I sent some feedback to Digi (see post #1601) and surprisingly, i got a reply from Digi broadband head... i don't know if they really will do anything, let's wait n see... but, this is really a surprise to me as i've never received a reply from ISP when i sent customer feedback to them... So far, i'm very satisfied with Digi BB in terms of quality, customer service, speed and most importantly the stability... so far, i don't face any disconnection issue with Digi BB...

The reply as follow:
Thanks for your support & valuable feedbacks on DiGi Broadband.

You have some very valid and good points for us to consider. We will work on it immediately and hope to break some good news to you very soon.

Besides the billing issue, I hope you have good experience in other aspects like quality, speed & stability etc etc with our service.

Looking forward more feedbacks and continue support from you and family/friends.

Thanks
Sincerely,
KJ Loh
Broadband, Head



This post has been edited by ks98: Jun 15 2009, 09:33 AM

i have been Digi customer for many years... so far, never been disappointed by Digi yet

Maxis and Celcom are out of my option list... for Maxis, i got the bill more than their service... for celcom, the only place to fix your issue is Celcom service centre (wasted my time only!)

but, that is few years back... probably, they have improved their service and product quality now... that's why it's very important to have an open competition environment...

agree, if can increase Discover package from 3GB to 5GB, then it'll be the best package in the market...

Last time during the road show, the same package was offered... if you're a heavy user then this is a good plan to go and at the same time, you can get a free HP Mini...

I think the Mini model is 2150 (with built-in 3G modem)... but, need to confirm it with HP...

From what i know, there is no upfront payment coz the offer is thru credit card easy payment plan (or monthly installment via credit card)...

Upon approved, the bank will hold RM138 *24 = RM3312 from your credit card limit and bill you in monthly basis...

I was told there is no auto-billing rebate for this package...

Digi only give you a free 3G modem when u subscribe to Explorer package... no network modem...

You can still share the internet via internet sharing or other method but that's not so convenient... probably you can buy a 3.5G wireless router...

Personally, i use CNet CWR635M 3.5G Wireless Router which bought from Mika at RM299... http://forum.lowyat.net/topic/316492 (Hi Mika, i'm promoting your router now )...

So far, the router works perfectly well with my 3G modem... the router has other bonus features for you to explore as well, e.g FTP/Printer/Samba servers...

you'll be capped at 128kbps after 20GB... but, you still can use it just that the speed is slow...

hopefully, this explain your question...

agreed... Digi is definitely a smart choice if your area is under the 3G coverage...

me too... no regret to switch to Digi despite of the monthly quota...

as far as i know... you will need to have a 3G wireless router in order to have wifi...

currently, digi postpaid is only with edge... in order to enjoy Digi HSPA, you need to subscribe Digi BB... i think digi will come out a postpaid bb package...

From my experience on Digi BB, except for unfixed monthly bill (coz digi will automatically charge u after the monthly quota)... everything is perfect to me...

If you're going to say very long with digi bb, then can consider the package with free modem... otherwise, pls get your own modem (w rebate for 12 months for this and how much of the rebate is depended on what package u're going to subscribe...)... with your own modem, you're basically contract-free...

I do admit that digi bb provide a good dl and up with a stable connection... but the downside as what others had said, you're easily exceeded the monthly quota which end-up you have to pay more than what u re expected... if you're not a budget minded person, then no worry for this... for discover & explore package, the max monthly charge is RM138 (which mean digi still allow u to enjoy the so called LAS (likely average speed) even you have finished your monthly quota, just that you need to pay for it) Once, over RM138, u will be capped at 128kbps... (as other wireless ISP)

To me, except for unknown bill amount every month, everything is good... unless you track your usage diligently (as current digi OCS also can't even tell u the balance of your quota)... from this forum, looks like quite many ppl don't care about this... ppl are more towards speed and service quality nowadays...

then, unfixed billing is not an issue to you anymore...

yes... extreme package comes with a free modem... but, if you decided not to take the modem, then u will entitle RM20 x 12 months of modem rebate... hopefully, this is clear enough otherwise, here is the detail http://www.digi.com.my/broadband/packages_byo.html

you can just take your linksys WAG200G to test the connection speed when u're subscribing to it...

The answer is no... if it's < 7days, then probably can but since it's over 2 weeks...

Per my understanding, answer for:

Q1: I believe this is depend on your modem (My Sierra 885, so far so good!)
Q2: If i remember correctly, DIR451 only supports up to 3.6Mbps which is too slow for extreme package... I think Linksys also got 3G router. So far, i've only tried T-mobile web n walk and CNet CWR635M (using it now)... according to specifications, the former supports up 7.2Mbps (dl) but only 384kbps for ul... the latter is only 3.6Mbps (dl) and 384kbps (ul)... but, i never tried web n walk up to 7.2Mbps coz no money for extreme package
Q3: So far (1 month only), i don't face any disconnection with my digi bb...

On the router side, only T-mobile web n walk is modem+router... the rest in your list are only a 3.5G wireless router, which mean u need to buy your own modem and you'll need to ensure your modem is compatible with the router, otherwise it wouldn't work... Comparing Dlink DIR451 and CNet 635M, 635M supports a wider range of modem than DIR451.

Also, if you have no budget issue, then probably you can get other a modem + router in the market as this product will easily cost you >RM500

free modem is not considered a promotion... unless, it's free for Discover package, then it's something different. Otherwise, you can get a free modem from any Digi specialized store upon subscribing to Explore and Extreme package...

To add on answer #3, if you subscribe to Buy-Your-Own-Modem package, it's only one month advance payments of your package... e.g RM58 for discover package...

Yes, 2nd floor should be ok... at least it's lower than me... I have no problem to get HSDPA signal at all...

I was asked by digi to bring my modem to their centre to confirm if my modem really good for digi bb due to speed issue... finally, it's due to my modem problem... after changed the modem, everything just fly...

But, i do agree that it's kind of wasting our time... but once they confirmed it's the modem issue at their centre, then it's much much easier to get a replacement of new modem.

another thing, if possible, try to do this within 7 days...

This post has been edited by ks98: Jun 29 2009, 09:36 AM

i think the plan recommender in Digi website would be able to help you to decide which plan meets your needs. The RM48 is only for the first 12 months coz the modem rebate is only applicable for first 12 months only...

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Added on July 4, 2009, 9:54 pmfor the first time, i got this speed with my digi bb... notice the high latency... my modem can't get a HSDPA signal... only edge...



This post has been edited by ks98: Jul 4 2009, 09:55 PM

The speed is back to normal now... i guess there're network congestion on last Sat at my place but called Digi BB customer service and he said his system didn't show any issue at my area...

the speed back to normal on 1am last Sat... coz i trouble-shot until 1am... (from about 9pm)

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Added on July 6, 2009, 9:18 pmI tried T-Mobile Web 'n' Walk Box II before and it's quite a good product... If i remember correctly, it supports up to 7.2Mbps (dl) but not sure the ul speed... configuration is quite easy but quite hard to get a new firmware if you found any issue.

I didn't use it at this moment as i need mobility... that's why prefer to get a separate modem.

This post has been edited by ks98: Jul 6 2009, 09:18 PM

in summary, whatever you have used are counted in the monthly quota...