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> WTA - WD RMA, wan to learn

seanlimys
post Apr 17 2009, 06:53 PM, updated 17y ago

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base on wd website regarding the rma, each drive nid to be paid USD7.50 if its more den 6months after purchase date, right? without going to the local distro to rma, how can i send this directly to wd from being charged?
apis
post Apr 17 2009, 07:10 PM

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If u have an insider then i think u wouldn't need to pay for it.
SUSnordingh
post Apr 18 2009, 06:07 AM

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QUOTE(seanlimys @ Apr 17 2009, 06:53 PM)
base on wd website regarding the rma, each drive nid to be paid USD7.50 if its more den 6months after purchase date, right? without going to the local distro to rma, how can i send this directly to wd from being charged?
*
Can sent by yourself bro but need to follow this:

WHERE TO SEND IN YOUR DEFECTIVE PRODUCTS FOR YOUR RMA

Important:

* Our warehouses do not accept walk-ins. In order to get your product replaced, you must send it in by postal mail.
* Please do not ship a defective hard drive to us without a valid Western Digital RMA number. If you do, our warehouse will return the drive to you.
* Make sure the RMA number is clearly marked on the outside of the box and ship our drive using a traceable carrier (someone who will track your package).

Customers in Asia
Flextronics Manufacturing (Singapore) Pte Ltd
o/b Western Digital Corporation
Blk 750B Chai Chee Road #01-01
TechnoPark @ Chai Chee
469002 Singapore

http://support.wdc.com/warranty/rmaaddress...ype=end&lang=en

So any how, you still need to pay the shipping charges to SG and must use traceable carrier. Last year my friend sent package to SG using Poslaju need to pay RM38.00. You cannot simply sent to WD in Malaysia.

If you pay USD7.50. Someone will pickup and return back to you. Isn't that easy. I use this method before.
awh85
post Apr 18 2009, 06:15 AM

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however, the USD 7.50 is limited to KL and PJ area only (for WD pick up).

when i RMA-ed my raptor, i was told i either they collect or i need to send to Sg. for other drives im not sure but i believe there should be a local address u can send it to. imbi if i remember correctly.
SUSnordingh
post Apr 18 2009, 06:29 AM

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WD pick up not only for PJ and KL....

About WD Express Replacement Service

1. Log in on-line at our Website for this premium door to door service
2. Input serial number of the drive to create an RMA. Maximum of 5 drives per request
3. A charge of US $7.50 per drive will be levied for drives > 6 months from the purchased date
4. Please provide contact number and address for us to contact you
5. Confirm acceptance and provide credit card details for billing, applicable for drives > 6 months from purchased date
6. Refer to our packing specifications for packing details
7. Our courier folks will contact you to arrange for pick-up at your preferred time.
8. Once we receive the RMA drive and validate that it is within warranty, we will ship a replacement drive back to you within 10 working days.
9. Please call 1800-88-1908 if you have any questions.
10. This service is only applicable in the following cities in Peninsular Malaysia:
* Wiliaya Persekutuan, Kuala Lumpur
* Selangor, Petaling Jaya
* Penang, Penang Island
* Penang, Butterworth
* Perak, Ipoh
* Johor, Johor Bahru
* Malacca, Malacca Town
* Kelantan, Kota Bahru
* Seremban, Negeri Sembilan

For KL, some from Imbi will pickup...

NR Intellitech Sdn Bhd
LOT # 05-34, 5th Floor, Imbi Plaza
28 Jalan Imbi
55100 KUALA LUMPUR
MALAYSIA

Last time I just ask them to pickup from my friend work at KL.

Please rate GOOD if my info useful... THANKS.
awh85
post Apr 18 2009, 06:33 AM

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sorry about that, being in the klang valley, the 2 nearest locations to me are KL and PJ (while im at puchong which was not covered).

mistakenly emitted the other locations. i should have said for the klang valley, the covered areas are PJ and KL only.
SUSnordingh
post Apr 18 2009, 06:47 AM

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That's OK...

Up to TS to decide which one he want to opt....
apis
post Apr 18 2009, 07:26 AM

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If he got friend working in WD,that's make it easy.I already sent many WD HDD to RMA,Yet,still free of charge.I'm an ex worker of WD.
SUSnordingh
post Apr 18 2009, 07:36 AM

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Why not vote for apis to become our contact person with insider.

Consultation fee is RM5 for each item.

Free pocket money... thumbup.gif
seanlimys
post Apr 18 2009, 07:40 AM

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QUOTE(apis @ Apr 18 2009, 07:26 AM)
If he got friend working in WD,that's make it easy.I already sent many WD HDD to RMA,Yet,still free of charge.I'm an ex worker of WD.
*
would you mind helping me dude?

 

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