Aug 18 2008, 08:48 PM
QUOTE(teohgp @ Aug 18 2008, 08:39 PM)
Went to Telstra Service center just now afternoon to claim for warranty service regarding to my n82 problem that I posted here previously.
When I told the lady who sit at counter about the phone problem, she seems like very blur and hardly know everything about hand phone, so she just tell the technician what I had told her and she ask me to wait for a while where they will check my phone first.
So I just wait patiently, and after about half an hour, the technician pass back the phone to me and ask me to test, when I get back my phone, I already know what they have done to my phone, they just re-install the N82 firmware (v20.0.62) but use different product code (we usually use NSS to do this). And I know my problem is not solved yet, as such an easy way I have tried several times b4 I sent to this phone to them. When I try to play some mp3 using the phone, it hang again after played for few seconds. I show it to technician and he blame that it is my memory card problem, I explained to the him that I have tried another Kingston memory card but the result still the same, impossible all the memory card that I bought are faulty.
So the technician is a bit unhappy and told me that not necessary a new memory card will not spoil, but he just worry that the faulty memory card will affect my phone bla bla bla... Fine, he is then took out the memory card and ask me to test and see whether the phone will hang and restart by itself or not, so I tested the phone again. Well, the phone does really hang and restart itself again without memory card also, I showed to the technician and he seems have no ideas why the phone still crashed.
So I left my N82 with them to let them check whats wrong with it, hopefully they won't drag my service too long and told me they can't repair because this and that.
will update more once I know about the repair progress.
if it's not firmware and mem card, then it shud b hardware problem When I told the lady who sit at counter about the phone problem, she seems like very blur and hardly know everything about hand phone, so she just tell the technician what I had told her and she ask me to wait for a while where they will check my phone first.
So I just wait patiently, and after about half an hour, the technician pass back the phone to me and ask me to test, when I get back my phone, I already know what they have done to my phone, they just re-install the N82 firmware (v20.0.62) but use different product code (we usually use NSS to do this). And I know my problem is not solved yet, as such an easy way I have tried several times b4 I sent to this phone to them. When I try to play some mp3 using the phone, it hang again after played for few seconds. I show it to technician and he blame that it is my memory card problem, I explained to the him that I have tried another Kingston memory card but the result still the same, impossible all the memory card that I bought are faulty.
So the technician is a bit unhappy and told me that not necessary a new memory card will not spoil, but he just worry that the faulty memory card will affect my phone bla bla bla... Fine, he is then took out the memory card and ask me to test and see whether the phone will hang and restart by itself or not, so I tested the phone again. Well, the phone does really hang and restart itself again without memory card also, I showed to the technician and he seems have no ideas why the phone still crashed.
So I left my N82 with them to let them check whats wrong with it, hopefully they won't drag my service too long and told me they can't repair because this and that.
will update more once I know about the repair progress.
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, and the phone seller don't know about it. So that's why got a lot of weird problem, is it still possible to get a new replacement for it if they can't successful repair even though my phone already two weeks since purchase date? 
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