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Downtime The "extreme Screamyx slowdowns" Thread V3, Read 1st post to learn how to "post!"

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TSfabianz03
post Apr 20 2009, 06:20 PM

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From: Tāmaki Makaurau
Speed quite nice.
IP:60.52.xx.xx
Area:Sandakan,Sabah.

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cottonkandy
post Apr 20 2009, 06:26 PM

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shit. they say gonna fix until now haven't fix. i still keep going dc.
MX510
post Apr 20 2009, 06:45 PM

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The call centre are bz nobody dare to answer the calls . ROFLOL
username
post Apr 20 2009, 06:48 PM

Why so serious?
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I'm on third week in a row being locked to 115.135 or 115.132 IP. Called TM and they said their technical department have no solution to my case, only told me to reconnect until I get different IP. In the past weeks I have already tried reconnecting for over thousand times and it's still the same >_>
SweetPuff
post Apr 20 2009, 06:52 PM

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Keep getting lots of long arsed lag spikes on Aussie and US game servers.
TSfabianz03
post Apr 20 2009, 06:58 PM

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QUOTE(MX510 @ Apr 20 2009, 06:45 PM)
The call centre are bz nobody dare to answer the calls . ROFLOL
*
"your call is important to us, sorry, all our agents are engaged, please hold, while we try to connect you."


PLEASE ENSURE YOUR USERNAME IS CORRECT, YOUR SPLITTER IS PLACED BLA BLA BLA
cheenon
post Apr 20 2009, 07:02 PM

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so now can't complain?


April 20, 2009

Internet Contact Center will be temporarily closed.

cry.gif cry.gif

SCREAMYX
neato4u
post Apr 20 2009, 07:28 PM

Cha La, Head Cha La!
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guys, it's time to abandon screamyx
ahpek26
post Apr 20 2009, 07:30 PM

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QUOTE(cheenon @ Apr 20 2009, 07:02 PM)
so now can't complain?
April 20, 2009

Internet Contact Center will be temporarily closed.

cry.gif  cry.gif

SCREAMYX
*
http://www.streamyx.com.my/whats_new/whats...rticle_20090420
Its on 22nd April 2009 from 12:00am until 3:00am, 3 hours without their so call "customer service" at 12 in the morning, I think people will survive jeez take a chill pill doh.gif
Harrybobo
post Apr 20 2009, 07:41 PM

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I think it is being restored but real slowly. Theres still problems trying to connect to other websites. I need to change IP then itll be okay. My place used to be fast with 60.50. but now that IP is slow as hell. Surprisingly the one that used to be slow, 118.101. is now the fast one. WEIRD.

=)
SUSRaikkonen
post Apr 20 2009, 07:44 PM

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Cheh!
Hired a lot of CS at Vads but when call...5 minutes no one answer.
'Harap maaf, semua pegawai kami sedang sibuk. Sila tunggu...'
WTF!

This post has been edited by Raikkonen: Apr 20 2009, 07:45 PM
Parrot
post Apr 20 2009, 08:25 PM

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Guest the poor guys over at the call centre couldn't take it anymore. Am I supposed to be surprised its customer care staff has been resigning in larger numbers the past month alone?

This post has been edited by Parrot: Apr 20 2009, 08:26 PM
TSfabianz03
post Apr 20 2009, 08:26 PM

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QUOTE(Parrot @ Apr 20 2009, 08:25 PM)
Guest the poor guys over at the call centre couldn't take it anymore. Am I supposed to be surprised its customer care staff has been resigning in larger numbers the past month alone?
*
sup parrot!
finkl1
post Apr 20 2009, 08:44 PM

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8.30pm, IP= 115.xx giving full speed for me.

dogbear1980
post Apr 20 2009, 08:57 PM

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sorry to congest the forum guys,
but this is the feedback I got after I emailed Streamyx:

Dear Mr. Tsan,

Thank you for your reply. Firstly, we would like to apologise for the late response.

Referring to your e-mail dated 18th April 2009 on Streamyx slow connection issue, the inconvenience you have experienced is regretted. The slow connection problem you are facing might be caused by various reason. These factors might be one of the following:

1. Congestion in connection
2. The level of phone line quality
3. Fiber-optic phone lines (speed will likely be at maximum speed of 30kbps or below)
4. Modem not functioning properly
5. The computer has viruses

Thus, in order for us to streamline the issue that you were facing we need to proceed with some basic troubleshooting. Since you prefer not to be contacted to do all the basic troubleshooting, kindly be advised to proceed with some steps as below:

1) check whether you are using alarm system or not
2) check your phone line quality
3) check your phone line and LAN cable whether it is in good condition or not
4) Re-do bandwith test at (http://202.188.95.52:8080/speedometer/) or www.speedtest.net and you should get 90% of your subscribed speed, which is 921.6Kbps
5) Do direct connection to one computer only (bypass splitter / microfilter / router /Switch / Hub if any)
6) perform 'ipconfig /all' and 'ipconfig /flushdns'
- Click on "Start" button, go to "run".
- Type "command", click "OK".
- Type in "ipconfig/all", then press "Enter".
- check on the Local Area Connection status whether it is connected or not, if not check your cable and network card
- Type in "ipconfig /flushdns", then press "Enter".
- Make sure the result is "Successfully flushed the DNS Resolver cache".
- Type "exit" and press "Enter" to close the window screen.
7) Configure DNS (if you are using manual connection)
- Go to Start Menu
- Mouse over to “Connect To” and select option “Streamyx”.
- Under “Broadband”, right click on “Streamyx” and select “Properties”.
- Click on the Networking Tab and then kindly select Internet Protocol (TCP/IP). Then click Properties.
- For the first portion, select “Obtain an IP address automatically”.
- For the second portion, select “Use the following DNS server addresses”.
- For “Primary DNS server”, key in 202.188.0.133 and for “Alternate DNS server”, key in 202.188.1.5 .
- Click OK to save the setting
8) Disable Antivirus & P2P
9) Perform Disk Cleanup and Scan PC
10) Ping Local Website (www.tm.com.my) in command prompt box.
-If the ping result shows approximate round trip in ms below 70 ms, please proceed with re-do bandwith test.if the result is below 90% of the required speed (below than 921.6kbps), please reply us by attaching the result in kbits (screen shot).
-If the ping result shows approximate round trip in ms more than 70 ms or Packet Loss below 1%, kindly proceed with ping 2 local website and 3 international website, attached the result (in screen shot) and email back to us.

Should you need immediate assistance, kindly contact our Technical Department at 100 and select 'Internet Services'.

We hope we have addressed your concern and look forward to serve you better


Regards,

Anwaruddin Ibrahim
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

www.tm.com.my

(Reference No. 1-4501841657)

Instead of sending technician or descent explanation on the current situation,
this is the help that I get from them,

thanks alot for nothing.



yhsiau
post Apr 20 2009, 09:07 PM

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sianz... looks like we can only enjoy full speed after 12am to 9am... wtf.
Chanwsan
post Apr 20 2009, 09:42 PM

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QUOTE(yhsiau @ Apr 20 2009, 09:07 PM)
sianz... looks like we can only enjoy full speed after 12am to 9am... wtf.
*
good for you, I get 0KB/s 24/7
bitebug
post Apr 20 2009, 10:00 PM

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FUCCCCCCCCCCCCCCCCCCKKKKKKKKKKKKK. 903 bytes download speed on a 2mb streamyx? This is madness!!!!!
x_far_x
post Apr 20 2009, 10:04 PM

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Some sites are working fine for me, but it's the download that's a pain. So long to download from rapidshare, megaupload, etc. And at times it doesn't even finish..sigh.

-FaR
ckh93
post Apr 20 2009, 10:09 PM

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sien screamyx frustrated about you..i mean it
so-called buddah also got fire ._.

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