QUOTE(yee_voon @ Jun 2 2008, 07:17 PM)
definitely, even if we may not get our money back.
btw, do you all know that there's a refund policy of eBay.com.my? it's up to RM750 per transaction, anyone tried that before?
For some who report this case to eBay should get mail about the Purchase Protection policy, like this. (this is Shazrin case)
QUOTE
Subject: P AU90085 5.16 ND eBay Purchase Protection Claim 1670145 (KMM56228494V80399L0KM) Received: May 17, 2008
From: eBay Customer Support Expires: Jun 16, 2008
Hello,
I have been assigned as the Adjuster for your Purchase Protection Claim
regarding item number 220214904428. Your claim has been assigned Claim
Number 1670145.
In order to complete your claim submission, additional documentation is
required. The required documentation described below must be received
before we can begin processing your claim.
1) Proof of Payment
If payment was made using a check or money order, please send a copy of
the cashed payment. You can contact your bank or the establishment the
money order was purchased through if needed to request a copy of the
front and back of the cashed check or money order.
If payment was sent via an online Payment Service such as PayPal, you
can simply print out and submit a copy of the online records for the
payment. Please note that we are not able to approve additional
coverage through eBay if a claim has already been paid by PayPal. For
transactions that were paid using PayPal, along with the required proof
of payment, you must include documentation showing that you were denied
coverage by PayPal.
Deposit receipts, credit card or bank statements, or other bank
documentation or records relating to the payment may also be acceptable.
If you paid with a credit card (either directly or through an online
payment service other than PayPal), proof of denial of reimbursement
through the credit card company is also required. This will typically be
in the form of a letter from your credit card issuer.
2) Appraisal of the Received Item
(Note: An appraisal is not required if the merchandise has already been
returned to the seller or if no merchandise was ever received)
The Appraisal must be based on an independent authenticator's physical
inspection. Please take the item and a copy of the item listing to a
store or neutral third party that specializes in the product and have
them determine the value and condition of the item. Have them write
their response on store letterhead. We will also need the name and phone
number of the person who does the evaluation for verification purposes.
Please fax the required documentation to us within the next 14 days.
Malaysia Fax number 60-3-2178-4996
Attn: Pyter Claim # 1670145
To assist us in quickly processing your claim, please insure that you
reference both my name and the claim number when submitting the
documentation. Please allow 7 days for a response once you have faxed
the required documentation.
Please do not forward the documentation as an email attachment. Due to
security limitations we are not able to open or receive email
attachments.
Upon receipt of the required documentation within the requested time
frame, we will begin processing of your claim. Please be aware that we
must receive this documentation within the next 14 days. If the
necessary documentation is not received by the eBay Claims
Administration by Friday, May 30, 2008, we will be forced to close this
claim.
Thank you for your prompt attention to this matter.
Sincerely,
Pyter
Claims Adjuster
Standard Purchase Protection Program
eBay Trust & Safety