Yes, extreme package is extremely fast...

Yes, i start to see more issue with my Digi BB nowadays, like inconsistent speed between HSDPA & Edge which i can see it directly from the light of my modem...

Digi... it's time to show you're smarter now...

I don't think my case happened due to inactive session... the speed was dropped to Edge for a few hours while i was surfing the net...

Yes... i think this is to avoid a huge bill at the end of the month... to me, RM138 is way too far from RM58 for discover package... it should be max RM88 for discover package.

yes, the inconsistency only happen at certain time... and everything will back to normal after certain time...

I think Digi should do something before the situation become worse...

I think Digi personnel should say something over this slowness issue instead of let the users do all the speculation...

But, long time i don't see any reply from Digi personnel already...

any promotion on the package? e.g RM78 for Explore Package for 1st year?

thanks for all your comment....

I'm a very budget minded ppl and i learnt all of these before i subscribed to my Digi BB... i'm just suggesting to Digi that it should allow customer to choose their limit, instead of the default RM138... like postpaid service, i can have my limit at RM100, RM200 or RM1000...

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Added on July 29, 2009, 10:10 amMay I know the original objective for Digi to sponsor this forum? I think we need to make this clear so that ppl wouldn't mis-use the forum. Normally, ppl tend to get mad when they're frustrated with their broadband and will just complaint till up side down, probably, they expect someone to answer the complaint... if nothing happen after many times of complaint, then ppl will say anything that they can think of...

So, if the objective is clear than we can just simply route the person to correct channel, rather than keep on doing something unproductive... wondering if somebody else also have similar issue...

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Added on July 29, 2009, 10:12 am
btw, my Jul bill is still not ready... and my bill date used to be 12 of every month... it's over 12 working days already.

This post has been edited by ks98: Jul 29 2009, 10:15 AM

my answer as follow:
1. Somebody tested wireless broadband on a high-rise building and manage to get a good signal... but, the best thing is to test with your hand phone at your location. This is the best answer that nobody can beat it...

2. Any type of HSDPA modem should work... actually, Digi is giving free modem now. Yes, i'm using my Sierra 885 with a 3.5G wireless router now (CNet 635M). So far, no problem with this combination.... by the way, somebody found Aztech also launch a new 3G wireless router which is just RM199...

I'm near Queensbay Mall, PG now... the speed is perfect...

So, it's RM88 for the first year right? After that, it'll be RM108 with no extra charges when exceeding the limit right?

Can I convert my current account to this?

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Added on July 31, 2009, 8:32 amI'm using CNet... from both technical spec and price point of view, I think Aztech HW550-3G beats CNet (provided you can get RM199). From the physical look and mobility point of view, i love CNet than Aztech. It's very compact, no external power adapter/antenna... can carry to everywhere easily... but, the price is quite expensive with 802.11g only (RM280 from Garage sale at this moment)... Btw, my CNet come with 2 years warranty...

This post has been edited by ks98: Jul 31 2009, 08:42 AM

For current PC fair promotion, if i'm using discover package now, then can I upgrade to this new explore package?

From Digi web site, it mentioned that this is only for new explore package... so, is upgrading from discover package considered as new explore package subscription?

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Added on July 31, 2009, 2:24 pmi think Digi BB probably need to revise the limit for Discover package to 5GB in order to make it much more competitive....

Just found out that P1 has launched it's WIGGY 69 plan with 5GB @ 800kbps... Byte by byte comparison, WIGGY 69 is more attractive and I foresee P1 will use this point to promote WIGGY 69 against Digi discover package...

However, i dun know if we really can achieve the 800kbps as claimed by P1 and i hate the so called 12 month & 24 month contracts... furthermore, it needs additional 12 month contract just for a RM299 WIGGY modem, which is ridiculous and truly unjustifiable... This is what i asked a P1 promoter when he approached me... "In current broadband market, do you think RM299 is justifiable with a 24 months contract? Furthermore, your WIGGY only come with 1 year warranty, it makes no sense... And, if i don't like P1, what should I do with my WIGGY?"

If Digi can increase to 5GB, I'm sure NO WAY for P1 to beat Digi BB in another 5 years... or even 10 years!!! P1, another BB company which disappointed me...

Digi BB is still the best that i can see at the market...

This post has been edited by ks98: Jul 31 2009, 02:24 PM

Welcome aboard!!!

from the t & c in Digi website, this promotion is only for new explore package subscriber only...

This post has been edited by ks98: Jul 31 2009, 04:19 PM

Currently, there is no centralized location for you to check your latest usage, despite of the Digi webiste faq said that you can monitor your usage via their OCS (i think Digi should remove that faq).

At this point of time, only you can track your usage manually... i have highlighted this to Digi and they are working on this now...

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Added on August 3, 2009, 9:25 amBtw, the "unbilled transaction" in OCS is not accurate and should not use this to track your usage...

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Added on
Looks like a lot of incorrect or unclear information have been passed to customer during the PC fair... i think digi should provide a full list of faq to sale personnels or promoters in order not to mislead the customer... And this is part of a proactive measure to preserve the good reputation of Digi broadband...

I started to see some complaints over Digi BB which to me are not valid ()... I'm one of Digi BB customer and constantly follow up Digi BB package and promotion (even finish reading the FUP t&c last time)... a lot of questions/concerns posted recently (especially after the PC fair) should be clearly explained during the sign-up... this will slowly spoil the image of Digi...

This post has been edited by ks98: Aug 3 2009, 09:41 AM

good to see that Digi BB family become bigger and bigger now...

I'm near Queensbay Mall PG now... can't get HSDPA signal but only Edge... Don't know what is happening, no time to call Digi now... Anybody near this area also have the same issue?

This post has been edited by ks98: Aug 4 2009, 01:21 PM

Hi, here is a good start for you to see if your area is covered by the "Turtle without shell"
http://www.digi.com.my/broadband/coverage.html

Google for user review on this router and looks like it's not a good choice due to the speed will slow down when downloading concurrently (more than 1 user). This defeat the purpose of having a router.

Ya... yesterday the speed at my area was bad too (near Bayan Baru PG).

This post has been edited by ks98: Aug 5 2009, 08:52 AM

if your billing address is not covered by Digi 3G, then they should not allow you to register... so, pls check your location if it's covered by Digi BB, http://www.digi.com.my/broadband/coverage.html

If yes, then you can ask for a refund of the advance payment (but don't expect for a full refund due to stamp duty and pro-rated use).

faq from Digi webpage:
Q31. What if I am not able to use the broadband service in my home? Can I terminate the broadband service?

A31. If the broadband service is not available at the billing address provided by the subscriber during registration, and the billing address is within the broadband coverage area, a customer can return the modem at any DiGi Centre within 7 days from the date of registration provided the modem and its packaging are in good condition. DiGi will fully refund the advance payment taking into account the stamp duty and pro-rated use of the service. The refund of advance payment will be sent to the billing address via cheque within 12 weeks from the service discontinuation date. No other charges will be imposed to the subscriber.

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Added on August 5, 2009, 1:35 pmyes, i agree on this... no matter how or when, the speed should be at least 700kbps/200kbps at 70% of the time (as what is claimed by Digi) before it's throttled.

But, one question across my mind just now... how to measure this 70%?

This post has been edited by ks98: Aug 5 2009, 01:35 PM