i was told by Digi sale personnel that the promotion of free modem for Explore & Extreme packages will be ended by end of this month... In other words, there is no free modem starting from Aug...

Since i'm always skeptical about the words from any sale personnel (if they wanted to persuade customer to subscribe ASAP) then would like to know if anybody heard this info as well?

you need to wait for at least 2 working days before u can register into ocs... if u still have problem after that, then just call digi service centre and they will settle it for u...

currently, there is no other method to track ur usage (before the bill is out) except for the software... however, it's not accurate if you move your modem around or use a router with ur modem (like my case)...

i have confirmed this with digi many times... nobody can correctly tell ur usage level before the bill is out... the digi mgmt software is just a reference only...

RM199 for 3G router is considered cheap at this moment, some more it's 802.11n... i checked from Aztech webpage for product spec, it only supports up to UMTS (3G) only? I believe it should support 3.5G....

anyone know what is the different between HW550-3G and HW831?

This post has been edited by ks98: Jul 16 2009, 08:34 AM

you should be given a number like 0149XXXXXX during the registration... it looks exactly like a phone number...

just a tip when you're exploring the router... when i explored my CNet CWR635M, i found some types of modem doesn't work perfectly, e.g frequent disconnection... rest assure that digi BB is way much stable than other ISP...

so, if you have frequent disconnection issue with the router, look for a new firmware rather than calling up Digi CS...

i also faced slowness yesterday when browsing the net (overall speed, not on particular webpage only)...

However, i still get a good result on speedtest... hmm, dun know what's the magic behind...

yes, with the router, it's hard to monitor your usage on your own... that's the main reason why i keep on asking Digi to allow us to track our usage via Digi OCS... too bad it's going to take a few months for Digi to come out the solution...

woa... this is a good tactic for Digi BB to better serve customers and provide a good arena for user to feedback n 'complaint' if any

Kudos to Digi BB for taking such an initiative to serve the customer...

Reputation for Digi BB is remarkable good, as of now... I think the most important task for Digi right now is to maintain the service quality while expanding the coverage...

I'm proud of a Digi BB now and hope this will last until "Bolehland" become truly Boleh!

Let me starts with a question to Digi...

Why Jul bill for my Digi BB is still not ready? It's already 7 days after my billing date...

Of course, i have already checked it via OCS but the bill is still not ready...

I think one of the reason for Digi to sponsor this special thread is to better serve customer, so would appreciate those Digi personnel can identify themselves via their signature or etc...

So that we know the answer is from Digi but not from customer (or speculation from customer)...

This post has been edited by ks98: Jul 21 2009, 04:46 PM

90% of PG? Wow... that's very aggressive coz Digi has just launched BB in PG for ~ 3 months only...

Ya... good to have official Digi people to answer our question, otherwise, all the Q&A are just speculation unless somebody take the initiative to confirm with Digi CS...

I have a question here:
Almost every time when i called Digi CS, i'm sure to highlight my eagerness of having the on-line/real time usage monitoring tool in Digi OCS... but, all the time have been disappointed by the reply that Digi will need some time to have the system up & running. Technically, is this really difficult? (Sorry, i'm not a technical ppl here)

Hi spoonie,
I believe you're from Digi... welcome!

In order to speed up the release, probably Digi can engage some users as beta users which will definitely shorten the time...

So, let the real users perform the testing for Digi and I'm more than happy to be one of them...

I wonder why not Digi come out a BB package as an add-on for existing Digi postpaid user?

I learn that u-mobile has such a package at RM68, some more it's unlimited

yes, this month bills for my postpaid & BB are not ready yet...

of course, i do... i almost login into my OCS few times per week...

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Added on July 24, 2009, 7:15 ami have been trying to get the "lucky draw" for so many months without any luck, it's based on first come first serve basis. So, i don't treat it as lucky draw...

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Added on July 24, 2009, 9:31 amWhat is your speedtest result? Last weekend, i felt the line was slow too but when i did speedtest, the speed was still at 1Mbps/0.3Mbps... since i'm not a technical person, then i leave it to appropriate ppl to answer this...

This post has been edited by ks98: Jul 24 2009, 09:32 AM

yes, coverage is one big area for digi to improve, also a method for user to monitor their usage (due to extra charges when over the quota)... except for that everything just fine to me

Everything = download speed, upload speed, stability, reliability, customer service

pls check at here, http://www.digi.com.my/broadband/coverage.html

if the speed test result is real, then he should just accept it... jealous over ppl will not help us to improve ourselves...