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 AIRASIA, Services, Complains, & Q&A

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SUSf4tE
post Feb 16 2009, 06:50 PM

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yup i mean the dates...like maybe move it later or something like dat..
prospeed_ballz
post Feb 16 2009, 06:54 PM

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for a normal time i think can............
but if u buy during promotion in the T&S stated no changes can be made except dates of travel but with extra charges......


correct me if im wrong......
adriankhoo153
post Feb 16 2009, 07:58 PM

So many star for what?
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Kenot change destination too?
stimix
post Feb 16 2009, 08:07 PM

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Read the AA term & condition of carriage:
http://www.airasia.com/site/my/en/page.jsp...ence=airasiatnc

QUOTE
5.3Flight Change: Once a booking number has been issued, flight changes are subject to the following terms:

Inside of forty-eight (48) hours prior to the scheduled flight departure time, no changes are allowed. The charges for flight change outside of forty-eight (48) hours prior to the scheduled flight departure time are provided for in the fee schedule, subject to the following conditions:

if a lower fare is available, the difference in fares will not be refunded to the passenger;
if the new flight booked is in a higher fare class than that of the cancelled booked flight, the difference in fares shall be paid by the passenger before the cancellation or change can be made;
the change is not confirmed until we issue you a new Itinerary and/or booking number.
changes on route(s) are not allowed.

5.4Promotional Fares: Article 5.3 regarding Flight Change rules and Article 5.5 regarding Name Change do not apply to certain selected promotional fares.

5.5Name Change: Once a booking number has been issued, name changes are subject to the following terms:

Provided that the request is made outside of six (6) hours prior to the scheduled flight departure time and the original as well as the substituted passengers' identities are authenticated, you are allowed to substitute the passenger named in the confirmed booking with another passenger subject to payment of a charge as provided for in the fee schedule.

SUSf4tE
post Feb 16 2009, 08:23 PM

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so if i buy the normal ticket i can change the flight to later date? how do i do that and how much the fine?
munkeyflo
post Feb 16 2009, 08:24 PM

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call them?
mann_kl
post Feb 16 2009, 08:37 PM

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or ealse just change online if the ticket book by your self. one transaction will charged rm70 ( return ticket will be rm140) plus the differences of the amount fare.
Hico
post Feb 16 2009, 08:50 PM

Look at all my stars!!
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i got one q, my fren wan to book the ticket going to bangkok. but he has not got his passport yet..so can leave it blank when do the booking? will it be troublesome when doing check in?
joeylny
post Feb 16 2009, 08:58 PM

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QUOTE(f4tE @ Feb 16 2009, 06:20 PM)
Got a question regarding airasia.. If i book my flight ticket now then suddenly got change of plan can i change my ticket itenary? anyone got xp change beforE?
*
yes u can ..but i think only the dates , seats or upgrade baggage or add meals.
ive change my flight date just now..just pay RM100 change fee + diffrence in airfare of the current date u want to change now compared to the fare when u bookied..

lets say
feb 20 is RM100
feb 25 is RM180

so u want to change from 20-25 u have to pay RM80 (diffrence in airfare) + RM100 change fee =RM180

This post has been edited by joeylny: Feb 16 2009, 08:59 PM
mann_kl
post Feb 16 2009, 09:31 PM

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QUOTE(Hico @ Feb 16 2009, 08:50 PM)
i got one q, my fren wan to book the ticket going to bangkok. but he has not got his passport yet..so can leave it blank when do the booking? will it be troublesome when doing check in?
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i think it's option either passport number or mykad number. defenitely your friend has mykad right?
SUSf4tE
post Feb 16 2009, 09:31 PM

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how do u change it?? call them or online?
mann_kl
post Feb 16 2009, 09:46 PM

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i just change online by myself. but only member of airasia can do that, which mean u had sign up as a airasa member. log in and got to your account, then click on "change" then u can adjuct whatever u want. once you have made the payment, that's mean your ticket is confrimed changed.
toto4d
post Feb 16 2009, 10:02 PM

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QUOTE(stimix @ Feb 16 2009, 08:07 PM)
Read the AA term & condition of carriage:
http://www.airasia.com/site/my/en/page.jsp...ence=airasiatnc
*
Sure can change the name? Last few month i tried to change name for a passenger to Chiang Mai (for coming march), but they said promo fare cannot change passenger name.
mann_kl
post Feb 16 2009, 10:08 PM

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i don't think they will allow us to changed name and even the route can't be change. only the date can be change. that's what i know
toto4d
post Feb 16 2009, 10:23 PM

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OK... just found out. The name change only can be done if u r book on normal fare, which promo fare can't.

Change of route/destination is impossible.

Chang of date is possible, with additional charges.... i just some of my flights to catch-up for new flight to Tianjin....

Initially Miri -> KL -> Guangzhou. Now moved guangzhou to other date. Become Miri -> KL -> Tianjin... but the Miri->KL time need to change. Paid RM75 /pax
mann_kl
post Feb 16 2009, 10:33 PM

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QUOTE(toto4d @ Feb 16 2009, 10:23 PM)
OK... just found out. The name change only can be done if u r book on normal fare, which promo fare can't.

Change of route/destination is impossible.

Chang of date is possible, with additional charges.... i just some of my flights to catch-up for new flight to Tianjin....

Initially Miri -> KL -> Guangzhou. Now moved guangzhou to other date. Become Miri -> KL -> Tianjin... but the Miri->KL time need to change. Paid RM75 /pax
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dinozilla
post Feb 16 2009, 11:15 PM

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what about change of baggage size...
if i wanna increase luggage size from 15kg to 25kg after online booking has been placed, can i still do so?
how?
I called to the call center...but seems the entire menu has no option which directly related to it...
navilink
post Feb 16 2009, 11:28 PM

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is the booking online now does not require IC? soo weird.. they just identify thru name??
dinozilla
post Feb 16 2009, 11:33 PM

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QUOTE(navilink @ Feb 16 2009, 11:28 PM)
is the booking online now does not require IC? soo weird.. they just identify thru name??
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u still need..it states there IC/passport
SUSf4tE
post Feb 17 2009, 08:02 AM

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QUOTE(mann_kl @ Feb 16 2009, 09:46 PM)
i just change online by myself. but only member of airasia can do that, which mean u had sign up as a airasa member. log in and got to your account, then click on "change" then u can adjuct whatever u want. once you have made the payment, that's mean your ticket is confrimed changed.
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dun understand your statement... u mean if i 1 2 change my date then need to register when booking only can change?? then after i pay for the ticket only can change if i din pay the ticket cannot change??

but if change they will charge me extra then already paid how they charge me again??

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