celcom make profit a lot..yesterday i gave them run for their money...

call customer service....asked about my last bill details...questioned them about my international roaming charges...

finally they admit, they overcharged !! the charge me rm8/min for call from germany to malaysia... whereas, it should be only rm4/min..... wtf... not wonder they gain so much profit..... lucky i have the effort to check and ask them....if no, they'll be making free money....

the customer service officer apologize & said they will rebate back the amount my bill been overcharged in next bill...

since when celcom announce 40 hours limit ??

i'm initially celcom CEP plus my supp. line celcom 3+1...

they never said/inform anything to me about the limit.....

they can just change the plan just like that whenever they like aaa without customer consent ???

the issue of using pay per use internet instead of unlimited data can happen to celcom as well...

it is actually the issue of miscommunication...

but 1 main thing we must understand, customer service for telcos & banks in Malaysia are basically suxx to the max...

celcom must compensate la...loss of business opportunity la during the downtime.....