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P1 P1 Wiggy: Overpromise & Underdeliver, *P1's response in Post #135*

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TSstringfellow
post Apr 12 2009, 07:10 PM

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QUOTE(prasys @ Apr 12 2009, 07:01 PM)
Its just the hardware limit , its just like Huawei modem - Its stated that its able to go up to 14.4Mbps. So why our Mobile Service Providers are setting it at 3.6Mbps/7.2Mbps and claiming it goes up to 3.6Mbps/7.2Mbps whereby these modems are rated to go up to 14.4Mbps.
It just so happens so that on an ideal condition (which is likely not going to happen) , that its possible to achieve speeds ~8-10Mbps. It all boils down to marketing , its simple as that - antonio has given you a very simple example. Everybody is out here to make money and not to be charitable by saying that "Speeds are up to 10Mbps , that means you can get anywhere from 0-10Mbps. Don't blame us if you get sucky speeds because we did not promise you 10Mbps but we only promise you speeds up to 10Mbps - which means that it can by anywhere from 0Kbps up to 10Mbps". Since , you're being realistic , you do know that there is no way or there is a very slim chance that we are going to get such high speeds. At most you're going to get is 3-4Mbps. That's about it
*
then why the promoters in the exhibition Hall kept on pointing at theeir Dell laptops and that figure "8" on P1 speedtest and speedtest.net?

So is that how things work now? In fixed broadband it is hammered into our brains that you can only expect 70% of the promised speed, and now in mobile broadband it's between 0-100%? rclxub.gif God only knows why I still tolerate this!

Drop the 10. Stop misleading people. The REAL figure (3-4) by your claims, would have been more than fine, SHOULD THEY ADVERTISE IT AS SUCH. Why do they have to out in the figure 10, I wonder? End users do not need to know the network ceiling, or hardware limit if that is the case. What other excuse is there left then, other than to lure unsuspecting potential subscriber to your service, and slap them with "Best effort basis" later once you're in their net?

See, if they straight away put in 3-4Mbps, and claims it as such IN THE FIRST PLACE, you wouldn't even see me here ranting. In fact, I dont even visit this section of the forum, check my post history. My point is that 10, and how it is advertised as such.

Some people's level of tolerance is okay with getting 3-4, while they are advertised as 10. Others wants the exact meaning of this word 10, not the dilly-dally, shilly-shally, beat-around-the-bush-nonsense-about-best-effort-basis nonsense they are being served. I am the latter. Others may be the former, and they are perfect for P1 as their potential customers.


Added on April 12, 2009, 7:19 pm
QUOTE(Acrisius @ Apr 12 2009, 07:03 PM)
I used WiMAX more than 6 months. Problems and frustrated lay more than enjoyment or fast speed. Most of the month. I think rarely i could manage to hit the maximum speed of my subscribed package. Especially the peak hours where usually most of the people online at the same time. It's just 1.2Mbps and it's so hard for me to reach the top speed. Plus our old customer's matter still occurred, I'm sure they improving but not until everything so we call "OK". So what you think about providing 10Mbps? Even though, 1.2Mbps and 2.4Mbps doesn't give you the right speed all the time. I didn't blame about the technology. I think the technology are fine, Just their network infrastructure and management doesn't work as professionally.

Speed you got, really depends which base station you're connecting. Some people very happy with it. But too bad i'm not the lucky one as i stayed in a place where always congested on their base station.
*
Your point with the Home modem is moot with the Wiggy. With the Wiggy I can move around and get the best location to get the possible best speed. With home modem, your mobility may be limited, hence your difficulty with getting the speed you wanted.

QUOTE(Nels @ Apr 12 2009, 07:07 PM)
2 day passed for you. Make sure you bring your wiggy if you are coming for the gathering. Let see whether you can get at least 4mbps at their HQ.

ooopss..crap. If they read my post they will prepare a basestation there on the 14th floor beforehand.  doh.gif

But seriously dude, ignore them for now. Whatever reason you will listen later from them will not bring speed to your wiggy. Thats the never ever changing facts. You knew, we all knew their equipment is not capable to provide a decent high speed throughout klang valley. Let go of it now and try it again later. Nothing to lose.

Truth is, i seriously want to know everything behind this wiggy thinggy.   hmm.gif
*
They may even put another farce of a demo by again putting their Dells there with their MAC-address-selected Wiggy and show me that they get 8Mbps on their Dell, but if I do that on my own laptop, more excuses. doh.gif

Fine. If the speed test says I get 8Mbps there, will they let me stay, eat and live there now? Because I am using my Wiggy as part of my day-to-day usage pattern, which include eat, live, sleep and such. It is even more unfair to restrict those speeds at your preferred spot and left others high and dry on other areas. What, now I have to move to Jalan Templer to get 8Mbps ah? doh.gif

QUOTE(prasys @ Apr 12 2009, 07:09 PM)
sting , you should go for the gathering or so and vent our your frustrations and anger !
*
Even if I do come, I'll do it civilly and not act out like a brute. Acting out as such will only gives them the impression that I am nothing but emotional on my plight. no, I wont sting anyone, promise!

I just have these hesitations on going out to public meetings with LYN members I dont know. Past experiences.....

This post has been edited by stringfellow: Apr 12 2009, 07:20 PM
prasys
post Apr 12 2009, 07:40 PM

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QUOTE(stringfellow @ Apr 12 2009, 07:10 PM)
then why the promoters in the exhibition Hall kept on pointing at theeir Dell laptops and that figure "8" on P1 speedtest and speedtest.net?

So is that how things work now? In fixed broadband it is hammered into our brains that you can only expect 70% of the promised speed, and now in mobile broadband it's between 0-100%?  rclxub.gif God only knows why I still tolerate this!

Drop the 10. Stop misleading people. The REAL figure (3-4) by your claims, would have been more than fine, SHOULD THEY ADVERTISE IT AS SUCH. Why do they have to out in the figure 10, I wonder? End users do not need to know the network ceiling, or hardware limit if that is the case. What other excuse is there left then, other than to lure unsuspecting potential subscriber to your service, and slap them with "Best effort basis" later once you're in their net?

See, if they straight away put in 3-4Mbps, and claims it as such IN THE FIRST PLACE, you wouldn't even see me here ranting. In fact, I dont even visit this section of the forum, check my post history. My point is that 10, and how it is advertised as such.

*
That's done in an controlled environment. When I went for the Media launch the other day , I managed to get around 3-6Mbps consistently , but the problem is the base station was inside the place itself. So i am guessing that 8 Mbps only occurs when you're few meters away from the base station provided that there aren't any other factors (i.e interferences)

Well , it all boils down to marketing. I don't care basically if you're not going to get 10 Mbps , but hopefully what I care is give us consistent bandwidth for international and local links. Now that is very important for us consumers.

We can only see hopes when we see radical changes if the government shuffles up on how broadband should be.
TSstringfellow
post Apr 12 2009, 07:50 PM

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My cutoff is at 5. No 5, no deal. Maybe you are more forgiving, but I am not. I've used my" early adopter" ticket too many times around to let them screw me again and again.

This post has been edited by stringfellow: Apr 12 2009, 07:53 PM
kai_rel
post Apr 12 2009, 08:45 PM

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ask P1 to install this at your home and 10Mbps is a sure thing.

user posted image
nwk
post Apr 12 2009, 08:52 PM

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i see a lot of people supporting company that specializes in cheating like p1, tmnut and astro. no wonder malaysia BOLEH!!!!!!!!!
muscaa
post Apr 12 2009, 10:45 PM

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yes i was in PC Fair KLCC today. Speed in the P1Wimax booth was impressive - 7Mb/s! Later when i went to Acer booth next hall with P1wimax wiggy modem - dropped to 1.5Mb/s only! Con job?? sad.gif

djhenry91
post Apr 12 2009, 11:25 PM

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haiz..
semua pun boleh..
go pc fair..
damm angry...
too many broadband promoter zor..
macam P1 vs streamyx...
wakao..
alanyuppie
post Apr 12 2009, 11:37 PM

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Sheesh. I hate exxagerated promotion.

its like buying a car with speedometer up to 180 km/h. many would be satisfied if they able to drive up to 110km/h. (but not always)

How can't anyone not feel mad if they can only go 20% of that speed (or less).. an appalling 36km/h. Buy a bicycle better.

This post has been edited by alanyuppie: Apr 12 2009, 11:38 PM
Uzumaki NaruTo
post Apr 13 2009, 12:04 AM

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QUOTE(stringfellow @ Apr 12 2009, 07:10 PM)
Drop the 10. Stop misleading people. The REAL figure (3-4) by your claims, would have been more than fine, SHOULD THEY ADVERTISE IT AS SUCH. Why do they have to out in the figure 10, I wonder? End users do not need to know the network ceiling, or hardware limit if that is the case. What other excuse is there left then, other than to lure unsuspecting potential subscriber to your service, and slap them with "Best effort basis" later once you're in their net?
Thats their main problem. But its a sad thing to see that you're fighting this fight alone. Lowyat's "Tech Enthusiasts" has downgraded to bunch of mob mentality ; blog whores who blindly praising to high heaven waiting for swag and promotions to be shoved down their throat. We need more people like to you in this community because our level of tech awareness are different from the regular joe-s.

Allowing the company to screw you and the customers just for the sake of goodies and even to protect their misleading adverts are the new kind low for lowyat.I really thought that lowyatians are a bunch of neutral geeks how fight for a good fight and protect each other. Black is black and white is white. But then again this is Malaysia, where the mobs and "TAK APA LAH" mentality flourish.
K for Ketamine
post Apr 13 2009, 12:07 AM

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QUOTE(Nels @ Apr 12 2009, 07:07 PM)
2 day passed for you. Make sure you bring your wiggy if you are coming for the gathering. Let see whether you can get at least 4mbps at their HQ.

ooopss..crap. If they read my post they will prepare a basestation there on the 14th floor beforehand.  doh.gif
*

real test should be done in random spot, this show true potential of USB devices.
» Click to show Spoiler - click again to hide... «


QUOTE(kai_rel @ Apr 12 2009, 08:45 PM)
ask P1 to install this at your home and 10Mbps is a sure thing.

user posted image
*

the TS need to travel around klang valley & above should be fixed wireless terminal,

remember wimax is all about portability/mobility


Added on personally i very high expectations with wimax ISP, last mile broadband coverage

another way to break monopolize wired broadband, wimax should be superior than telco using 3G/3.5G network

if the wimax ISP choose to follow other wireless ISP foot step, another bad eggs have landed


Added on off topic

with 3 day pcfair, i think minimum 1000 new subscriber have join water fish/white rat group, the government should do to stop dirty ISP with misleading upto xxMbps

until today none wireless ISP, is playing fair game or educated user what real & what is marketing gimmick

look like wimax taking part draining consumer money is main priority

TS might be the only victim, how about the other 99.9% user left ?

pcfair is day to harvest hard earn money from water fish/white rat

nwk
post Apr 13 2009, 12:08 AM

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they are more like "boleh lah" attitude. they get robbed in broad daylight also boleh. get con also boleh. anything boleh because this is boleh land.
CompChilD
post Apr 13 2009, 12:15 AM

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QUOTE(kai_rel @ Apr 12 2009, 08:45 PM)
ask P1 to install this at your home and 10Mbps is a sure thing.

user posted image
*
What is that ? O_O
wKkaY
post Apr 13 2009, 12:35 AM

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QUOTE(stringfellow @ Apr 12 2009, 07:10 PM)
So is that how things work now? In fixed broadband it is hammered into our brains that you can only expect 70% of the promised speed, and now in mobile broadband it's between 0-100%?  rclxub.gif God only knows why I still tolerate this!
*

There's the saying that goes, "your mileage may vary". Even fixed broadband providers advertise "up to 24Mbps" where it comes to ADSL2+, knowing very well that a extremely limited population living close to the exchange will get it.

One provider I've seen is pretty transparent about performance expectations. They don't call their service "up to 24Mbps", rather, they call it a vague "Extreme ADSL2+ speed". Check this out --> http://www.internode.on.net/residential/in...e_adsl/extreme/ . They provide percentile ranges for each speed category.
QUOTE
    *  13.4% achieve a download synch speed of higher than 20 Mbps
    * 27.7% achieve a download synch speed of between 15 Mbps and 20 Mbps
    * 22.1% achieve a download synch speed of between 10 Mbps and 15 Mbps
    * 23.0% achieve a download synch speed of between 5 Mbps and 10 Mbps
    * 13.8% achieve a download synch speed of less than 5 Mbps


If P1 were to survey their coverage area and advertise like this, it would be worth far more to the customer than a "up to 10Mbps" that's boastful but doesn't deliver in XX% of the real world usage. Leading in disappointed customers like stringfellow.

But while stringfellow may be getting service as good/better than fixed-line broadband of equivalent price, the fact remains that if wireless broadband providers were allowed to advertise like this, no one will be able to make objective comparisons between providers. And this IMO is what the problem in the big picture is.

Until the respective regulatory bodies take action on this, all we can say is: "your mileage may vary" wink.gif
TSstringfellow
post Apr 13 2009, 12:37 AM

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QUOTE(Uzumaki NaruTo @ Apr 13 2009, 12:04 AM)
Thats their main problem. But its a sad thing to see that you're fighting this fight alone. Lowyat's "Tech Enthusiasts" has downgraded to bunch of mob mentality ; blog whores who blindly praising to high heaven waiting for swag and promotions to be shoved down their throat. We need more people like to you in this community because our level of tech awareness are different from the regular joe-s.

Allowing the company to screw you and the customers just for the sake of goodies and even to protect their misleading adverts are the new kind low for lowyat.I really thought that lowyatians are a bunch of neutral geeks how fight for a good fight and protect each other. Black is black and white is white. But then again this is Malaysia, where the mobs and "TAK APA LAH" mentality flourish.
*
Selfishness. A growing common trait among Malaysians. The "Me first" attitude, even if it means screwing your fellow Malaysian. Call it what you will, it is the price we pay for being in a community that allows "special favors" and similar traits to flourish. The old LYN is no more, brother.

QUOTE(K for Ketamine @ Apr 13 2009, 12:07 AM)
real test should be done in random spot, this show true potential of USB devices.
» Click to show Spoiler - click again to hide... «


the TS need to travel around klang valley & above should be fixed wireless terminal,

remember wimax is all about portability/mobility

*
Check back my post, I have provided my speed test results at various locations I went yesterday. The best I get is 3Mbps.


Added on April 13, 2009, 12:46 am
QUOTE(wKkaY @ Apr 13 2009, 12:35 AM)
Until the respective regulatory bodies take action on this, all we can say is: "your mileage may vary" wink.gif
*
To throw the ball back at them, can my payment vary as well, since my mileage vary? Or my "best effort basis" in making my payment each and every month paying these folks depends on how their connection performs for the duration of the month I'm paying for? This may sound similar to cases we had before when Streamyx has been struggling with the provision of their service before, but IIRC, I had not need to suffer up to 80-90% performance downgrade such as this. And I appreciate the fact that TM more or less kept their word on their "best effort basis"/ "their mileage variety" claims, where users constantly and realistically receive up to 70% of their claimed performance. What of P1 then? Have they set a new low, where even 10-20% of the advertised speed is considered acceptable? Where do we draw the line?

The thing here is, these providers have everything going for them, and their subscribers are left dangling at the ropes with hungry alligators snapping their jaws below.

Lose the 10. Put a more reasonable number.



This post has been edited by stringfellow: Apr 13 2009, 12:51 AM
TSstringfellow
post Apr 13 2009, 12:52 AM

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Just received the respond to the email I've shot to P1 regarding the supposed gathering on this 14th between them and LYN members, here are the content:-

QUOTE
Hi there,

Apologies for your disappointment but this gathering is for the DS-300, 6 months free subscription Lowyat users and not for the WiGGY users.

We’re afraid you will not be able to attend this event.



Kindly contact our careline in regards to any problems faced with the WiGGY.

Thank you for understanding,

Packet One team


So much for catering to your new customer base, P1. I've drawn and lost too much energy to even feel angered or disgusted at this email response, or the extent that they are willing to hear any cries for help, or justice if there are any.

Enjoy your gathering to those who are going AND INVITED, I guess my subscription on their Wiggy package is not worthy of their attention. Disgusting.
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post Apr 13 2009, 12:58 AM

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QUOTE(stringfellow @ Apr 13 2009, 12:52 AM)
Just received the respond to the email I've shot to P1 regarding the supposed gathering on this 14th between them and LYN members, here are the content:-
So much for catering to your new customer base, P1. I've drawn and lost too much energy to even feel angered or disgusted at this email response, or the extent that they are willing to hear any cries for help, or justice if there are any.

Enjoy your gathering to those who are going AND INVITED, I guess my subscription on their Wiggy package is not worthy of their attention. Disgusting.
*
The email...I dun like it..The replies and all..yucksz..
ahpek26
post Apr 13 2009, 01:02 AM

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QUOTE(stringfellow @ Apr 13 2009, 12:52 AM)
Just received the respond to the email I've shot to P1 regarding the supposed gathering on this 14th between them and LYN members, here are the content:-
So much for catering to your new customer base, P1. I've drawn and lost too much energy to even feel angered or disgusted at this email response, or the extent that they are willing to hear any cries for help, or justice if there are any.

Enjoy your gathering to those who are going AND INVITED, I guess my subscription on their Wiggy package is not worthy of their attention. Disgusting.
*
Ouch. Sorry for the shitty response to new customers, guess they think your not worth of their time, sigh doh.gif Not even a "maybe we will schedule you an xyz date for discussion" huh?

This post has been edited by ahpek26: Apr 13 2009, 01:04 AM
TSstringfellow
post Apr 13 2009, 01:03 AM

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So, if they don't want to listen to my plight, what can I possibly do?

I'll get the standard canned response from their CS side when I call them and lodge a complaint about the poor performance. I'm asked to monitor for "a few day" to quote them saying, and I'm sitting on my ass twiddling my thumbs waiting for no help to come, as the 7-day window closes on me.

I give you P1 Wimax, ladies and gentlemen. shakehead.gif Anyone else still thinks I should carry on with this after all these treatment?

This post has been edited by stringfellow: Apr 13 2009, 01:04 AM
wKkaY
post Apr 13 2009, 01:29 AM

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QUOTE(stringfellow @ Apr 12 2009, 01:14 AM)
1. Before you outright claim these nonsense, read this. Consider yourself educated.

2. It is not the method of transfer, it is the pipeline on which they are tapping from. You can have shiny fibre optics if you want, but if TMNET chooses a narrow pipe for that fibre optic HSBB (not HSSB, HSBC, etc), your fancy schmancy fibre optics is nothing but a glorified copper wire you're using right now.
*

1. Given today's technology, fiber optics for the last mile has better performance than Wimax. I don't think any reasonable person disputes this. I'm not sure why you posted that link up.

2. When making comparisons, only the item being compared should be varied. Here you're trying to vary something else - the backhaul. That isn't fair.
TSstringfellow
post Apr 13 2009, 01:34 AM

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That link is posted as a counter-argument for his broad claim, whether in jest or seriousness, that Wimax is a dead end technology. Read the post I was quoting.

QUOTE(MX510 @ Apr 12 2009, 01:09 AM)
Wimax is a failed technology . Hehehe i'm waiting for HSSB from TM.Nut i believe fibre optics should be the way
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I am not disputing the fact that fibre optics are better in their performance against Wimax.

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