First of all, I dont think 100% of the speed is something that you can vouch for. Why was it so hard to accept the fact that 1Mbit StreamyX wont run at true 1Mbit speed all the time but we can accept the fact that Wireless G router and adapter doesnt run at 54mbps even when its running at best.

For me, the overall consistency of the services provided matter much more than the peak throughput you can get from StreamyX. Even when I cant get 60% or 70% of my 1.5mbps line, but as long as it works for me at acceptable speed and most important is it works all these while, I can accept it. When you compared the fix rate StreamyX to 3G/EDGE that charges RM25 for every 1MB of data, I dont think its really that expensive like you describe.

Besides, if all of us abide by the rules and stop downloading illegal stuffs from the net, this wouldnt had happened in the first place. So nothing is perfect.

This post has been edited by Moogle Stiltzkin: Jul 14 2017, 06:59 PM

To be frank, TM has the culture that do not care.... Even half of thier subscribers gone.

Maybe they do not care if the company backrupt also... They just do not care.

If any of you have the contact, please forward to me also... please

This is what I think.... But TM think 1% also very good already... according to thier fair policy and best efforts usage...

TM also cannot be trusted... Last time went to thier customer service to complait... they told me my place no 2mbps... and only has 1 and 4mb... and you know what? Due to TM problem, they upgraded mine from 1mb into 2mb... and they claim no 2mb....

TM always want to ignore and cover things up... Very irresponsible company.

Exactly... And TM encourage and allow such cheating to be happen. I guess maybe one of thier training cource material is to teach on how to cheat customer. Again.... TM Boleh!

Does anyone has thier customer service training materials? I bet there are topics on how to cheat and fool customers... because all thier officials so good at it...

This post has been edited by chanhin: Nov 28 2008, 12:12 PM

erm i'm thinking up a conspiracy theory.....

it goes like this.

tmnet is denying that it service for streamyx is bad and continue to milk its customers dry. the government then awards wireless internet license to other companies that are interested. those who got the licenses will start to provide wireless internet connections to the public.

this will cause the original subscribers of streamyx to migrate to this new isps thus reducing the network load of streamyx. more and more people will migrate to the new isps and cause the network load to increase yet the new isps can't increase their bandwith due to the goverment unwillingness to license more bandwith.

using the unfair profit that it got from milking the subsribers that havent migrated and those who have migrated tmnet is able to lay down the fiber optic network that was mentioned. when this network has been installed and is advertise heavily, the customers of the new isps that are irked by the heavy network load will then migrate back to streamyx.

just my 2 cents. cheers.

Another conspiracy theory that I can think of is...

TM purposely slow down the access and make consumer pissed... And of course TM has successfully fullfill thier objectives because they only provide 0 to 3kB/s speed to thier so call broad band customers. They are expecting lots of complaits like from e-mails and newpapers...

And then this is the nice part... They will use all the proof from the public as excusses/reaons for the government to sponsor them more money in order to invest those hard to judge money like Internet bandwidth and backbone.

Basically it is another way to cheat bigger money like billions of RM... because they tired of cheating small money of its streamyx consumers... Now they want to cheat BIG...

It is also possible that some powerful politician need more money to stabilise his position force TM to do it so he can take half of the money out into his own pocket.

Again... TM Boleh... Cheat small and BIG... All can! BN Boleh! UMNO Boleh!


This post has been edited by chanhin: Nov 29 2008, 12:06 AM

This post has been edited by Moogle Stiltzkin: Jul 14 2017, 07:06 PM

Yes... Cunning and bad people always success one... It is so much different compare to movies... Because in real life, bad guys always win...

Everyone, after you had log official complaits to 100 numbers about 2 weeks time, please call billing department to waive/rebate your bill since June/July. When it is about money, then the monkeys will listen.



This post has been edited by chanhin: Dec 3 2008, 09:53 AM

TM are truly irresponsible...



This is the e-mail I just received today and I question them on the amount, then insist on full refund.

TM is truly Monkey company...



This post has been edited by chanhin: Dec 10 2008, 10:26 AM

---

Added on December 10, 2008, 10:21 amTrue... Very true.. I believe no one can argue with your statements unless for those seriously bias...

Any other new members here?

So far it is only 81.85% members felt cheated. And it seems there might be 20% does not felt cheated by TM-NUT.

Please help the survey.

" TM DOES NOT TAKE IT MY REQUEST FOR LINE TERMINATION" IN THE END THEY PUT THE BLAME ON US (THE USER)



Dear Ms. Goh,
>
> Thank you once again for bringing this matter to our attention.
>
> We write in response to your e-mail dated 22nd December 2008 pertaining to the matter above.
>
> We refer to your rebate request on late termination, kindly be informed that we are unable to process your request due to lack of evidence. As per mentioned by our previous agent, we would appreciate if you could provide us the copy of termination form or any support documents that stated you have terminated the service earlier. Kindly fax to us at 03-22400531 or e-mail us at help@tm.com.my for further investigation on rebate request.
>
> For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
> Alternatively, you may also contact TM at 100 and select "Internet Services".
>
> Thank you.
>
>
> Regards,
> Noorliza Binti Noordin
> Customer Care Support,
> Contact Center Management & Internet Services,
> Customer Service Management, TM Retail.





TO WHOM IT MAY CONCERN,

Please note you guys took 2 years to keep me notify about the
outstanding amount.... "who would actually keep the damn receipt or
evidence after two years" ? and further more this is a concerm about
termination. If you guys lost the records, please do not put the blame
on your customers. I got so disappointed with your service and your
stuff are so inefficient. I have make a complain in May... now
(december) you guys are bring up the case. At least i would expect
someone to take up the trouble and call me to explain all this crap...
but none of you do so. PLEASE EXPIDITE THE PROCESS. If you can't
handle this matter please kindly pass this to a higher authority. I
don't mind speaking to them.

* please do check the information ( i am sure there will be no usage
after the termination) who will be that stupid to retain the line and
let TM do the charging?



Regards,
GOH
Dispute Customer

This post has been edited by jaclyngoh: Jan 7 2009, 01:31 PM

When I first subscribed to streamyx 1mbps line, I was a total noob who didn't know much about broadband and stuff. however I do remember the max speed I could ever get was only 50kBps.

I didn't know about bandwidth capping then. It was only a one or two years ago that I had realised that my streamyx was miscapped at 512kbps.

ohh man ... that would be saks hah? so they already fix it for u?

i just hate when we call them and they ask we to do the troubleshoot thingy... they think malaysian people stupid kah... to me before they ask we to do the troubleshoot, please la teach your own people how to the troubleshoot beside "PING 202.188.0.133 -t" lolz

what is this 202.188.0.133 ? whos ip? tmnut server?

I think Maxis is the cheated broadband provider 3gb per month is totally crap

i think they ping the DNS server... they sit happy at my desktop just do the ping... hehe back then ive already have 27 report number...

to me the problem its really simple and easy.... as was my phone line struck by lightning and my snr going down to -10 and i request to check the line....

BUT NO!!! they love the pingy thing... after that they said the internet already ok... but its not... some of them dont know what is snr margin thing


ive make a 1st report on 27 july 2008, 1st person came to my house on 19 october 2008, and obviously his doing nothing and ive told him the problem is my phone line its not working.[he cannot solve the problem]

2nd person come the next morning at 8 am, his not even breakfast yet he he just come, sit at my pc and do the ping thing..then dia kata" ok dah nih bang, tak dc dah", he just leaving and im still getting dc every 5 minute

3rd person come and this time im really angry... he ask me where is my pc, then i said " bang sorry la... sebelum u all duduk senang-lenang depan pc saya, apa kata abang pi check phone line dulu boleh tak?" hehehhe then he check the phone line... and i was right!! and he really look shock that the people came before him never check the phone line not working

everything finally ok... but after that report for full rebate as ive got no connection for 3 month...AND I GOT FULL REBATE AT RM49.00!~ lolzzzzzz

i make a report back about full rebate..but now with a lawyer, after 3 days my full rebate get approve...lolz... and now everything settle!~ thanks to the 3rd person for settling the problem and hear me out

*sorry for a long story and bad english...

Some techinican are good they bring their own modem, equipment, and do their job. Last time when i complain for frequent DC he even stay for 30 mins to make sure the connection is good. But, some of them who r lazy (come empty handed), and said i should re-wire my house telephone line to get better connection.

yeah man... that what im talking about... some of them very good and some of them very-very lazy

voted not sure... my experience with TM Nut so far have been positive.... too bad they throttled torrents thought.

Sure Must change advertisemnt

This post has been edited by Swordsmen: Jan 9 2009, 01:01 AM


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