Ditto... truth is, it is really hard. This is the 70% rule in the management field of study. 70% of subscribed speed 70% of the time. If we're not mistaken, the average of 700kbps is actually 70% of the 'market standard' speed of 1Mbps. Problem is, nothing is mention of a ceiling speed of 1Mbps. So that 70% can be from anything? (not sure).

They use such terms like 'average', 70% rule, etc for marketing reasons and it is something new in the market. Most probably from the ITSMS ISO 20000:2005 IT Service Quality handbook. By the way, it is a good thing if they follow such standards.

FYI...

Just found something "new" on DiGi Broadband web... FUP seems to really apply to the service now....haiz..... i am a usual downloader (everyday) also, bad news for me, i am pre launch package...  .... now i m letting go P2P at after 6pm (the speed is really killing until midnight, only half of the normal speed).... haaa.... i will on my pc before sleep and let it download till morning when i wake up.... i tried b4, after 3am is the speed is tremendously fast...... for all the telcos is saving bandwidth these days, very missed the pre launch time whereby not everybody knows about DiGi Broadband.....    i want my speed back!!!

[attachmentid=1122550]

Hi all, for Discover Campus Plan, are those who below 25 but working eligible for this package?

so slow...damn slow..-______________________________________________-!!

hi, anyone know what is the monthly fee for the Explore package that comes with the HP mini that is currently being offered for the PC Fair promo?
thanks.

as for the slow down yesterday, i wonder is it anything to do with the gateway or main backbone (TMNet owns this right)?
this is because even my company's corporate line is very slow at around 6.30 when i tried to download a driver. I got around 7-8 kbps compared to 6-7 Mbps this morning

i got the same error when i tried to use the password reset option.. if i tried to login by using my current password the system will state that it's invalid even though it's correct

jz received my bill, i want to ask what is stamp duty? and why is digi charging me rm15 for modem although i am on explore (rm108) package in which the modem shd be free?

i'm on discover plan, but i may have downloaded more than 7gb of data.
and the limit is 3gb/mth,  so i need to pay rm138? coz it says usage is capped at rm138/mth.

i m using DiGi Discover Package. Download speed only average 20Kbps, with a montly fee of RM58? my friend use the WiMAX lite Package download speed can upto 60Kbps with a montly fee of RM49... i think i choose WiMAX will be more worth than using DiGi broadband. but DiGi broadband also got the advantage lah... eg: its easy to carry around.

Hmm.. sounds very very misleading. The 3.6Mbps theoretical speed is actually the maximum capable speed of the E160E USB modem. But the service is capped at 1Mbps. How we know its 1Mbps? Thats because this is the market expectation paying at such a price point. But Digi quote likely average speed which is 700kbps. That was the common understanding discussed and established over here few weeks ago. Discover and Explore users only capable to a maximum download speed of 1Mbps. Extreme users 2Mbps and up.

Unless, Digi has expanded their service to allow Discover/Explore users to 3.6Mbps maximum then its a different story. That will put Digi on the same competitive advantage with Celcom and Maxis. Celcom and Maxis allow their users up to 3.6Mbps also... but that depends on the time of the day and location.

So until Digi representatives here explain.. the 3.6Mbps theoretical speed can mean anything: Maximum speed capable by the USB modem or maximum download speed allowed on the internet plan (meaning no longer capped at 1Mbps).

OR maybe Digi is trying to justify and explain to curious users who ask why is their USB modem showing the connected speed in Windows XP, Vista, etc 3.6Mbps. This is link speed and is similar to connecting to LAN ethernet network where it will report 10/100/1000Mbps but ultimate the speed depends on the downlink from Digi. Basically going back to our internet subscription plan.

So these are the current situation.

i got another questions on the capping calculations:

Discover - RM58 - capped 3GB
Explore - RM108 - capped 10GB

for both, if i use more, it'll be RM0.05/10MB .. .but capped at RM138.

so, my question is: Does this capped amount at RM138 inclusive of the monthly fee (RM58/108)?

about billing, just checked with the ocs.
i'm on discover with modem rental

My bill:

[attachmentid=1148012]

I Paid RM100 during registration.
Activation Date: 14/7/2009
Question:
-is the RM79.26 for july-august period or august-sept period?

- do i need to pay anything?

Current Balance (RM) as of 19-08-2009 
-78.40

What does it mean by current balance? can anyone explain to me?

I got charged rm133 for the first month... now my balance is rm 33... so must I pay this?

Why my current charges only RM34.32?? I subscribe to discover d'campus(something like that). Monthly fee shd be RM58, free modem. Anyone can count for me?? Lolz. Current balance is -65.68.

If not mistaken, I remember someone saying the routing is 'suspicious' because we're routed to East Malaysia for some reason.

guys, just wanna check..does DG has that package where if we get a 2nd sim we are entitled for a lower price just like edge? tot of getting another sim for my wife 

anyone here migrated from celcom?
im using celcom now living 12-storey above sea-level and having difficulty to connect celcom @ 3.6M or even 384k is impossible.
this is my first RM20 celcom prepaid bb going down the drain.
i have no problem when i work on ground but not on 12 floor.
any input would be much appreciated...

Is this subforum sponsored by Digi?

just got my august bill through the mail.

oddly enough, the bill on ocs includes additional page stating my bandwidth usage, but on the mailed bill, it wasnt included!!

I used up 9.84GB while on Discover package. only RM 70+ excluding rental n stamp duty.

i though they'd till max RM138???? if use above 3gb???

And the bill generated by the OCS will have the bandwidth usage, but not the mailed one. Yours the same or they missed out on mine?

Hi, about the Rm78 explore promotion, somebody told me that the usage is unlimited. That means no 10G quote apply and you will receive  700Kb speed all the time. But after 1 year, the 10G quote will be effective again. Is that true?

My customer hv signed DG Extreme package and he also exceed the usage limit and so far he still nvr face the cut down speed problem, maybe it is becoz Extreme package use different network system from explore and discover, extreme package is HSUPA network while exp/dis is using HSDPA

As long as i can still have edge speed after cap i am happy.
But from DIGI FAQ

Q17.   What is the usage limit for these broadband packages?

    *
      A17.  -  The Discover package comes with a data quota/usage limit of 3GB. Usage beyond 3GB will be charged at 15sen/10MB and will be capped at a maximum of RM138/month.
      -  The Explore package comes with a data quota/usage limit of 10GB. Usage beyond 10GB will be charged at 5sen/10MB and will be capped at a maximum of RM138/month.
      -  The Extreme package comes with a data quota/usage limit of 20GB. Usage beyond 20GB will be free although the speed will be throttled to 128kbps.

with 128Kb speed, i think we can't do anything not even google...

Look like the salesman is cheating the customer to get the deal....
So after the 10G quote, what speed will i degrade to?
128Kb? 284Kb?

For student promo, RM58 one.. if over 3gb, still need to pay for additional usage up to 138?

I really prefer capped speed rather than additional usage charges..

Does digi broadband has trial?I scare i'm not satisfied with the performance.
Any digi broadband users in Sungai Ara, Penang here how's the speed and stability?

Yes, Relau,Penang BB user here. Just sign up last week. I am very satisfied with the broadband speed and low latency!!