i totally have to agree with u on that. I own all 3 telco.

Maxis
3G service horrible not stable
Coverage way better than DIGI
Customer Support Better than Celcom
HYC plan RULES cheapest among all 3 telco


Celcom
3G Rules
Coverage Rules
Customer support HORRIBLE

Digi
Customer support Rules
Service Rules
Coverage Average
No 3G support yet only EDGE

This ppl knows the meaning of Customer first.

i totally seconded ur view...

lucky calling to 1111 was free. Or else i get pissed off.

i have a non phone pda so i would like to pair it with my Nokia E71. Previously it was paired with nokia 6680.
Da stupid CS said sorry they already deleted this information from database. Please go to the nearest celcom service centre.

The last time i set my 6680 paired with pda also call celcom.

1st call ) Call they ask me some dumb questions then need pass to technical support then no one pick up they said will call me NO ONE CALL

2nd call ) Wait too long suddenly call ended

3rd call ) Listen to music for half an hour on loud speaker bloody crappy advertisement then FINALLY their support answer

4th call ) Fail to fix it

5th call ) Fed up search the phone setting fixed it myself.


For digi they never disappointed not even once. If they dunno they will pass to someone that 100% can answer my question and the answers are satisfying not like celcom the answer are pissing off.

i dont think they will revise their postpaid plan for the time being.. in the future mabye la, because they currently enjoying the 'successful' of their postpaid plan..

i dont know that to paired a mobile phones can contact celcom, i thought we can only call celcom to ask something related to celcom product/services only?

but usually for technical problem i'll go direct to their branches

This post has been edited by epool86: Jun 2 2009, 03:12 PM

the celcom 1111 cs sux, but if you're a celcom premier customer call 1881, they will solve your problem on the spot and fast..

How to become Celcom Premier user?

thru invitation only....

http://forum.lowyat.net/index.php?act=Atta...=post&id=846145

i'm currently using maxis and i was thinking to change to celcom prepaid. is it a wise decision? me and my gf considering to change to celcom but i would like to know

- does celcom has the free calls between supplementary line like maxis?
- i for once subscribed for celcom few years back but i was charged a lot of hidden fees for termination. do i get charged for termination of the line?
- maxis is full of bullshit when they are requiring customer to pay a deposit of rm300 for roaming. do celcom requires any deposit to register for roaming?

i hope i could get some feedbacks here. thx

- celcom have free calls and video call 40 hours per month for each lines.
- celcom also have free sms and mms (2000 sms/mms) per month for each lines

note: if im not mistaken, maxis only 20hours free call rite? or 15hours something.. not really sure.. but digi free call is unlimited.

- there is no hidden charge or what ever charge to terminate the line.. unless you subscribing any package come with contract (such as free handphones, etc)

- about deposit for roaming, not sure.

hey, everyone 'in process' to switched to celcom now.. read this blog
http://hemanthjayaraman.blogspot.com/2009/...le-thieves.html

This post has been edited by epool86: Jun 4 2009, 09:30 AM

there's a small deposit required for idd call, that amount will add up to your account limitation. forget how much thou, unless you are a long timed customer with a very good payment background, they will consider no charge...


@epool86

what is your credit limit for your celcom pospaid line..?

http://hemanthjayaraman.blogspot.com/2009/...le-thieves.html

too much complain about maxis / hotlink lately!

i can be considered in low level user group.. my postpaid bill around rm150 per month only.. my credit limit is rm400.

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Added on June 4, 2009, 2:58 pmactually i found many more blogs complaining about maxis service quality lately.. even the magazine/newspaper reporters@author, politicians, etc also complaint about maxis performance. for example, who didnt know this Mr Kugan, he is very well known in telecomunication world.. last month he also said maxis sucks lol.. read this http://www.malaysianwireless.com/2009/05/maxis-sucks.html

by the way, we are out of topic.. back to celcom territory!

This post has been edited by epool86: Jun 4 2009, 03:07 PM

haha.. no reply from ur fren from jiwang lor!

then what for? I better switch to digi whether u premier or not u get solution on the spot as well.

U just calculate only the rich use premier do u think celcom can survive? They survive because all the non premier like us spend. They survive on volume

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Added on June 4, 2009, 6:21 pmof course i am using their service. I wan use my PDA with their celcom 3G access. Of course they are responsible.

This post has been edited by aspire2oo6: Jun 4 2009, 06:21 PM

The above statement fully agreed by me as well....
I had 3 telco service in malaysia.....the above statement is truly correct!!!!!
Add in some Blackberry comment as well.

yesterday celcom launch Aircash, dial *133# to sign up (if u interested lah).. they target to get 500,000 aircash users by year end

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Added on June 5, 2009, 3:29 pmreally? maybe he not online yet..



This post has been edited by epool86: Jun 5 2009, 03:29 PM

celcom no better than maxis

http://sanjiun.wordpress.com/2009/06/01/ce...-i-hate-you-so/
http://sanjiun.wordpress.com/2009/06/04/i-...om-not-helping/

lol, in every single blog condemn about celcom, we can find 10 blog condemn maxis..
anyway, i read in the blog you posted, it is celcom dealer problem.. like i said, you have to be a smart user.. thats all.

in the blog i found (that i posted before) it is clearly maxis cheating with their intelligent billing system.

This post has been edited by epool86: Jun 6 2009, 11:42 AM

the issue of using pay per use internet instead of unlimited data can happen to celcom as well...

it is actually the issue of miscommunication...

but 1 main thing we must understand, customer service for telcos & banks in Malaysia are basically suxx to the max...

guys... does celcom have auto-billing by credit cards with rebates alike of DiGi?