is the best time to call (During this time, please make sure you have access to the PC):
4) Username:

Thank you once again for your support and co-operation. We hope that our explanation have revert to your queries.

We look forward in serving you better.


Regards,

Mohd Zulfadli B Mohammad Zulkifly
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.com.my

(ICOMS#9079332-583624)


This post has been edited by andrew9292: Apr 26 2009, 05:41 PM

After struggling with them for almost 2 months, the answer is big NO. There is only 1 solution, subscribe to static IP package which makes me LMAO. The technician told me my place is using fiber optic, which is true, and not using IP DSLAM just like other copper line users do. And therefore, they have no way to change any range of ip. I asked them why all the 4mbps users get back the old 218.111 IP, which means they have the control to change the ip range. He just keep saying my place using fiber optic and diff with IP DSLAM, therefore can't assign any different ip range as they want. At last, I give up of listening all the craps, I've been calling them (TM & MCMC) everyday and complain til crazy, but the answer is NO. I'm tired, good luck people, my 118 to china link is still crap. All the best.

90% of packet speed? If no can report??
Is really or not??

If like that me wanna make complain because just 60~70% speed i et with 1M.

ceo@tm.net.my << try this..

im currently facing slowdowns since this morning. I've always been on the 218 ip range and since early this morning ive been swapped to the 60.xx range.

I'm using a 4mb line, i live opposite the exchange (always get full speed). Calling 100 = "... please reset your modem sir... we'll reset your port... we'll escalate the matter to the 4mb PREMIER TEAM and they'll call you in 2 days"

almost always, they will call back in 2 days and say "is the problem fixed yet?" without even explaining what work has been done. Usually the problem continues and all I do is just wait it out.

I'm quite a heavy user... avg downloads are around 300-500gb/month. I havent seen any sort of bandwith caps (fair usage).

When it's broken.... its broken.... all we can do is wait.

to look on the bright side, atleast i can still browse, however downloads and etc are going much slower than usual.


Avg download speed = 400kb/s
Download Speed today = 40kb/s (10%)

TM Brickfields test = 102kbps
Speedtest.net = 300kbps


So much for 4 mb!

Given that TM still cant maintain ZERO or almost ZERO downtime/faults in their system, I'm very doubtful that the HSBB will be any better.

Go TM!


On a side note, TM CS is improving tho.... v scripted conversations and questions are asked ... up to the point where I can answer their questions before they even ask them!

We could organized a HINDRAF Rally...Home INternet DRastic Action Force

Ok, who votes me for President?