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 AIRASIA, Services, Complains, & Q&A

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kucingfight
post Jul 6 2010, 12:10 AM

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w000t...air asia X flying to Iran (tehran) soon
Putraskyline
post Jul 8 2010, 05:39 PM

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AA Upgrading their online reservation :

QUOTE
No bookings on Air Asia this weekend
by Alyaa Alhadjri

PETALING JAYA (July 7, 2010) : Air Asia's booking services will be temporarily unavailable from 1pm on Friday to 6pm on Sunday to allow for implementation of its state-of-the art booking system, designed to support the low cost carrier's expansion plan.

The new system which will allow the airline to book up to almost one million flights a day will be in service from 6pm on Sunday. Passengers are strongly encouraged to make bookings prior to 1pm on July 9.

Air Asia in a statement issued yesterday said that guests will not be able to book seats online, at Air Asia sales offices and counters, and through the call centre.  Guests also will not be able to self check in – through the web, by mobile and at the kiosks – or self-manage their booking online.

AirAsia will only be accepting cash for purchase of any ancillary product at the check-in counters, including excess baggage fees, during this period.

From July 9 to July 11, guests will be manually checked in by Air Asia staff at the airport check-in counters.  Guests are advised to check in at least three hours before departure to avoid missing their flights.

Hotel bookings and reservations for tours and activities on airasiago.com will remain available throughout the AirAsia system upgrade

Air Asia regional head (commercial) Kathleen Tan said: “AirAsia’s investment in technology is part of its commitment to give the best services to its guests."

"We have managed to stay ahead of the pack by smartly using advanced technology to enhance our products and services and to meet the needs of today’s tech-savvy air travelers,” said Tan.

Air Asia’s new booking system was meticulously developed over three years, and more than 200 specially-trained personnel were tapped to implement the new system.

With the new system, guests also will benefit from more innovative sales and marketing campaigns, product and service offerings tailored to guests’ preferences, and better self-service facilities, including direct access to their Credit Shell accounts.

Guests may check www.airasia.com, www.facebook.com/AirAsia and www.twitter.com/AirAsiaDotCom for regular updates on the system implementation process.


http://sun2surf.com/article.cfm?id=49110
panasonic88
post Jul 9 2010, 12:46 PM

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Today's news.

AA is flying to Seoul, South Korea and Haneda, Japan soon!

http://www.bernama.com/bernama/v5/newsindex.php?id=511482
AngelLingLing
post Jul 9 2010, 12:51 PM

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QUOTE(panasonic88 @ Jul 9 2010, 12:46 PM)
Today's news.

AA is flying to Seoul, South Korea and Haneda, Japan soon!

http://www.bernama.com/bernama/v5/newsindex.php?id=511482
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hehe but they say very long liao wo~ not meh~ hope they really fly la =)
panasonic88
post Jul 9 2010, 12:54 PM

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QUOTE(AngelLingLing @ Jul 9 2010, 12:51 PM)
hehe but they say very long liao wo~ not meh~ hope they really fly la =)
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2-6 weeks from now, as per the newspaper said.

I think it is coming real soon. nod.gif
AngelLingLing
post Jul 9 2010, 01:06 PM

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QUOTE(panasonic88 @ Jul 9 2010, 12:54 PM)
2-6 weeks from now, as per the newspaper said.

I think it is coming real soon.  nod.gif
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haha yalor maybe =D

benlaw
post Jul 10 2010, 11:32 PM

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hi all any airline got promotion lately?
or when is the date for FREE Ticket?
Lis000
post Jul 13 2010, 08:13 PM

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Anyone knows if we can add on the Travel Insurance at a later time?

I bought my AirAsia tickets to Australia without the Insurance, and would like to add them now.

If yes, can we do it online or have to call the customer service agents?

alidan
post Jul 14 2010, 05:34 AM

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Hey I'm plannin to fly to uk this sept.is it okay to travel long hours by air Asia. I know it's not the best since the cheaper price.

Anyone traveled to uk by aa bfore?

How was it? was it safe?

Cheers
MrM
post Jul 14 2010, 08:06 AM

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Could anyone help ? I would like to book for around 10 person's ticket from KL to Vietnam. (return air ticket only)
How can i do that ? Any promotion for group booking? Or any agent give better discount ? PM me pls ..
barney
post Jul 14 2010, 11:37 AM

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have anyone tried the online check in for AA? I am thinking to do online check in for my flight to bali tmr. if got luggage to check in also can do online check in right? lazy to queue up at the counter early
AngelLingLing
post Jul 14 2010, 11:40 AM

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QUOTE(barney @ Jul 14 2010, 11:37 AM)
have anyone tried the online check in for AA? I am thinking to do online check in for my flight to bali tmr. if got luggage to check in also can do online check in right? lazy to queue up at the counter early
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if u got hand carry only i think u can.. but if got check in luggage i think no... not too sure~

@lice~~
post Jul 14 2010, 11:42 AM

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Krabi Hotel Special.. for those looking for hotel in Krabi take a look at AAGo at 3 - 5pm..

AAGo


Added on July 14, 2010, 11:50 am
QUOTE(MrM @ Jul 14 2010, 08:06 AM)
Could anyone help ? I would like to book for around 10 person's ticket from KL to Vietnam. (return air ticket only)
How can i do that ? Any promotion for group booking? Or any agent give better discount ? PM me pls ..
*
See here FAQ

This post has been edited by @lice~~: Jul 14 2010, 11:54 AM
jackolantern
post Jul 14 2010, 10:06 PM

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i cant book on9 because this fxxx error.


[5197:Validation] An unknown validation error has occured. Name.FirstName is invalid. The value failed validation type {failedValidationAttributeTypeName}.


last time b4 AA upgrade their system ( but i feel more slow than b4) i can book without any problem for 1 single name. just put "-" for single name and last name their name
teckhooi
post Jul 15 2010, 09:55 AM

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Got A Question

If I Want To Buy A Ticket From SG to KL, It Show SGD

Can I Pay By Internet Banking In MYR?
abc111
post Jul 15 2010, 12:28 PM

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Hi,

I have a question here. Can I claim back the airport tax from AA if i have to cancel my trip. Bought 4 zero fare tickets for next month. But we cant make it last minute.

Thanks
Togepy
post Jul 15 2010, 11:24 PM

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hi guys, if my name is Chee Keng, but airasia show as CheeKeng without the space in between, is it ok to just leave it like this?
it combines into 1 word in 1 of my itinerary after the update they did last week, should i call them to change or its ok to leave it like this as its kinda hard to get them on phone...
Red Leaf
post Jul 17 2010, 09:08 PM

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QUOTE(alidan @ Jul 14 2010, 05:34 AM)
Hey I'm plannin to fly to uk this sept.is it okay to travel long hours by air Asia. I know it's not the best since the cheaper price.

Anyone traveled to uk by aa bfore?

How was it? was it safe?

Cheers
*
Yes, flew to STN in Nov 09, return in Dec 09(12 pax)
Good. Enjoyed the flight.
Even got panadol (2X) with some warm water for headache to London.

Booked during promo in Feb 09- all in (seat,luggage,food,insurance,tax +flight) only RM1640javascript:emoticon(':clap:')
If 3 or more traveling together, better book private transfer - more or less same as train/bus but door to door service.
Very convenient.


Now new seats - some economy seat are in front where premium use to be.
But price quite high now.


Added on July 17, 2010, 9:17 pm
QUOTE(Togepy @ Jul 15 2010, 11:24 PM)
hi guys, if my name is Chee Keng, but airasia show as CheeKeng without the space in between, is it ok to just leave it like this?
it combines into 1 word in 1 of my itinerary after the update they did last week, should i call them to change or its ok to leave it like this as its kinda hard to get them on phone...
*
Should be no problem. javascript:emoticon(':D')
I have some join into 1 word, some separate and family name either before or after given name

This post has been edited by Red Leaf: Jul 17 2010, 09:17 PM
zaff1984
post Jul 17 2010, 09:29 PM

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Read Leaf, what about the flight seat... is it little cramp like normal AA flight?
Red Leaf
post Jul 18 2010, 01:50 AM

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QUOTE(zaff1984 @ Jul 17 2010, 09:29 PM)
Read Leaf, what about the flight seat... is it little cramp like normal AA flight?
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It's 32" pitch for A340 - the new seat with 3-3-3 config. for economy class

I traveled with the old seat config 2-4-2


Link:
http://blog.airasia.com/index.php/finally-...asia-x-includin

to read more about the new seat

For extra leg room get the hot seats esp if you are tall - cost more of course

Hope it's helpful.

BTW have you booked yr tickets?

This post has been edited by Red Leaf: Jul 18 2010, 01:57 AM

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