deleted

This post has been edited by andrew9292: Jan 17 2012, 12:57 AM

True also... at least i did something... unlike u ppl...

Havent receive a reply yet, last time i sent, they took 3 days to reply... so lets see... thats the best that i could do,

MCMC is hopeless, what can they do? if they ask TM... TM can cook up reasons and stories and say already fix...bla bla...MCMC also cannot do anything. What can they do? They dont control TM's share also...they cannot do anything.

Even my maxis wireless got problem, i complain, MCMC take it up with maxis, my connection improve for few days, and then down again Useless lah. But then i managed to get them to help me terminate the maxis regardless contract terms.

heheh..i think i hit tm quite hard in the balls...they wont dare to reply me with their conventional nonsense, or they might not even reply at all... the WORLD is watching!

and thanks to those who support me. i better be careful now, i believe TM will start to monitor my online activities etc etc

This post has been edited by andrew9292: Apr 23 2009, 04:06 PM

Dont get what u saying, of course all their investors are using high speed lines in their office, it seems that TM is prioritizing Office lines. So of couse they wont know that the speed is slow for us home users. Investors dont/rarely invest in a company because its connection speed is fast...many other factors.

The reason they not going bankrupt is cause we are not switching ISP. We have no where to go either what == P1 WIMAX ah? some location good others nearly unuseable? JARING? very little availablity. Izzi? almost invincible...

what say you?

This post has been edited by andrew9292: Apr 23 2009, 04:28 PM

I'll will try to ; ) that blog has a limit of 1000 characters per post, and most of the posts are screened, have to think of 1000 powerfull characters to put in to get PM's attention... Do u know any other methods to contact PM or our current minister in charge of broadband? SMS line? or a phone number?

---

Added on April 23, 2009, 5:12 pmAnd that we are willing to fight to get our rights!! Unless u wana give up on that...then this isnt your place

The connection is already so bad, download rate of around 5kbps, Youtube lags, Torrents throttled, Facebook slow, International site nearly inaccesable. Some even takes longer to load then the time we use to make a cup of coffee..
We need the internet to be fast, i search for information online, read reviews, visit international news sites, buy online goods, email etc etc. What do u mean by a better blocking job? Its already at its worst. Hahah. yeap at its worst is the best word to describe. Yeah it needs major effort to make a change, so lets start! I'm encourage people to edit my email, make it better, or do another one, and send to TM or relevant authorities. ; ) But do it if only the internet means much to you, if u dont mind the situation, its okay. I'm doing to help the ones which need the international links daily.

This post has been edited by andrew9292: Apr 23 2009, 05:41 PM

That is another problem also, why allow p2p and direct DL for certain IP? Last week, download 100kbps plus on 115 ip. Come on, at least balance the traffic!

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Added on April 23, 2009, 6:12 pmWill do as a last resort, once that kind of news gets to the media, it will be the end

-----------------------------------------

EDIT.

Got something for u guys. Hope u will like this... READ! Its in TM's usual style

RE: Streamyx Problem(s). Urgent attention needed!‏
From: Nurulhusna Mustofa (nurulhusna@tm.com.my)
Sent: Thursday, 23 Apr, 2009 4: 46 PM
To: help@tm.net.my
Cc: Andrew Tan . (XXXXXXXXX@hotmail.com)

Hi Andrew,

Thanks for your email. However you have addressed it wrongly. You may open case with our streamyx support center at help@tm.net.my. TQ



Dear team,

Pls treat this complaint at your highest priority and do followup with customer. TQ



Thanks and Best Regards,



Nurulhusna Mustofa

Network Global, Global FR/ATM,

Technology Management, IPNOC,

Telekom Malaysia



Phone : +603 8318 2439

H/P : +6013 7303070

Fax : +603 8318 6422

Email : nurulhusna@tm.com.my

This post has been edited by andrew9292: Apr 23 2009, 09:35 PM

Edited my email to be more formal, added more views and prove, and sent! ; )

My next step is Biro Pengaduan Awam (Jabatan Perdana Menteri) PMO (Prime Ministers Office) http://www.bpa.jpm.my/

and http://www.pemudah.gov.my

if those fail, i will sign up at e-maklumbalas to perdana menteri website which will be nearly as good as complaining to PM himself, i'm just playing it slow and giving tm some face... i can accept 1 week of nonsense, but its nearly 3 months. u guys with good english or BM should complain too.

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Added on April 26, 2009, 5:41 pmFrom: TM Customer Care Support (help@tm.net.my)
Sent: Saturday, 25 Apr, 2009 9: 01 PM
To: andrewtch@hotmail.com

Dear Mr. Tan,

Thank you for contacting TM. Firstly, we would like to apologise for the late response.

Referring to your e-mail dated 24th April 2009 on your Streamyx connection issue, the inconvenience you have experienced is regretted. However, in response to the complaint, we would like to clarify that the TM Streamyx service provided is based on ?best effort? basis. This is stipulated in the terms and conditions that is stated in the Streamyx application form, our brochures and also on our website (www.streamyx.com.my).

A ?best effort? service means that we are unable to offer any throughput guarantees or a 100% of the subscribed speed. However, at TM , we consistently strive to do our best to provide our customers with the fastest connection within the allowance of their set-up or individual conditions. The technology used for our Streamyx is based on ADSL running through copper wires, which does not allow us to guarantee the throughput speed. According to the Mandatory Standards for Quality of Service as determined by the Malaysian Communication and Multimedia Commission (MCMC) i.e. at least 90% of the subscribed speed should be provided to subscribers.

We would like to assure you that TM is doing our best to comply within the 'best-effort' benchmark of 90% throughput.

We wish to inform you that actual connection speeds are also dependant on various factors. The different parts of the Internet network do contribute to your overall online experience, such as your computer?s hardware specifications and performance, modem, internal telephone cabling, local loop, Point-of-Presence (PoP), Internet traffic, international connectivity, etc.

The connection also varies according to the distance and condition of the telephone wires connecting your house to the nearest TM exchange. The speed will encounter a deterioration over the distance between your computer to the TM Exchange. Another common factor is the Internet traffic; dependant on which websites or Internet services you are using, which may be routed locally or overseas.

If a Web site has particularly high traffic at the time you are trying to access it, your slow connection speed could be the fault of the Web site. When too many people are trying to connect to the websites at the same time, it will congest the network that affects the connection speed going through.

Depending on website that you browse, some of websites can be found slow to be accessed due to security reason (such as firewall) and traffic management in avoiding DDOS (Distributed-Denial of Service) attack.

Kindly note that our level best is up to ensuring the domestic network/local access portion working in order. Please be assured that as we increase our broadband subscribers we are also upgrading the network capacity based on the allocation of bandwidth per subscriber and best practices of Internet Service Providers.

Another case for the slow bandwidth is the increase usage of P2P, hogging of the bandwidth for Internet file sharing applications. Even though we have provided each subscriber with an allocated bandwidth, subscribers may also use the allocation that is unused by others. Unfortunately, the P2P takes more than the allocated bandwidth thus causing undue setbacks for others, as it affects the connection speed when they want to use the service.

As our priority is to enable a positive customer experience, we hope to make our customers aware on the importance of practicing responsible usage of the Internet. While we are not against the use of P2P, we would like to make our customers aware that the usage of excessive P2P does impact the overall service availability to all customers.

Furthermore, kindly notify that mostly the bussiness accounts using SDSL or TM Direct service for their connection compare to ADSL service for home user. SDSL (Symmetric Digital Subscriber Line) is high-speed Internet access service with matching upstream and downstream data rates. That is, data can be sent to the Internet from the client machine or received from the Internet with equal bandwidth availability in both directions.
The SDSL network set-up (where it only supports data), there will be no network element of voice network (PSTN). The customer is connected directly into the broadband Network.

TM Direct is a service from TM which gives you round-the-clock monitoring and support as well as the flexibility of running servers, systems and heavy multimedia applications. The benefits of TM Direct are:
1. Dedicated Digital Internet Access
2. Unlimited IP Addresses
3. A stable connection which allows many networks to share a single internet access line

Therefore, we wish to advise you to test your speed first using our speedometer from our website (http://219.93.175.234/) if you found that your connection is slow.Should your results indicate that your speed is below 90% of your subcribed speed, kindly revert back to us for further action. Please also provide us with the following details for our reference:

1) Contact person:
2) Latest Contact number:
3) When is the best time to call (During this time, please make sure you have access to the PC):
4) Username:

Thank you once again for your support and co-operation. We hope that our explanation have revert to your queries.

We look forward in serving you better.


Regards,

Mohd Zulfadli B Mohammad Zulkifly
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.com.my

(ICOMS#9079332-583624)


This post has been edited by andrew9292: Apr 26 2009, 05:41 PM