" TM DOES NOT TAKE IT MY REQUEST FOR LINE TERMINATION" IN THE END THEY PUT THE BLAME ON US (THE USER)



Dear Ms. Goh,
>
> Thank you once again for bringing this matter to our attention.
>
> We write in response to your e-mail dated 22nd December 2008 pertaining to the matter above.
>
> We refer to your rebate request on late termination, kindly be informed that we are unable to process your request due to lack of evidence. As per mentioned by our previous agent, we would appreciate if you could provide us the copy of termination form or any support documents that stated you have terminated the service earlier. Kindly fax to us at 03-22400531 or e-mail us at help@tm.com.my for further investigation on rebate request.
>
> For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
> Alternatively, you may also contact TM at 100 and select "Internet Services".
>
> Thank you.
>
>
> Regards,
> Noorliza Binti Noordin
> Customer Care Support,
> Contact Center Management & Internet Services,
> Customer Service Management, TM Retail.





TO WHOM IT MAY CONCERN,

Please note you guys took 2 years to keep me notify about the
outstanding amount.... "who would actually keep the damn receipt or
evidence after two years" ? and further more this is a concerm about
termination. If you guys lost the records, please do not put the blame
on your customers. I got so disappointed with your service and your
stuff are so inefficient. I have make a complain in May... now
(december) you guys are bring up the case. At least i would expect
someone to take up the trouble and call me to explain all this crap...
but none of you do so. PLEASE EXPIDITE THE PROCESS. If you can't
handle this matter please kindly pass this to a higher authority. I
don't mind speaking to them.

* please do check the information ( i am sure there will be no usage
after the termination) who will be that stupid to retain the line and
let TM do the charging?



Regards,
GOH
Dispute Customer

This post has been edited by jaclyngoh: Jan 7 2009, 01:31 PM