really? then its better lah.. coz what i want actually to reset the grace period only... i dont care about credit validity as i dont use the simcard anymore, just keep it because it my first number in my life (sentimental value lol)

---

Added on May 28, 2009, 1:29 pmreload rm3 is available with maybank mobile financial service.. i use this service before (before im using postpaid) in case of emergency need to buy topup, just send sms to gateway (free of charge) then received the credit. celcom will deduct the ammount from my maybank account automatically.. the validity for rm3 is 3 days..

rm3 is the minimum reload provided, u can also reload rm4, 5, 6, 7 and so on till rm50. the validity is the same as physical reload card.

so it very convinient. no need to find reload shop anymore.. and very usefull during emergency. but now not actively using at because im using postpaid now, just use it sometime for my UOX and my old XPAX.

This post has been edited by epool86: May 28 2009, 01:29 PM

wat i wanted is not the validity but the grace period...

so, it really reset the grace period to day 1? coOL! but i've oso called celcom cs b4 and they confirmed with me that credit transfer DONT reset grace period... must reload... i even repeated my question too...

celcom cs really lousy lar... u don believe me? u try asking them now see... hahaaa! i would say majority of them (celcom cs) don really knows about that... hai~

so how come my xpax still active without real top up for almost 8 month now!

you know, i have one fren currently working at VADS, she is one of the celcom careline. last time her company want to do the test/quiz to test their knowledge about celcom product/services and she keeps sms me asking me to help her answer the question haha.. i think i should replace her la, let me do the quiz..

this kind of staff actually make the celcom careline service reputation bad..

but celcom CS (VADS) always score 1st place in CS ranking!

previously were even worst... they don even pick up calls! now r slightly better as they answer calls after their cs are being handle by VADS...

still, they got alot to improve...

like wat epool said, they shud make the staff especially the front line to know their products more... at least the basic stuffs mar...

let epool be their celcom head of cs lar... hahaaa!

lol, me the head of cs?

by the way, this is some of the company highlight for april/may

April 14 - Telecommunications company Celcom (Malaysia) Bhd, an AIM sponsor, will be offering a 3G service where AIM fans can watch backstage goings-on during the event. AIM fans will be able to make a video-call from their 3G phones to watch the goings-on.


April 28 - Celcom is the first mobile service provider to launches Blackberry Storm in Malaysia. The Blackberry storm retail price is Rm2488 without any contract. However Celcom Blackberry users can enjoy special price at RM1699 with P148 plan (12 month contract).


May 12 – Celcom (Malaysia) Berhad celebrated another milestone when it received two awards at the 2009 Frost & Sullivan Malaysian Telecom Awards. Celcom was awarded the Mobile Service Provider of the Year and the much coveted Service Provider of the Year. Maxis loose again for the 2nd consecutive year.


May 12 - THE latest player in the telecommunication space, XOX Com Sdn Bhd has launched its 010 prepaid packages that are tailored for the Chinese youth market. As a Mobile Virtual Network Operator (MVNO), XOX doesn’t own spectrum or network ­infrastructure, and instead the company rents them from Celcom. The company is leveraging on Celcom’s extensive network to offer full, reliable and affordable suite of mobile phone services to its subscribers, said Ng Kok Meng, XOX president.


May 19 - Celcom Malaysia Bhd, the country's leading blackberry provider, targets to double the figure of Blackberry users by the middle of this year. Celcom currently had more than 50% of the market share of Blackberry users and that trend was set to increase following its move to reduce business cost through solutions it provides.


May 20 - Celcom successfully to register another 415,000 new subscribers including 183,000 new postpaid users within the first three month of 2009. This lead to the total Celcom subscribers as at 1Q 2009 to 9.2 milion users in total. The addition of 183k postpaid users is the highest addition ever in the company history.


May 21 - Celcom registered a 10% revenue growth in its first quarter 2009 to Rm1.476 billion from Rm1.346 billion previously. Its a 12th consecutive quarter or positive growth. Profit after tax and minority interest recorded a 15% growth year-on-year. Celcom maintained its leadership in mobile broadband, with subscribers surpassing the 300,000 mark, in fact the capacity will go up by another 10 gigabits per second soon.


28 May – In an effort to cater to tourists coming in to Malaysia who need broadband Internet services, Celcom unveiled their Airport Limo, which will carry the Celcom Broadband prepaid packages. 400 Airport Limo Taxis driver will act as Celcom ambassador to promote Celcom Broadband to the customers. This the first kind of the marketing/promotion strategy like this in Malaysia.


28 May - Malaysian mobile operator Celcom has launched a new pre-paid plan for its mobile phone services with the aim of increasing its current 7 million subscribers by 20 to 25 percent. The new Xpax Plan allow user to select the most 15 prefered/favourite numbers in their 15pax and enjoy as low as 12sen/min call and a half-cent sms. This 15pax can consist of Celcom number and as well as non-Celcom number too.


30 May - Celcom UOX is sponsoring the UOX Play Future Party. Catch international DJ Steve Aoki, Shitdisco, Pase Rock, Stretch Armstrong, TAG and LAPSAP tear up the dance floor like never before. Oh yea and infamous party photog, The Cobrasnake will be there too. Venue: Bukit Kiara Indoor Arena. Be the first 1000 U.O.X./Xpax members to reload RM20 at the door to get free entry and 2 drinks (soft drink/water). Or send REGUOXPLAY to 28881 to download a mobile voucher and get tickets at the exclusive price of RM58 at selected Axcess outlets.

who's going? hehe...

btw, in the market now... maxis is still having the most users in the telco market now followed by celcom and digi rite?

just asking... hehe... for some general knowledge...

me not going, busy hehe..

of course, maxis still have about 40% market share in malaysia.. followed by celcom about 32.5% market share.. the rest is digi and umobile.. but since 2008, maxis market share showing a decline quarter after quarter, escp after MNP.

This post has been edited by epool86: May 30 2009, 08:50 PM

Hmmm, but my friend who works at Celcom said ever since MNP Celcom has been showing a steady decline. Most of them ported to Maxis.

of course, celcom also showing some decline, but not as much as maxis decline.. and celcom is net addition (the number of port out is less than number of port in to celcom, while at maxis the situation is otherwise ) just see the following comparison (but this is comparison between digi and celcom, not maxis.. because maxis is private company, they never reveal how much is their losses haha)

Celcom vs DiGi Q1 2009

Last week, Celcom announced its first quarter performance to the local media. Not surprisingly, the company posted its 12th consecutive quarterly growth.

Overall, Celcom appears to have the edge over rivals DiGi and is positioning itself as a Strong Number 2 player.

First quarter results also has a few "highlights":
1. A record 183,000 new postpaid net adds.
2. Mobile broadband subscribers exceeded 300,000 mark.

Ok. Let's look at how these two have performed.

REVENUE
Celcom: RM1.47 billion, up 0.3 per cent QoQ, up 9.7 per cent YoY.
DiGi: RM1.22 billion, down 1.1 per cent QoQ, up 4 per cent YoY.


SUBSCRIBER BASE
Celcom: 9.17 million, up 4.7 per cent (415,000) QoQ. Postpaid user rose 10.4 per cent to 1.94 million, while Prepaid user rose 3.3 per cent to 7.22 million.

DiGi: 7.15 million, up by 1.3 per cent (93,000) QoQ. Postpaid user rose 6 per cent to 1.16 million, while Prepaid user rose 0.5 per cent to 5.99 million.


ARPU (Average revenue per user)
Celcom: Postpaid ARPU at RM101, down from RM104 in fourth quarter. Prepaid ARPU at RM41, down by 8.7 per cent from RM45 in Q4 last year. Blended ARPU down by 5.4 per cent QoQ to RM54.

DiGi: Postpaid ARPU fell by 4.5 per cent to RM84 (from RM88 in fourth quarter 2008), Prepaid ARPU fell by 3.8 per cent to RM50 (RM52 in Q409) and Blended ARPU dropped by 3.4 per cent to RM56 (from RM58)


EBITDA/ EBITDA Margin
Celcom: RM664 million, flat growth. Ebitda margin fell to 45 per cent, from 45.1 per cent in fourth quarter 2008.

DiGi: RM544 million, grew by 1.4 per cent. Ebitda margin expanded to 44.6 per cent from 43.5 per cent.


NET PROFIT
Celcom: rose by 6.3 per cent QoQ to RM357 million.
DiGi: fell by 2.3 per cent QoQ to RM275 million.


Main concerns moving forward:

According to industry sources, about 15-30 per cent of DiGi's prepaid customer base are foreign workers. If it is true, this could impact DiGi's earnings for the remaining quarters as the slowing economy would translate into less jobs for these foreign workers. (less jobs= less phone calls made; less activities = more foreign workers to be sent home)

As for Celcom, key question now is, how it plans to attack the Central division. It reintroduced a new Xpax few weeks ago.

celcom manage to get 183k postpaid subscribers net addition within just 3 month.. for your info, this is the highest net addition for pospaid ever in company history in any quarter. the only thing celcom need to focus is in the red highlight..

This post has been edited by epool86: May 30 2009, 09:07 PM

Is it true there's a celcom broadband plan RM50 for students and civil servants that comes with free modem?

Yes. I heard about the D50 plan. Subscription before May 2009 entitles one to enjoy the 3.5G speed (HSDPA) at RM50. After which one gets to enjoy RM50 for the 3G speed. I got this information when I went to subscribe the plan a few days back.

---

Added on May 31, 2009, 8:31 am

This is recorded when DiGi still doesn't provide the 3G services mobile. When DiGi kicks out the 3G service, I am sure more people will be flocking in.. (fingers crossed)

This post has been edited by liewdaniel: May 31 2009, 08:31 AM

yes, 3G service is one of the factors.. but i dont think it will give major impact. the other factor/reason is mainly because of their coverage. (my personal opinion)

actually, we see this trend since late 2007 and 2008 when suddenly Celcom showing a lot of improvement, and also for the first time they won lot of awards such as telco of the year, etc, etc.. they also launch new attractive product such as Celcom Exec Plan, UOX, SOX, etc.. if i re-highlight last year performance

Q4 2008
DiGi: +294k (or +4 per cent) in fourth quarter
Celcom: +507k (or +6 per cent) in fourth quarter

Q1 + Q2 + Q3 +Q4 2008
DiGi: +653k (+ 10 per cent) in 2008.
Celcom: +1.56 million (+22 per cent) in 2008

Q1 2009
DiGi: +93k (or +1.3 per cent) in first quater
Celcom: +415k (or 4.7 per cent) in first quarter

by assuming digi launching 3g service in 2nd half of this year.. they need to do a very hard work to re-capture their market share. because they had left far behind by Celcom.

like they author said, foreign worker contribute huge portion of company profit and this year they will have a lot of problem. while celcom already deliver their 12th consequtive quarter of revenue and profit growth, digi net profit showing a decline somehow (since last year, and continue to decline this year).

and also, they need to spend a lot of capex for their new 3g service. celcom meanwhile already own the biggest and most extensive gsm and 3g infrastructure in malaysia.

so, it is very challenging year for digi this year. but dont worry, im sure digi can make it..

anyone can confirm about the free modem being given?

and i ask the celcom staff few weeks ago, she didnt told me about the subscription before may things!!
(or is it because of already may? , before may=april?)

what she told me, user (students) enjoy 384kbps speed in rm50/month, instead of rm68. and the validity is 3 years.
is there anything more i should know about it, coz now thinking of subscribing it..
more important is the free modem, is it true? anyone knows? epool, do you?

i just bought X Pax 3G broadband yesterday, but until now the number stil not yet activate *sigh*
i call the customer service & they said have to wait around 3 or 7 days to activate, geez....i do not know celcom really SUX!!!!! for activation takes ages to wait....maxis & digi few hours can use already, like this better i stay with maxis

tat's de saddest part of celcom... it's customer service sux big time... hai~

Same with me
I did not reload for 1 month the screen show expired date 1/5/2009
But i still able to call out.
Celcom bodo?

i think i shd throw away my new xpax number, geez until now still not active yet
bought it on sunday, already 2 days still cannot use, what the hel* celcom

I have to say Celcom is doing very well nowadays. Their network quality is the best among the 3 telcos. I am using maxis now, and I have to say I notice the degradation of their network quality of late. Frequent drop calls, billing errors (getting a bit frustrating when you want to add in family lines), poor coverage.

I am just waiting for celcom to come out with a family plan similar to maxis "sharing credit" basis. If they launch that, I will port to Celcom , together with all the supplementary lines.