This guide would have the contact. As usual, you can call akpk service line to ask.

https://www.akpk.org.my/sites/default/files/SHG_English.pdf

Ok.. my one not yet.

What I did right now are:
1. Get the ccris report from BNM. you can apply for eccris too when there. From the ccris report, left only HSBC, while SC and RHB not there already.
2. I checked with BNM officer, he mentioned that he would need the AKPK release letter first before can take action (eg, akpk letter out, but bank still insist got balance, then lodge a complain to BNM).
3. I have not gotten my akpk release letter, so I called up akpk service to ask and they mentioned I would need to check with the bank(s). They said that possible could have balance left (i wonder). So I have to call the akpk coordinator from the bank and ask again the balance if have.

As of now, managed to call RHB, they will need to manually calculate and call me back.
Will have to also call the SC and HSBC again.

4. based on akpk, I would need to clear the balance (if have), get the settlement letter from the bank and upload via the akpk portal, then after only will have the release letter

These are what I have for now... really wasting the time but have no choice to do it...

you have served or finished the akpk already?

what mistake they did?

mmmm I suspected the same for me... seems like I would need them to provide the 'statement' on how they derive the amount I owed them.. possible the same.

thanks for sharing.... hope you can get it done smoothly !

Your case here means that you have no arrears / late payments to akpk which is good. It shows when there is late payment after the 30th of the month to akpk.

How's your case? still pending?

I have connected to RHB, it is done, now waiting for settlement letter.
I am connecting to StanChart again as the PIC not avail today. Hope this is done when i call tomorrow morning.

For HSBC, I have requested for restructured statement today. Seems that the figures they come up with is like plug from the sky.. heheh. I told them I will pay after getting that statement. They all "luan luan lai" and only asking for $.

mmmm... it is always hard when caught in between... when I asked for resturctured statement, she sound not happy. I told her, I need to have this statement as BNM ask me to get it as it is my right to do so. If bank not coorperative, i can lodge a complain. BNM said I should be clearing all already as planned but when call akpk they said need to connect to bank as there could be different calculation. "Aiya, back to square".


this hsbc very hungry.. asked me for debit instruction... i told her NO until i get the restructured statement. Somemore ask for email request, fine no prob.. will see how slow they come back.

I just need to clear all asap as I will be traveling oversea more soon.

Firstly, the hsbc statement should not be used as if under akpk, you need a restructured statement, which you can request from hsbc akpk coordinator.

2ndly, it does not show the payment due to possible the account number has been changed. Please check if the hsbc provided the right account number and it is the same with what shown in akpk portal. if not, hsbc can inform the change of account number/details. Try call akpk service line to ask what should be done in this case.

I found the same with my hsbc where akpk portal does not have the latest account number.
Some banks did the right thing by informing akpk on the change (CITI, MBB). So akpk would have like old account number/new number/new number again (eg. 13213213131/315980794021/32143819508) and akpk would bank in directly. I do think that the bank should update akpk directly on the change.

ok. thanks.. now waiting for the statement and see what next then. :>

Hope your side comes out good ! Finghting!

no choice bro.. we created our own shit.. so have to clean it. It will be a reminder for self (think 100 times) before signing the dotted lines again for loans, CC etc. For me, no cc, no PF..

housing loan - if really needed, will have to just go for 5 year loan only.. but bank most likely will not approve. So save up $ as much possible, plan ahead if you are young. Dont be like me.. already passed mid 40 liao, bite bullet and strike thru.

Ya..i think the big mistake was >10 years ago when we started getting CCs and loans.

my one... huh... hcbc provided restructured statement.. i really donno how they calculate it. So confusing.
I asked the akpk and he said ya very confusing.. he said he will connect to the bank's akpk coordinator, yet coming back telling me that that is the amount.. oh fxxx
somemore ask me what is the problem... I told him again, how can that be.. I ask simple question

1. 10 years is the agreed contract that this is to settle my debt. right??! he said yes
2. why now after 10 years, which i completed and hsbc still have over 5k ?!??! he can't answer and said this is bank calculation.
3. if bank disagree that 10 year can't pay all and not agree with what akpk proposed as per contract, then the bank should answer back to akpk 10 years ago. And yet akpk does not know.. how can that be??

I have no choice to meet other akpk consultant at main branch next week which I booked.

BTW, your case, where you raise your complain to?? BNM?? AKPK?? mind to share

This post has been edited by Kiefer: Oct 18 2019, 01:35 PM

Ya..some banks are good.. so far I would say Maybank and CITI..the rest are mosqitoes.

Not an expert here, but i think can connect to the bank for arrangement. possible settlement or repayment schedule.. hope they can work something out.
foresee, the bank may need a letter from the doctor as proof.


agree with WeiLoonChuak, are you in akpk program..

sorry to hear that you jobless previously but now in better situation... you can talk to the bank for settlement, discount or not, it is still up to the bank. If the figure is good and you can settle on the spot, get them to provide you settlement letter on the spot too.
if you are in akpk program, upload that settlement letter at akpk portal to indicate that it is resolved and check back next few days to ensure it is cleared.

Hi WeiLoonChuak, yes.. interest. akpk and I did not know.. now it is going to next steps in complaints department now. hope they can look into this.

Maknok, did akpk or bank showed you why after 10 years there are still so much balance?

Based on akpk n BNM officer, we should be cleared within the agreed time as planned with akpk.

omg...try check a few things.

1. the opening balance 9-10 years ago when u submit to akpk. it wld be same or just slightly off.
2. interest. there could be differences between what akpk proposed and what bank has. it should be same.

based on akpk and bnm told me, if opening balance incorrect.. okay la, but this is 1 case. just need to drill back all statements back then.
if opening balance SAME but then interest difference or tenure difference, then this is another case.

Based on akpk proposed amount, tenure, interest etc...., the bank has to either:
1. acknowledge back to akpk that is it okay for bank OR keep quite means okay/no rejection.
2. if bank disagree on the proposed interest, amount, tenure by akpk, the bank has to inform/notify/reject this proposal. Then akpk will have to reconnect to you to review again the dmp plan.

if the bank don't inform akpk, how akpk will act as dmp counselor to help you clear your debt.

My case is where bank does not agree with proposed interest and the tenure, as the amount proposed does not able to clear all in 10 year tenure.
The process is there, may not be perfect back 9-10 years ago, but that is pretty standard process. What we all agreed in the agreement is x-year x amount to clear all. it is an agreement.

Bank may not act according to the process back then, but again it is a process where all has to follow. Else it is a compliance issue.

Let's look at another SAMPLE:
Ah Lien has committed a crime, and sentenced in court by the judge, prison for 10-years !
So Ah Lien served 9 years 364 days and she is so happy that she has 1 more day to go and will be released....BUT, on the day of release, the prison tells her that she has to serve another 2+ years.....WHATTTT...

same right?? If the bank or anyone laugh, then...how.... should Ah Lien continue to be prisoned for x years???


--------------------------------- Sorry... forgot about your questions

How your meet up with Akpk officer? KL> I walked in after so many calls with akpk customer service and the bank.

As far as I know...akpk will ask you to refer to akpk dept for that bank for outstanding..
AkPK is just mediator....
KL> yes, akpk is like a "middleman", but DMP, this is not DMP professionally, my view. We can check with bank, if it is just few hundreds, i think still bearable, it above 5k (like my case), how...

If you don't mind.....
Do you know your initially outstanding balance ?
If rm23k and pay only rm260....definitely cannot settle within 10 year

KL> My one is 14k, pay 140. akpk proposed 0%.. it will be matched as even i pay full 10-year, it is 16,800. Now my problem is interest. 0% <> 8.5%. SCREWED.



This post has been edited by Kiefer: Nov 7 2019, 03:43 PM

Please don't do this roll here cover there, if short term that you know you can clear all within next 2-3months, then it is still okay worst case. **if you have a concrete plan.

50k is not a lot and leveraging akpk can clear your case up without these roll/cover task.
Don't wait till these action bombs up and got into legal case where banks will start sending you legal letter which is another unwanted cost incurred to you which add more burden.

it is now up to you.

Bro...... my case, sigh.... it is kautim.

this hsbc does not even accept the wrong-doing, some more replied that the date they informed akpk is in Sep 2019 instead of 10 years ago and they did not cc akpk too.

BNM not doing anything despite saying that i am right with proof.

I just paid all and gotten cleared from akpk. So no more hsbc and going to close all my other accounts with them before CNY.

So, what i can say is that bnm has no power over the banks and banks are just licensed ah long. Take your money very fast, when we need to take back what has paid extra, need to go verify la, and wait another 2 weeks for it to bank in to you.

So, just don't get ourself into this mess again.

it is like that lo.

5+k.. i can go get a lawyer but the cost will be more than this and also the bank may just continue to charge me interest without mercy.

I already spent many calls and days to bnm, akpk and even to hsbc directly. that girl who handled don't dare to meet me at the counter when asked by the customer service personnel.

Saying to get me an offer letter and if i dont agree, i can asked for discount but yet, send other person down with the letter that sent 10 years ago, to wrong address and did not cc akpk. Wah... like threaten me.
All the fundamental questions to hsbc and akpk, they can't even answer but yet...

It is like Ah Kau has been jailed for 10 years by the judge, this ah kau served the 10 years and last day he so happy to get out from jail, BUT prison said, you still have 5 years to serve... OMG

So i went straight to bnm and the officer said who i met 1 week ago, it should not be this way, blablabla..asked me to write in cc to bnm, but yet...there is no response from bnm nor akpk.

all the time, travel cost, parking, toll etc etc also cost me a lot already, yet same. On top of that, we have to pay over counter..not via online. Tix lo, weekday, no need to work meh.

So fed up and i just close the case. all these ppl will get back how they did to the customers.

So lesson learned.. do check with hsbc for unstructured statement, so you aware beforehand and settle any gaps.
hsbc has become a banned bank who is supposed to be preferred bank for me.

They forgot one thing... whether we are in akpk or not, we are still the customers.