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 AIRASIA, Services, Complains, & Q&A

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tyj82
post Jul 19 2010, 02:12 AM

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I just book the flight to Penang from Sg.

I made 7 time booking before success.
1. Book via Chrome. Got nothing happend when i press login and pick my seat.
2. Use IE. Got unknow error after filling[1st] all the guest information.
3. Fill up the guest information again[2nd] and got error. All the information missing after i click continue. Fill up[3rd] again
4. Click on continue without pick seat then cancel(need to click cancel for not picking seat). nothing happend. So i pick click on pick seat. Nothing load after that.
5. Go thru everything again. fillup informationp[4th]. Click on pick seat. then continue without picking seat. Reach issurance page. click on cancel issurance and nothing happen. click click and click on cancel. nothing happen.
6. Go thru everything again. fill up information [5th time]. Managed to cancel the issurance. Click on debit and maybank. After login maybank got timeout. TAC number takes too long to send.
7. Repeat all again [6th time]...... Finally able to book the ticket.

Took 30 minutes to book a flight ticket during no peak. I have to fill up the information for 6th.. now I remember my passport number and my friends passport numbers. I got only 2 people flying. Imaging you need to book for 5-6 people. you will faint.

Conclusion. After upgrade, more error occur.
cyclone9
post Jul 19 2010, 09:02 AM

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i want to change my flight depart from HK to KUL from 20sept to 19sept...how much charges i need to pay?
panasonic88
post Jul 19 2010, 10:02 AM

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AIRASIA Early Bird Promo for 2011 IS HERE!

Book now till 25 Jul 2010

Travel from 14 Feb - 8 May 2011

user posted image

You guys bought anything?
AngelLingLing
post Jul 19 2010, 10:15 AM

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QUOTE(panasonic88 @ Jul 19 2010, 10:02 AM)
AIRASIA Early Bird Promo for 2011 IS HERE!

Book now till 25 Jul 2010 

Travel from 14 Feb - 8 May 2011

user posted image

You guys bought anything?
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no leh~ u bought any a? seems like not so cheap also leh compare to zero fare haha =P

chillly
post Jul 19 2010, 10:33 AM

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i think only local flights n s'pore got very cheap flights.
managed to book return KL-alor star for rm18 per person inc taxes...... not bad biggrin.gif
i was surprised still can get 0 fare.
KL-Alorstar rm3
Alorstar-KL rm0

my travel date also quite ok which is a weekend.
for those wanting to travel during public holiday period i think no cheap ticket though.

booking was a breeze with no timeouts
maybank2u transaction was easy too.



rockdaman
post Jul 20 2010, 04:37 PM

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damn pissed off...how to call airasia from sg...tried calling +65 630 77688 but engage tone.

i was half way upgrading my existing booking and it hang at payment. when i tried to look for my booking again it is missing!!!!

and thursday is my flight!!
teckhooi
post Jul 20 2010, 05:14 PM

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How To Waive Conv Fees If I Bought The Flight Ticket From SG To KL

Visit Their Shop?
sfwong1
post Jul 21 2010, 05:47 PM

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Hey i found this on their homepage, AAX Xtra Affordable Fares ,was interested with the Taiwan air ticket 1 way for only rm265 ,but got some doubt about it because i read the terms and condition its only for 1 way,how can i know how much is it for 2 way.
Thanks in advance
kucingfight
post Jul 22 2010, 11:21 AM

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QUOTE(sfwong1 @ Jul 21 2010, 05:47 PM)
Hey i found this on their homepage, AAX Xtra Affordable Fares ,was interested with the Taiwan air ticket 1 way for only rm265 ,but got some doubt about it because i read the terms and condition its only for 1 way,how can i know how much is it for 2 way.
Thanks in advance
*
it should clearly display the seat price when returning too (if u purchase return ticket)
SUSb3ta
post Jul 27 2010, 06:49 AM

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anyone had experience bringing musical instruments on airasia? im thinking about bringing a guitar on board. any suggestions?
stimix
post Jul 27 2010, 07:24 AM

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Not only musical board, surf board also ada.. all check-in using extra large item charge.
QUOTE(b3ta @ Jul 27 2010, 06:49 AM)
anyone had experience bringing musical instruments on airasia? im thinking about bringing a guitar on board. any suggestions?
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SUSb3ta
post Jul 27 2010, 07:32 AM

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QUOTE(stimix @ Jul 27 2010, 10:24 AM)
Not only musical board, surf board also ada.. all check-in using extra large item charge.
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what's the charge? if i pay for the extra large item charge will the weight of my guitar contribute to my total allowed weight? (20kg)
and ffuu check in i sked my guitar hancur la. cannot pay to bring it on cabin ar?
stimix
post Jul 27 2010, 07:36 AM

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How to bring it to cabin? Already way bigger than the alloweable size?
You can check the fee here: http://www.airasia.com/my/en/travelinforma...eeschedule.html?
Well you can combine all luggages up to the alloweable limit
QUOTE(b3ta @ Jul 27 2010, 07:32 AM)
what's the charge? if i pay for the extra large item charge will the weight of my guitar contribute to my total allowed weight? (20kg)
and ffuu check in i sked my guitar hancur la. cannot pay to bring it on cabin ar?
*
Itori
post Jul 27 2010, 10:29 PM

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Hello!!

I want to ask on canceling flight and get refund. How's the procedures and will I get a refund? I am very wary on AirAsia refund but MAS I refund before.

Here's my situation...

I was planning to surprise and bring over my GF from Kuching to KL to travel. I've book the tickets already this noon and the journey costs about RM530. But when I called her today to tell her, somehow she's also traveling at the middle of that time to HK with the family... Now I'm the one who's got surprised!!

Now I want to cancel the flight... I know there will be a penalty, I just don't want RM500 gone to waste... Other time is no can do also... She is Form 6, got study...

How do I do the cancellation and ask for refund?

Thank you in advance.

Update:

I just went online to research on the cancellation and refund policy... Seems like quite hard chances... But please state if there is any rule to help me bend a bit.

But now I want to change flight and date... I try just now... Seems like cannot change place. But date can...

I try use the outbound one, 10 November and change to 26 December.

Where as the inbound one i use for going back Kuching, dated 24 December.

It generate a small prompt say I can't... Why can't??? It's two different flights!

This post has been edited by Itori: Jul 27 2010, 11:15 PM
terryykf
post Jul 28 2010, 12:05 AM

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AA is going to launch new route to Korea oh...anyone knows when is the launching date?I heard it is in November...
OhNooy
post Jul 28 2010, 09:13 AM

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Hi guys,
Need your opinion on this. I'm going to carry a backpack which the size of the pack is almost the maximum of allowable hand carry luggage size up to the cabin, but I got another DLSR bag(standard size) to bring too. Will they allow me to bring up a backpack AND a DSLR bag up to cabin? Anyone experienced this before?

Thanks!
LAEDIDEAL
post Jul 28 2010, 09:19 AM

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From Airasia Website :-

» Click to show Spoiler - click again to hide... «


I'm flying to London this 6 August... I know this kinda noob but this is my first time flying with airasia to London.. 4 person in 1 Itinery. Wanna ask bout Web Self Check-in.

1. I made my booking via Credit card so can i can Use the Self Check In via web? If the answer is yes please answer next question. If the answer is No then No need to bother hehe..

2. Will be carrying luggage, including Hand Luggage... So Still need to Que at the counter?

3. After I printed the boarding pass.. so at the airport no need to que right? Can straght go to departure?

Or Any advice on this Web self check-in thingy procedure?

Thank You for all your time...


rayfoo
post Jul 28 2010, 10:01 AM

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to my knowledge..

1) yes you can do self check in via web
2) no need
3) yap

QUOTE(LAEDIDEAL @ Jul 28 2010, 09:19 AM)
From Airasia Website :-

» Click to show Spoiler - click again to hide... «


I'm flying to London this 6 August... I know this kinda noob but this is my first time flying with airasia to London.. 4 person in 1 Itinery. Wanna ask bout Web Self Check-in.

1. I made my booking via Credit card so can i can Use the Self Check In via web? If the answer is yes please answer next question. If the answer is No then No need to bother hehe..

2. Will be carrying luggage, including Hand Luggage... So Still need to Que at the counter?

3.  After I printed the boarding pass.. so at the airport no need to que right? Can straght go to departure?

Or Any advice on this Web self check-in thingy procedure?

Thank You for all your time...
*
Itori
post Jul 28 2010, 12:09 PM

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QUOTE(OhNooy @ Jul 28 2010, 09:13 AM)
Hi guys,
Need your opinion on this. I'm going to carry a backpack which the size of the pack is almost the maximum of allowable hand carry luggage size up to the cabin, but I got another DLSR bag(standard size) to bring too. Will they allow me to bring up a backpack AND a DSLR bag up to cabin? Anyone experienced this before?

Thanks!
*
Well, I didn't have a DSLR bag but I have a small bag to put my Computer stuff inside. I used a backpackers bag too... I guess the weight already over limit but I didn't check in the bag, because of the fees.

Recent travel was last year Dec-Jan and Feb. Same methods...
rjb123
post Jul 28 2010, 12:17 PM

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They say everywhere that stricly one bag only, but always I take a bag + laptop bag ... no questions / complaints from anyone there yet smile.gif

Itori, I don't think you can cancel but just change dates to sometime that's available in the future and pay a small surcharge, better than losing the whole amount - best to give them a call and do it that way, I couldn't get my dates changed online last time either.

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