Mine not working well. Even when i call customer service no, it's said busy. Are kidding me? Customer service busy??

Yeah of course la. Since everyone have the same problem, most people would go and call the customer services for query. Else, it won't be busy like this.

Customer service number should not be busy.

just stop calling 1111, they can't resolve current network problem.. if all celcom user keep calling 1111 then the problem getting worst lah

They suppose to have backup server or standby server for peak time. What i know is, most of their server using blade. Blade cannot support high load as well.

So you think it's unlimited customer services? that's absurd.

OK my line has been down for the past 15 minutes.

What gives?

I cannot call any number. Got "Error in Network Connection". Celcom need to upgrade their network.

Postpaid can call now but not prepaid. Prepaid still cannot call but not all prepaid user.

celcom must compensate la...loss of business opportunity la during the downtime.....

I guess they will if not all the ground they gain for the past 3 years will be eroded

cannot call out...but showing me full bar of signal....damn celcom!!

i think so, but not now.. maybe after their network 100% stable and back to normal, only then they will give rebates or whatsoever.. currently they utilise all the rest nodes to work at maximum capacity as a temporary solution, after two of the nodes failure.

that is why some of user still experience network problem.. well, this is a good lesson not only to Celcom, but to all operator.. sometime unexpected thing still can happen, maybe they only expect call volume up to 3 folds, but unfortunately the call volume increase 5 folds (more than expected)..

learn and learn and learn again celcom..

For the most of tonight, I'm not registering any signal on my Celcom.

Sigh.

where is your location? basically for today i can make call/sms as usual, although sometime network busy, but overall i can use all the service (both on my prepaid and postpaid line) as usual (except calling to 1111)..

This post has been edited by epool86: Sep 25 2009, 10:24 PM

what is blade?

blade is server...

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Added on September 26, 2009, 12:22 amline ok?
mine no problem at all.. only on raya1 hard to make calls n sms.... after that no problem...
lucky me!

This post has been edited by adie82: Sep 26 2009, 12:22 AM

hello,
anyone got this?
that is from my gf's online customer services account, i shocked to see that her credit balance is RM200.00, but when i ask her to check the credit via *124#, it shown RM0.00 (as it should be) and she able to sms'es me....
what is that actually? a reward from celcom due their services breakdown?




This post has been edited by xortz: Sep 26 2009, 01:06 AM

strange thing is just now i tried to call a friend in celcom it can get through while i call the other sitting just beside cannot get through.... the 1 can get through said yesterday no problem on his line also lol

recently celcom line alot problem since my father using postpaid and i using prepaid sometime cannot call out...and call customers service busy after i call again ring long time only pick up...