Sep 28 2009, 08:19 AM
QUOTE(gsJackMin @ Sep 28 2009, 01:11 AM)
this is wat im getting from the DiGi Xtreme Package RM188 : Broadband Done Right!!
p/s : nicolas i really envy u man!
Hi,p/s : nicolas i really envy u man!
After read thru all your posting, looks like Digi BB is not suitable for you and to me, this issue could be area specific (this is my guessing only). The best way is to ask Nicholas to do a speed test at your area
or may be you can do a speedtest at different area (the mobility is always easier!)I have no money for extreme package, however, i can get consistent 1Mbps most of the time (again, not 100% of the time since LAS is only meant 70% of the time).
If you're an online gamer and heavy downloader, then probably streamyx could be better (since it's still unlimited
)Btw, LAS for extreme is 2Mbps... so, if you can get 2Mbps for most of the time, then Digi has already done his job right... on the other hand, if you're consistently getting <2Mbps, then better file a complaint... something need to be rectified.
Added on September 28, 2009, 8:31 am
QUOTE(siewbun @ Sep 27 2009, 09:39 PM)
I wonder anyone has experience the same situation like mine.
I was using DGBB for a month and a half and was all fine.
I live in Jln Ipoh, near Dynasty hotel area.
My area is a non official 3G coverage area, but I've been receiving 3G signal from spillage of other 3G area i guess.
The signal wasn't strong, was around 17% to 24%, but it was good enough for me to get a stable connection.
And that was until 3 days go.
I came back from work and suddenly discovered there wasn't anymore 3G signal, only down to EDGE.
I called the DGBB customer support to relate my case to them.
They said my area is not a 3G coverage area and there's nothing he can do about it.
I told him to check my bandwidth usage as that would be a proof that I've been getting the 3G signal usage all these while.
Also I told them, I manually search for the network with my modem and my phone, DG3G did show up, but my modem failed to register to the DG3G network.
His reply was that he can't check my bandwidth and there's nothing he can do. He refused to open a case for me on the basis that my area is not in the official coverage area..
I'm so bloody pissed off rite now coz after a month of happy usage and recommending DGBB to ppl, this is what I got back in return.
Yes, your area must be covered officially then only Digi has the obligation to fix it for you. Otherwise, it's completely up to Digi if they would like to help you on this. I was using DGBB for a month and a half and was all fine.
I live in Jln Ipoh, near Dynasty hotel area.
My area is a non official 3G coverage area, but I've been receiving 3G signal from spillage of other 3G area i guess.
The signal wasn't strong, was around 17% to 24%, but it was good enough for me to get a stable connection.
And that was until 3 days go.
I came back from work and suddenly discovered there wasn't anymore 3G signal, only down to EDGE.
I called the DGBB customer support to relate my case to them.
They said my area is not a 3G coverage area and there's nothing he can do about it.
I told him to check my bandwidth usage as that would be a proof that I've been getting the 3G signal usage all these while.
Also I told them, I manually search for the network with my modem and my phone, DG3G did show up, but my modem failed to register to the DG3G network.
His reply was that he can't check my bandwidth and there's nothing he can do. He refused to open a case for me on the basis that my area is not in the official coverage area..
I'm so bloody pissed off rite now coz after a month of happy usage and recommending DGBB to ppl, this is what I got back in return.
On the bandwidth usage, I was told by Digi CS that currently there is no way for you to know your latest usage status. You will only get your usage when the bill is out (this is too late to me)... I have feedback to Digi then this feature is very important and the answer i got is the solution will be ready by end of the year (again, this is too long for me as Digi need to do a lot of testing first before rolling it out)... i think digi should engage some beta user in order to shorten the time.
This post has been edited by ks98: Sep 28 2009, 08:31 AM
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