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 AIRASIA, Services, Complains, & Q&A

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Itori
post Jul 27 2010, 10:29 PM

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From: Earth, Asia, SEA, Malaysia, Selangor, Kuala Lumpur
Hello!!

I want to ask on canceling flight and get refund. How's the procedures and will I get a refund? I am very wary on AirAsia refund but MAS I refund before.

Here's my situation...

I was planning to surprise and bring over my GF from Kuching to KL to travel. I've book the tickets already this noon and the journey costs about RM530. But when I called her today to tell her, somehow she's also traveling at the middle of that time to HK with the family... Now I'm the one who's got surprised!!

Now I want to cancel the flight... I know there will be a penalty, I just don't want RM500 gone to waste... Other time is no can do also... She is Form 6, got study...

How do I do the cancellation and ask for refund?

Thank you in advance.

Update:

I just went online to research on the cancellation and refund policy... Seems like quite hard chances... But please state if there is any rule to help me bend a bit.

But now I want to change flight and date... I try just now... Seems like cannot change place. But date can...

I try use the outbound one, 10 November and change to 26 December.

Where as the inbound one i use for going back Kuching, dated 24 December.

It generate a small prompt say I can't... Why can't??? It's two different flights!

This post has been edited by Itori: Jul 27 2010, 11:15 PM
Itori
post Jul 28 2010, 12:09 PM

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From: Earth, Asia, SEA, Malaysia, Selangor, Kuala Lumpur
QUOTE(OhNooy @ Jul 28 2010, 09:13 AM)
Hi guys,
Need your opinion on this. I'm going to carry a backpack which the size of the pack is almost the maximum of allowable hand carry luggage size up to the cabin, but I got another DLSR bag(standard size) to bring too. Will they allow me to bring up a backpack AND a DSLR bag up to cabin? Anyone experienced this before?

Thanks!
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Well, I didn't have a DSLR bag but I have a small bag to put my Computer stuff inside. I used a backpackers bag too... I guess the weight already over limit but I didn't check in the bag, because of the fees.

Recent travel was last year Dec-Jan and Feb. Same methods...
Itori
post Jul 28 2010, 02:53 PM

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From: Earth, Asia, SEA, Malaysia, Selangor, Kuala Lumpur
QUOTE(rjb123 @ Jul 28 2010, 12:17 PM)
They say everywhere that stricly one bag only, but always I take a bag + laptop bag ... no questions / complaints from anyone there yet smile.gif

Itori, I don't think you can cancel but just change dates to sometime that's available in the future and pay a small surcharge, better than losing the whole amount - best to give them a call and do it that way, I couldn't get my dates changed online last time either.
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I hear calling them is a bi*ch and hard to get through what you want... I just want to change my outbound to inbound making me going back Kuching for a short trip back home instead.
Itori
post Jul 29 2010, 01:50 PM

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From: Earth, Asia, SEA, Malaysia, Selangor, Kuala Lumpur
Donno... Check the website everyday...
Itori
post Aug 2 2010, 12:59 PM

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QUOTE(@lice~~ @ Aug 2 2010, 12:30 PM)
Start 4 Aug to South Korea - Seoul.. all in fare start frm RM99 (one way)
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Wow... Not bad for the price!

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