i can do and did data recovery for these drives with this problem. interested?

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Added on December 17, 2009, 1:49 pmif u wan more info on data recovery, pm/msn/email me ya.

This post has been edited by fisherman10: Dec 17 2009, 01:49 PM

once it is bricked, how can u update the fw?

follow the tutorial posted. or buy the modded cable from member who got it fixed....

Guys, can I RMA my Seagate HDD without the receipt? I lost the receipt of the shop that I bought from. It's at PC Depot KB. The shop won't accept it without the receipt. So can I directly send to Seagate?

This post has been edited by FaezFarhan: Dec 19 2009, 05:22 PM

just sent it directly to distro o seagate.

Can I get the files inside? Or all gone already?

dat depends.......
maybe dey will fix the problem....o will replace wit another unit.

How long does it take usually for RMA? Where is seagate's office in KL?

last time I did an RMA, it took 2 weeks

send it directly to the collection center in Summit USJ

http://forum.lowyat.net/index.php?showtopic=308954

for WD, there is pickup service for 7.50usd for drive more than 6 months

http://forum.lowyat.net/topic/1001911

urgh.. my 500gb just died yesterday.. i knew about the problem but i thought only occur for seagate 1tb hdd.. next time need to read the articles thoroughly..
btw, just finished submit case to seagate.. hope i can get my data back

with so many seagate drive bricked and sent for data recovery worldwide, no wonder there is a constant supply of personal photos/vids online....

This post has been edited by H2D: Dec 21 2009, 08:17 PM

will send my NEWLY bought sickgate ext hdd to rma this week
sigh.. i tot i can start to backup all my files after i purchased my ext.. who know after checking the drive with hd tune, suddenly the hdd start clicking after passing 1tb
this is the 3rd and last sickgate from me
2nd one failed within 1 week after getting back from the rma


This post has been edited by N33d: Dec 28 2009, 05:17 AM

once yr rma hdd sent back to u
do u mine to give it "foc" to me

my hdd got thsi problem and i just left in the computer
so u can get the data back from seagate without
no charge if u mention sd15 fw problem but how?
any guide?

i think d guide is in this forum...
i hvn't sent in any disc so can't help u.....

@pal33x
replied u through pm already
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anyone else need data recovery for this problem, pm me, very much cheaper than professional data recovery services and of course, dont need to worry about seagate stuffs laughing abt your private data, kicking ur hdd around, realeasing everything unto the Internet. rmb edison chen?

i just got my hdd back from seagate.. UPS pick up my HDD at my home at 28 December 5pm++, arrived at singapore on 30 December, back at my home on 4 january.. didn't lost any data

thanks for mxploit for the simple guide


Here's a few additional guide :
1) Register & submit ticket at https://partnerreg.seagate.com/pppm/csoregistration.jsp?source=casemgmt&languageselect=en-US
2) AFTER submit, check again the ticket , and update your case by selecting "Yes - Escalate Case to Seagate Support" from the Escalate Case dropdown. (you will receive an email about this)
3) You'll receive an email from customer support to confirm about you harddisk condition. In my case, they asked me this question :

4) After you reply to them, they will email you the Disclaimer on how the process will be done. You need to reply them with your Full Name, complete shipping address with city, state and postal code and contact numbers with country code. This is for FREE Pick Up and return purpose.
5) Within few hours or maybe days you'll get an email from UPS with a few documents attached. You only need to print the UPS Return Label
6) Call UPS Malaysia toll free no. 1800-1800-88 to request a pick up, give them the tracking number stated on your UPS Return Label. They'll give you a date and time to pick up or you can choose which day that you prefer.
7) Ensure that the hard drive is packed in an ESD bag or any anti-static plastic. Then, securely packed it inside a small packaging box and ensure that the drive it is not moving. To have a sponge in between the hard drive would be superb.
8) Wait UPS for pick up and pray that your harddisk arrived safely..

Send your HDD to seagate if you have precious/important data..
Send to RMA if you doesn't care about your data and get a new hdd

This post has been edited by andy0212: Jan 4 2010, 03:00 PM

Can we put andy's guide at this post Page 1?

added here: http://forum.lowyat.net/index.php?showtopi...post&p=22964179

got my rma ext hdd last few days (quite speedy service. The only thing i like bout seagate so far. From the time i sent till i received only took 8-9days)

different package and firmware compared to the hdd that i hav sent to rma
so far everything work perfectly