MAchines' service very bad IMO

how bad is the services at Machines? i think most of the customer service staff knows most of the ppl coming into their shop just browsing and touching the stuff only...where is ther's a uncle/ or auntie they might entertaint them coz they are chances they might buy the products

But that's just IT isn't it. Salespeople just fail to understand that their job is to ASSIST people who enter the store.

Instead they see people in the store as the source of their sales commission. And those who do not provide said commission are ignored. Its a failure to see the big picture, an emphasis on the short term profit versus long term gain.

Hey guys,

is me machine over in 1u open edi?

shud i head over to machines or macity? need to get me classic checked

Totally agreed! And I am one of those "customers" who likes to walk into a Mac shop and just wandering around and touch here touch there ...and yet walk out the store without purchasing anything but actually I am doing price and customer service comparison so that I can decide which place should I buy the stuff I want.

So if it happens that during my "wandering" session that time, the customer service sucks I will just walk out the store, for them I am just another guy which cannot provide sales commission, but actually it's a loss of sales

So far, Machines customer service are not as bad as mentioned in the forum but I think it all depends on the sales person who serves you. If he/she is just another go for commission and no product knowledge type of person, then the whole Mac experience would not be good afterall. I did come across a few nice sales person at Machines and it's rare to find nowadays hahaaaaa! And I did come across some super blur blur sales persons as well plus some LCLY too

Overall, Epicentre still slightly better than Machines in terms of customer service!

@d3vilzzzz

is not open yet...

@neekun

ya, yesterday went Mac City, one blur guy kind of chubby..i ask him what freebies is throwing...he ask me to wait he call someone senoir to entertaint ma haha...when i see tat situation....i was thinking...is he part timer?

aiks..nvm la i go machines in midvalley la or..erm any recomendations? mac city cinileisure?

This post has been edited by d3vilzzzz: Dec 8 2008, 11:06 AM

probably they'll open by the end of the month.

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Added on December 8, 2008, 12:50 pmTheres also quite of number of people who dont want sales people to breath down their necks. Even if the sales person comes and offers assistance they'll be shunned. Like i say a sales person sees hundreds of customers but the customer only sees 1 or 2 sales person but we always place the blame on the sales person,customer service is prudent but most of us abuse it to a certain degree but we still blame the sales person for it. It works both ways i guess.

This post has been edited by nimrod323: Dec 8 2008, 12:50 PM

again... if any of you have an unsatisfactory experience @ any machines store... please PM me...

thanks goes out to those who have PM-ed me already.

Hi,

mind telling me which machines shop u working at?

i need to get me ipod classic looked at

I'm based in HQ... so I'm not in any particular retail store...

if your iPod classic needs looking at, may I recommend machines @ The Gardens, cos the guys there *do* know what they're doing

hi..

gardens or da norm mid valley (old wing side)??

specifically gardens or ... thanks

for repairs & support, we're doing it at machines @ The Gardens, 3rd Floor. 03 2287 6787.

Hi xaw5126 , may I know when will the Machines @ Jusco Bukit Indah ( JB ) open ? Thanks ......

thanks a million will b heading there tommorow around lunch time

How difficult is it to say "hello, if you need me I'm here to help" with a smile then allow the shopper some personal space?

Instead what you normally get is a "Cans I helps you?" followed by look that says "If you don't want to buy, you might as well leave now".

Do they offer for Windows file transfer for u at Mac City or Machines in Malaysia as I see overseas provide this service.

every store has senior and junior staffs, some are part time too and just started to learn about Mac. if you really have any question, you have to find the right people too.

some of the stores provide training too. you may want to join them and ask the question during those time.

in life, we cant change others BUT it's good to change ourself to get the benefit for our own advantage. just a thought

I think it varies from one store to the other,those that i have seen welcome me to the store and give me the freedom to browse around the store,they always maintain a safe distance,some chivalry is nice but too much of it will make u wonder if its merely for sales or its just being nice.

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Added on December 9, 2008, 8:53 ami guess you have to inquire since things like, mail from outlook to apple mail takes a lot of time mate.

This post has been edited by nimrod323: Dec 9 2008, 08:53 AM

Hey bro check this out, 1U Machines is not Open yet i have visited the place where i though is Open haha...kind of dissipointed where i walk through old wing to search for machines...(opposite Phiten)

Quick snap with my iphone haha