P1 P1 Wiggy: Overpromise & Underdeliver, *P1's response in Post #135*
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 Apr 13 2009, 01:36 AM
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VIP
6,008 posts Joined: Jan 2003 
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QUOTE(Uzumaki NaruTo @ Apr 12 2009, 12:44 AM) Techincal team : Wtf. that's crazy. you do know we're already overselling as it is already. Promoting that kind of shits is a lawsuit in the making. With wireless, low speed isn't only the outcome of overselling, but is also the outcome of cell density. Speed improves as you get closer to the tower due to better signal quality, and the only way to ensure customers are always close to the tower is to have more towers per area. |
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Apr 13 2009, 01:38 AM
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Senior Member
11,305 posts Joined: Jan 2003
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Then the advertisement slogan should read "Fastest. Wireless. 10Mbps next to the towers". Hey, it rhymes!
 This post has been edited by stringfellow: Apr 13 2009, 01:38 AM |
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Apr 13 2009, 01:39 AM
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Elite
1,428 posts Joined: Oct 2004 
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QUOTE(parsona @ Apr 12 2009, 04:18 PM) Dude, read the TS comments properly lar  He's not expecting max specs! I read his comments very carefully. He said that the fact that they released a product which did not perform at the max specs of the client equipment, means that they released something that was not ready for market. That is what I was objecting to, because it's a preposterous claim. If you had actually read the quote that I included, you would understand what I was talking about. |
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Apr 13 2009, 01:48 AM
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Senior Member
4,187 posts Joined: Jan 2003 From: sleepy melati 
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QUOTE(wKkaY @ Apr 13 2009, 01:36 AM) With wireless, low speed isn't only the outcome of overselling, but is also the outcome of cell density. Speed improves as you get closer to the tower due to better signal quality, and the only way to ensure customers are always close to the tower is to have more towers per area. True but as TS noted before do we have to go to such length as to camp near the towers just for the sake to get the advertised speed? This whole hoopla started when they need to get more income and thus the number 10 comes in play. Why not put 3? If they can deliver at that kind of speed the customers are already happy with it. Its the corporation greed that moves the number from 3 to 10. Any regular joe-s will definitely flock to that kind of misleading advertisement and few days later found out that they has been screwed royally. |
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Apr 13 2009, 01:51 AM
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Senior Member
1,188 posts Joined: Sep 2006
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QUOTE(stringfellow @ Apr 13 2009, 12:52 AM) Just received the respond to the email I've shot to P1 regarding the supposed gathering on this 14th between them and LYN members, here are the content:- you might get a surprise call, just hang on until 14thSo much for catering to your new customer base, P1. I've drawn and lost too much energy to even feel angered or disgusted at this email response, or the extent that they are willing to hear any cries for help, or justice if there are any. Enjoy your gathering to those who are going AND INVITED, I guess my subscription on their Wiggy package is not worthy of their attention. Disgusting. if they serious about customer priority & normal they contact u asap, pray hard they contact u at 10am today 13th on 15th, no matter what they offer "indirectly, ask u wait for few day past yr cooling period", just terminated yr service not worth the risk imo good luck |
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Apr 13 2009, 01:52 AM
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Junior Member
94 posts Joined: Dec 2008
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lol.. TS is gettin funny liao.
thou i wont offer much counter/defense for P1. I can only say i understand TS's disappointment and reason to dispute wat P1 claims to be. Infact, i think TS have been very fair in his post. So to cut thing short, its a new product, problem shud b expected, plus its only few days after official launch. With the sudden influx of mobile user, it might overwhelm the base station limit. Well no basis for my excuse, but still I believe a new product shud at least deserve a period to perform. less than a week seem harsh, a month or 2 .. shud b enuf. Also, even with only 1 ~ 3mb average... with RM149 & mobile capability.. i think its good enuf to compare with other services. Stil i reserve my support regading the 10mb max spd & 10Gb threshold. Lastly, i gotta admit i rly hope P1 win, as TMNut monopoly is much more worst. Its not tht everyone shud support P1 ... it juz P1 offer better services. PS : Even on weekend, they do take TS complain email seriously and reply accordingly. At least they do response.. better than none. And im sry for TS situation. So Good LUCK in your quest for better Wiggy service! |
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Apr 13 2009, 01:56 AM
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Senior Member
11,305 posts Joined: Jan 2003
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QUOTE(rajulkabir @ Apr 13 2009, 01:39 AM) I read his comments very carefully. He said that the fact that they released a product which did not perform at the max specs of the client equipment, means that they released something that was not ready for market. That is what I was objecting to, because it's a preposterous claim. If you had actually read the quote that I included, you would understand what I was talking about. That part about client equipment was in response to P4n9's post about his "opinion" about the equipment holding promise of such a performance, and therefore either imploring me to put my faith on the service, or putting my faith that some time in the future, that the full potential of the said equipment will be unleashed. Either way, I'd love a session where everyone can dissect my post word for word and all, but this does not further the intention of the thread. Provider quotes a number, says that number represent what they can give based on "best effort basis". Actual numbers are way below anything that can remotely be acceptable as "best effort basis". User now counting down time to the 7 day refund window to close. What can he do? QUOTE(Uzumaki NaruTo @ Apr 13 2009, 01:48 AM) True but as TS noted before do we have to go to such length as to camp near the towers just for the sake to get the advertised speed? This whole hoopla started when they need to get more income and thus the number 10 comes in play. Why not put 3? If they can deliver at that kind of speed the customers are already happy with it. Thanks, you explained it better than I can. Its the corporation greed that moves the number from 3 to 10. Any regular joe-s will definitely flock to that kind of misleading advertisement and few days later found out that they has been screwed royally.  |
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Apr 13 2009, 01:57 AM
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Senior Member
4,187 posts Joined: Jan 2003 From: sleepy melati
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QUOTE(pil @ Apr 13 2009, 01:52 AM) Well no basis for my excuse, but still I believe a new product shud at least deserve a period to perform. less than a week seem harsh, a month or 2 .. shud b enuf. |
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Apr 13 2009, 01:57 AM
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Elite
1,428 posts Joined: Oct 2004
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QUOTE(stringfellow @ Apr 13 2009, 12:52 AM) Just received the respond to the email I've shot to P1 regarding the supposed gathering on this 14th between them and LYN members, here are the content:- If the speed tests they are performing at PC Fair are rigged or otherwise clearly not representative of real-world usage, then you have a very valid point and I encourage you to make the most of it. Personally, I haven't seen enough data to be satisfied one way or the other. Wireless internet performance depends on a lot of factors and it takes fairly rigorous study to come up with any broadly valid conclusions.So much for catering to your new customer base, P1. I've drawn and lost too much energy to even feel angered or disgusted at this email response, or the extent that they are willing to hear any cries for help, or justice if there are any. Enjoy your gathering to those who are going AND INVITED, I guess my subscription on their Wiggy package is not worthy of their attention. Disgusting. But even if they are definitely misleading potential users at PC Fair, that doesn't mean they have an obligation to invite you to every private event - or even that it makes sense to derail a DS-300 event for discussion of Wiggy performance. |
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Apr 13 2009, 02:03 AM
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Senior Member
4,187 posts Joined: Jan 2003 From: sleepy melati
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QUOTE(rajulkabir @ Apr 13 2009, 01:57 AM) If the speed tests they are performing at PC Fair are rigged or otherwise clearly not representative of real-world usage, then you have a very valid point and I encourage you to make the most of it. Personally, I haven't seen enough data to be satisfied one way or the other. Wireless internet performance depends on a lot of factors and it takes fairly rigorous study to come up with any broadly valid conclusions. So in the end they will never get the "real" feedback and those who come to the event are just probably a bunch blogger who has been praising them and automatically become a catalyst for more misleading customers by so called reviews/events specials entries. To sum it up, the whole event of getting feedback of performance has become nothing more than swags shoving,back petting,huha event.But even if they are definitely misleading potential users at PC Fair, that doesn't mean they have an obligation to invite you to every private event - or even that it makes sense to derail a DS-300 event for discussion of Wiggy performance. |
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Apr 13 2009, 02:06 AM
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Senior Member
11,305 posts Joined: Jan 2003
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QUOTE(K for Ketamine @ Apr 13 2009, 01:51 AM) you might get a surprise call, just hang on until 14th Appreciate the advise and insights. At least I dont feel so alone in all this. If miracle do happen, and somehow I do get past the figure 5, I'll keep to my word, I intend to keep it. From the way things are rolling, my money is on the "impossible". Still, "Impossible is Nothing", or so says Adidas, so I'm still hopeful. Sad that they treat me that way via email......if they serious about customer priority & normal they contact u asap, pray hard they contact u at 10am today 13th on 15th, no matter what they offer "indirectly, ask u wait for few day past yr cooling period", just terminated yr service not worth the risk imo good luck QUOTE(pil @ Apr 13 2009, 01:52 AM) lol.. TS is gettin funny liao. Thanks, I try and make light of otherwise a grim situation. thou i wont offer much counter/defense for P1. I can only say i understand TS's disappointment and reason to dispute wat P1 claims to be. Infact, i think TS have been very fair in his post. So to cut thing short, its a new product, problem shud b expected, plus its only few days after official launch. With the sudden influx of mobile user, it might overwhelm the base station limit. Well no basis for my excuse, but still I believe a new product shud at least deserve a period to perform. less than a week seem harsh, a month or 2 .. shud b enuf. Also, even with only 1 ~ 3mb average... with RM149 & mobile capability.. i think its good enuf to compare with other services. Stil i reserve my support regading the 10mb max spd & 10Gb threshold. Lastly, i gotta admit i rly hope P1 win, as TMNut monopoly is much more worst. Its not tht everyone shud support P1 ... it juz P1 offer better services. PS : Even on weekend, they do take TS complain email seriously and reply accordingly. At least they do response.. better than none. And im sry for TS situation. So Good LUCK in your quest for better Wiggy service! On your post, would you put your faith in them and continue past the 7-day refund period? Giving them a period to perform, as you say, involved me continuing the 12 month contract, are you willing to pay RM 149 x 12, not to mention the other initial fees, "just to give them a period to perform"? How can you guarantee me that I can get satisfactory speeds if I give them "a period to perform"? It may turn horrible for me, getting worse from here on, or it may get better. The fact here is, I have less than a week to decide, so please understand. This is like signing off 12 months of your life, just based on a "hunch" or "faith" that they will improve. Are you willing to sign off that amount of money, just on "faith"? Satisfactory speed for me depends on what P1 says the real-life numbers are, and also depends on under what conditions and environmental situations these satisfactory speeds are gathered. You can claim 8Mbps, but asking me to camp next to a base station and live my life there just to get that speed is not reasonable now, is it? Added on April 13, 2009, 2:13 am QUOTE(Uzumaki NaruTo @ Apr 13 2009, 01:57 AM) Thats another thing. If you follow TS's gripe is the window to return back are limited to 7 days. If they are extending the return back policy up to 2 month and with rebates when they fail to deliver on "the best effort basis" i am pretty sure ts will awaits happily. Yes, if that is the conditions, I'd happily agree.QUOTE(rajulkabir @ Apr 13 2009, 01:57 AM) But even if they are definitely misleading potential users at PC Fair, that doesn't mean they have an obligation to invite you to every private event - or even that it makes sense to derail a DS-300 event for discussion of Wiggy performance. I'm not hard up for any of these special privileges these folks get when they attend these events. I just want closure. Instead of the response in the email I posted, wouldn't it better if they could forward my grievances to the right channel? Is that so much to ask? When are the Wiggy meetup then? AFTER my 7-day window has closed? Please understand that the window of me escaping this mess is closing up fast. Where should I forward my grievances? The Customer Support feedback at I've lodged at this link has not given me any response as of the time of this post, and time is ticking.Added on April 13, 2009, 2:16 am QUOTE(Uzumaki NaruTo @ Apr 13 2009, 02:03 AM) So in the end they will never get the "real" feedback and those who come to the event are just probably a bunch blogger who has been praising them and automatically become a catalyst for more misleading customers by so called reviews/events specials entries. To sum it up, the whole event of getting feedback of performance has become nothing more than swags shoving,back petting,huha event. The skeptic in me says that nobody will give any damn or attention to anything other than the P1 Home Modem, enjoying the food and whatnot. After all, the Wiggy issue does not affect those who are attending.This post has been edited by stringfellow: Apr 13 2009, 02:16 AM |
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Apr 13 2009, 02:18 AM
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Junior Member
293 posts Joined: Jan 2009 From: 10101010111 
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Malaysians are starting to learn how to complain for not getting what they pay for which is good.
As MCMC had came out with the ruling of making sure that subscribers should be getting 80% of their broadband speeds to be deemed as satisfying,it is wrong for P1 to advertise 10mbps when none of the subscribers could get close to 7-8mbps outside the promotion booth area. They should be more straightforward by selling the package at more reasonable speeds like "5mbps-6mbps" instead. I understand the frustration of TS which said that users will never see speeds which are close to 10mbps in true performance tests in most P1 coverage areas accept for promo booths and press rooms. Having cap with a small 10gb volume with a high price such as 10gb is already frustrating enough. Those who are expecting 5mbps speeds and paying RM149 will be very disappointed. Added on April 13, 2009, 2:28 am QUOTE(stringfellow @ Apr 13 2009, 01:38 AM) Then the advertisement slogan should read "Fastest. Wireless. 10Mbps next to the towers". Hey, it rhymes! No it's nothing to do with signal strength.Imagine this, you have a 54mbps Wifi connection between your pc and your access point(thought to be the base station). You access point is only hooked up to a 56k connection. Will you ever see anything close to 54mbps when surfing the net? Isps wil never tell you this. What they are promoting here is just the connection speed between your modem and the nearest base station. Unless P1 can upgrade all the backhaul connections from the base stations to use a STM-1 fiber link or to a metro ethernet network that links back to their gateway, 10mbps remains your link connection just as how DiGi, Maxis and Celcom promotes their HSPA services. This post has been edited by cameltoe: Apr 13 2009, 02:28 AM |
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Apr 13 2009, 02:33 AM
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Junior Member
130 posts Joined: Mar 2007
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TS thanks for the feedback. i almost fall into their trap.. went to pc fair yest, was thinking subscibed to the service because amaze by the title " 10mbps speeds, but end up didn't, thanks the the promoter, dun like his attitude treating me like small child when selling their product. Eventhough i'm not expert in computers, dun tell me all bullshits, " our wiggy comes with 10mbps, downloads with very good speed, play online games won't get dc ", i couldn't remember his name..
Is very sad to mislead ur customer with the title " 10mbps " n shouting all around during the fair as they don't promise u tat speed.. Very good marketing strategy, but lost the trust from customer.. Hopefully p1 would take this seriously as they going to create more ppl like stringfellow n dissapointed customer.. I was thinking p1 would give some changes from other competitors, to me now, nth diff compared to other competitors.. Any way, thanks ts sharing this feedback.. i would share this to my friends and familys so they wouldn't get into trouble.. |
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Apr 13 2009, 02:37 AM
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Senior Member
11,305 posts Joined: Jan 2003
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QUOTE(cameltoe @ Apr 13 2009, 02:18 AM) No it's nothing to do with signal strength. I understand how the system works. My post that you quoted is in response to this post below:-Imagine this, you have a 54mbps Wifi connection between your pc and your access point(thought to be the base station). You access point is only hooked up to a 56k connection. Will you ever see anything close to 54mbps when surfing the net? Isps wil never tell you this. What they are promoting here is just the connection speed between your modem and the nearest base station. Unless P1 can upgrade all the backhaul connections from the base stations to use a STM-1 fiber link or to a metro ethernet network that links back to their gateway, 10mbps remains your link connection just as how DiGi, Maxis and Celcom promotes their HSPA services. QUOTE(wKkaY @ Apr 13 2009, 01:36 AM) With wireless, low speed isn't only the outcome of overselling, but is also the outcome of cell density. Speed improves as you get closer to the tower due to better signal quality, and the only way to ensure customers are always close to the tower is to have more towers per area. If what he is implying is what I understand it is, speed improves as I get closer to the towers, and I'm assuming he means the throughput, not the bandwidth this transfer medium is connected to. I get what you mean, cameltoe.  Which is why I posted, in jest, that to get the full effect of the service, I need to move, work, eat and sleep at locations where these towers are to justify the "best effort basis" statement. I dont think they want me living in their conference room there at the P1 P@ddock or stay next to their towers, do they?  Added on April 13, 2009, 2:39 am QUOTE(hoisum87 @ Apr 13 2009, 02:33 AM) TS thanks for the feedback. i almost fall into their trap.. went to pc fair yest, was thinking subscibed to the service because amaze by the title " 10mbps speeds, but end up didn't, thanks the the promoter, dun like his attitude treating me like small child when selling their product. Eventhough i'm not expert in computers, dun tell me all bullshits, " our wiggy comes with 10mbps, downloads with very good speed, play online games won't get dc ", i couldn't remember his name.. You are welcomed. You are still safe, stand at the edge of the "hole". Me? I'm already in the hole, and the "ladder" to climb out of the hole is slowly being pulled up.Is very sad to mislead ur customer with the title " 10mbps " n shouting all around during the fair as they don't promise u tat speed.. Very good marketing strategy, but lost the trust from customer.. Hopefully p1 would take this seriously as they going to create more ppl like stringfellow n dissapointed customer.. I was thinking p1 would give some changes from other competitors, to me now, nth diff compared to other competitors.. Any way, thanks ts sharing this feedback.. i would share this to my friends and familys so they wouldn't get into trouble.. This post has been edited by stringfellow: Apr 13 2009, 02:39 AM |
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Apr 13 2009, 02:46 AM
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Junior Member
293 posts Joined: Jan 2009 From: 10101010111
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QUOTE(stringfellow @ Apr 13 2009, 02:37 AM) I understand how the system works. My post that you quoted is in response to this post below:- The biggest hurdle today for Malaysia in building broadband last mile networks is because we lacking in a fast, economical and neutral national all ip-based backbone for data/internet. Our only hope is the upcoming HSBB national NGN grid but since it's totally owned by TM we can't put too much bet on it to save us because "net neutrality" is in question.If what he is implying is what I understand it is, speed improves as I get closer to the towers, and I'm assuming he means the throughput, not the bandwidth this transfer medium is connected to. I get what you mean, cameltoe. Which is why I posted, in jest, that to get the full effect of the service, I need to move, work, eat and sleep at locations where these towers are to justify the "best effort basis" statement. I dont think they want me living in their conference room there at the P1 P@ddock or stay next to their towers, do they? Added on April 13, 2009, 2:39 am You are welcomed. You are still safe, stand at the edge of the "hole". Me? I'm already in the hole, and the "ladder" to climb out of the hole is slowly being pulled up. |
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Apr 13 2009, 02:55 AM
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Junior Member
94 posts Joined: Dec 2008
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QUOTE(stringfellow @ Apr 13 2009, 02:06 AM) Thanks, I try and make light of otherwise a grim situation. Well you r rite abt the 7 days, but as i mentioned, its stil better compare to other ISP even after the poor performance.On your post, would you put your faith in them and continue past the 7-day refund period? Giving them a period to perform, as you say, involved me continuing the 12 month contract, are you willing to pay RM 149 x 12, not to mention the other initial fees, "just to give them a period to perform"? How can you guarantee me that I can get satisfactory speeds if I give them "a period to perform"? It may turn horrible for me, getting worse from here on, or it may get better. The fact here is, I have less than a week to decide, so please understand. This is like signing off 12 months of your life, just based on a "hunch" or "faith" that they will improve. Are you willing to sign off that amount of money, just on "faith"? Satisfactory speed for me depends on what P1 says the real-life numbers are, and also depends on under what conditions and environmental situations these satisfactory speeds are gathered. You can claim 8Mbps, but asking me to camp next to a base station and live my life there just to get that speed is not reasonable now, is it? However, depend on individual, on how much is their usage, Wiggy hv low 10GB threshold. But and again, Wiggy is not for heavy user, it only aim for light & mobile user. So, if u r light & mobile user, yes i would recommend it. Light or mobile user, most likely yes too. Heavy & non-mobile, y use Wiggy in the 1st place? Well, thts my humble opinion la.. mayb im too naive or clueless or too pro P1 or hate TMNut too much watever the reason anyone tht find tis offensive, i cant change u nor would i plan to change u. So think wat u like. However, I would hope TS will get favorable response as in the end, it benefit the user community. I hope TS u get wat i mean, as im too tired to rechk wat i juz wrote  ....gd nite |
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Apr 13 2009, 04:54 AM
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VIP
6,008 posts Joined: Jan 2003
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QUOTE(cameltoe @ Apr 13 2009, 02:18 AM) No it's nothing to do with signal strength. Signal strength is definitely a factor, WiMAX isn't excluded from Shannon's law after all. Similarly, that 54mbps wifi of yours starts deteriorating pretty quick as you step away from the access point.Imagine this, you have a 54mbps Wifi connection between your pc and your access point(thought to be the base station). You access point is only hooked up to a 56k connection. Will you ever see anything close to 54mbps when surfing the net? Isps wil never tell you this. What they are promoting here is just the connection speed between your modem and the nearest base station. Unless P1 can upgrade all the backhaul connections from the base stations to use a STM-1 fiber link or to a metro ethernet network that links back to their gateway, 10mbps remains your link connection just as how DiGi, Maxis and Celcom promotes their HSPA services. I don't see how you can rule it out and be so sure that it's congested backhaul, unless you have internal information about it. It'd be hasty speculation otherwise. |
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Apr 13 2009, 04:54 AM
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Senior Member
2,884 posts Joined: Sep 2006 From: Mummy
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QUOTE(stringfellow @ Apr 12 2009, 05:58 PM) » Click to show Spoiler - click again to hide... « QUOTE(antonio @ Apr 12 2009, 06:33 PM) » Click to show Spoiler - click again to hide... « QUOTE(kai_rel @ Apr 12 2009, 07:05 PM) » Click to show Spoiler - click again to hide... « 1. You must have a terminal that is capable of going up to 10Mbps as the network is fixed but this is the variable. Checked as tech specs say 30Mbps (with MIMO). 2. You have to have strong signal (RSSI) so that the air interface can use higher modulation such as 64QAM. This can be done by being near to the tower. My personal experience tells me you have to be within 200m with the tower and there's line-of-sight (LOS). 3. You must also have low interference (CINR). This cannot be controlled solely by you. Interference comes from all angles, it would take me too long to explain all of them and how to solve them. 4. The base station that is serving you is not loaded. Typical WiMAX base station can support 45Mbps (even Clearwire, US is giving this figure). This 45Mbps should not be confused with "are you saying that only if 4 person is using the base station then only I can get 10Mbps?". There are calculations to determine how many actual subs can enjoy 10Mbps depending on over-subscription/over-booking/contention ratio. Complex calculation aside, I would say about with 100 subscriber (active+idle) using it the same time, 10Mbps is achievable. 5. The backhaul needs to have sufficient capacity. P1 have to make sure that they have sufficient backhaul to satisfy the data hungry WiMAX access. 6. 10Mbps from where is a big issue. There can be more than 15 hops before you reach your source. Any hops that cannot satisfy your 10Mbps requirement will be a bottleneck. This is not P1's fault. If your environment can satisfy 1 to 6, then you can enjoy your 10Mbps. c) "Nature" which you deem is a lame excuse actually plays a big role in wireless network. Many people thinks that modern technology can defy laws of physics. Terrain (hill/valley/etc), foliage (trees/bushes/etc), weather (rain/thunderstorm/etc) and topology (dense urban/rural/etc) greatly affects network planning. An example that is closer to your heart, just take wireless signals as how far can you see. 1. If there's a hill in front of you, you can't see over the hill right? 2. If its raining, can you still see something that is 1km away? 3. If there's a big bush in front of you, can you see over it? 4. If there's a big building in front of you, can you see over it? QUOTE(kai_rel @ Apr 12 2009, 08:45 PM) ask P1 to install this at your home and 10Mbps is a sure thing. That's an outdoor base station RRU unit, not suitable to install it indoors. QUOTE(muscaa @ Apr 12 2009, 10:45 PM) yes i was in PC Fair KLCC today. Speed in the P1Wimax booth was impressive - 7Mb/s! Later when i went to Acer booth next hall with P1wimax wiggy modem - dropped to 1.5Mb/s only! Con job?? Refer to point B above, many factors affect the DL speed. This post has been edited by bysquashy: Apr 13 2009, 08:49 AM |
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Apr 13 2009, 06:52 AM
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Senior Member
4,187 posts Joined: Jan 2003 From: sleepy melati
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So in the end this is how i can see the next P1's advertistment.
Fastest. Wireless. 10Mbps next to the towers 1. You must have a terminal that is capable of going up to 10Mbps as the network is fixed but this is the variable. Checked as tech specs say 30Mbps (with MIMO). 2. You have to have strong signal (RSSI) so that the air interface can use higher modulation such as 64QAM. This can be done by being near to the tower. My personal experience tells me you have to be within 200m with the tower and there's line-of-sight (LOS). 3. You must also have low interference (CINR). This cannot be controlled solely by you. Interference comes from all angles, it would take me too long to explain all of them and how to solve them. 4. The base station that is serving you is not loaded. Typical WiMAX base station can support 45Mbps (even Clearwire, US is giving this figure). This 45Mbps should not be confused with "are you saying that only if 4 person is using the base station then only I can get 10Mbps?". There are calculations to determine how many actual subs can enjoy 10Mbps depending on over-subscription/over-booking/contention ratio. Complex calculation aside, I would say about with 100 subscriber (active+idle) using it the same time, 10Mbps is achievable. 5. The backhaul needs to have sufficient capacity. P1 have to make sure that they have sufficient backhaul to satisfy the data hungry WiMAX access. 6. 10Mbps from where is a big issue. There can be more than 15 hops before you reach your source. Any hops that cannot satisfy your 10Mbps requirement will be a bottleneck.This is not P1's fault. If your environment can satisfy 1 to 6, then you can enjoy your 10Mbps. Sigh we already know that the signal strength goes weaker as it is bugged with inteference / physical limitation but why oh why people still want to say "hey its ok to put 10Mbps as long as you're camping under the tower" String, I'll bring extra marshmallow and we all can camp under the P1 tower. |
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Apr 13 2009, 10:01 AM
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Senior Member
5,968 posts Joined: Jan 2003 From: KL, Malaysia
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QUOTE(cameltoe @ Apr 13 2009, 02:18 AM) Malaysians are starting to learn how to complain for not getting what they pay for which is good. Need to clarify that the MCMC doesn't state 80% promised rate for mobile broadband. Maxis and Celcom 3G have been violating that since they launch the 3G. If MCMC wants to take action, they have already done it. But they don't. Or I can say they can't as it's different technology as compared to StreamyX. Celcom, Maxis, Digi, P1 and UMobile will definitely stand together to go against the 80% promised rate As MCMC had came out with the ruling of making sure that subscribers should be getting 80% of their broadband speeds to be deemed as satisfying,it is wrong for P1 to advertise 10mbps when none of the subscribers could get close to 7-8mbps outside the promotion booth area. They should be more straightforward by selling the package at more reasonable speeds like "5mbps-6mbps" instead. I understand the frustration of TS which said that users will never see speeds which are close to 10mbps in true performance tests in most P1 coverage areas accept for promo booths and press rooms. Having cap with a small 10gb volume with a high price such as 10gb is already frustrating enough. Those who are expecting 5mbps speeds and paying RM149 will be very disappointed. Added on April 13, 2009, 2:28 am No it's nothing to do with signal strength. Imagine this, you have a 54mbps Wifi connection between your pc and your access point(thought to be the base station). You access point is only hooked up to a 56k connection. Will you ever see anything close to 54mbps when surfing the net? Isps wil never tell you this. What they are promoting here is just the connection speed between your modem and the nearest base station. Unless P1 can upgrade all the backhaul connections from the base stations to use a STM-1 fiber link or to a metro ethernet network that links back to their gateway, 10mbps remains your link connection just as how DiGi, Maxis and Celcom promotes their HSPA services. Maxis - 3.6Mbps Celcom - 3.6Mbps Digi - 7.2Mbps (average 2.2Mbps) P1 - 10Mbps UMobile - 7.2Mbps Maybe users for the above other mobile broadband can give the comparison of what you usually be getting? I believe the number will differ based on your location. My understanding is that the TS complains because he can't get the speed he wants (tolerable at 5Mbps all the time) at most of the location he tried and frequently use. So, I think without need to think much, TS should just terminate his service without needing to say much. You get my full support. It's more on expectation of the subscribers, some people feel getting 2Mbps most of the time at most of the location for the price of RM149 per month is good, then they should go with mobile broadband. For people who demand, 5Mbps all the time at all the connected location, fixed broadband is the best pick. To avoid personal dissatisfaction, TS need to choose the right service & product based on personal expectation. |
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