Its good to complain for improvement but complaint using emotion without thinking just get you nowhere.

This post has been edited by Putraskyline: Nov 16 2009, 08:31 PM

@cshong
You pay for what you get. If you want good service and all that, maybe you should opt for better airline services that charge higher price.

AA is a budget airline and can be considered better than other overseas budget airline. I know some airline where they make you wait for few hours in the plane before taking off, damage your baggage and won't let you claim, etc. AA is still consider good in that sense.

And the convenient fees is only RM10 la. It's still cheaper compared to other. If that RM10 makes such a difference then don't use AA la. After all, AA is a business and it's goal is to make profit too, like all other businesses.

Excuse me, I would like to ask something.
Since when booking of flight from bangkok -> phuket and phuket -> kuala Lumpur accept direct debit from Malaysian bank? Yes, direct debit is accepted for this route, but only can use bank in Thailand. That means, when you book a flight from overseas to Malaysia, but want to use direct debit from Malaysian bank, I'm sorry to say that your dream wouldn't come true.


So, do you means that it is impossible for an low-cost carrier to achieve 5 stars ranking by Skytrax, while still keeping the air fare low, even free seats?

For me, it is possible for a low-cost carrier to achieve 5 stars ranking by Skytrax, while still keeping the air fare low, or even give free seats. It is the matter of they want to make it or not.

If a low-cost carrier want to make air fare very cheap and everyone can fly even to overseas, while still want to achieve 5 stars ranking status, I strongly believe they can do it.

Sorry for my rude.

I agree with you munkeyflo.

If a person don't like something, then just choose not to use it. No point in all the bickering.

AA and other companies are doing a business. Otherwise they will be a non-profit organization!

You either ignorant or being dumb about business operation. They can make it but it would need cost. Do you understand what means by business? Do you think AA Management are idiot? Have you read articles on how AA operations and income comes from? If you dont want to pay convenient fee, just take MAS. Its easy. Why you are not taking MAS, which have win "your" awards? You do not need to pay any convenience fee if you take it. This is just lame complaint. I don't mind if you are complaining about punctuality, quality of steward/ess and LCCT facilities.

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Added on November 16, 2009, 10:57 pmMaybe AA will win "The Best non profit Airlines" by Skytrax.

This post has been edited by Putraskyline: Nov 16 2009, 11:01 PM

Hello! I am a 1st-timer, Please help!!

1) I have bought 2 FS tickets. My tickets have been sent to me, debts are cleared but I could not see them in my 'manage booking'. Does this happen to you? Anything I can do?

2) How can I pay the extra drinks bought on AAX? cc/dc/ cash?

3) My flight PG-KL will be departing on 8.15am & my next flight KL-LONDON will be on 12.30pm. Is this a worth-taking risk?

thanks!

1) "Manage Booking" -> "Manage My Booking" -> for non-member, fill in Booking number, Departure date, Origin City, Destination City, Contact e-mail -> "Find Itinerary"
If doesn't work, try again another day.

2) Drinks onboard, pay by cash - ringgit.

3) The risk is there. Anything can happen - PEN-KUL delay? KUL-STN reschedule to earlier time?
Worth taking the risk or not? Up to you, can you take risk?

i dont fly air asia. once is enough and twice was a disaster.

i'm just not cut out for the budget flights thingy.

In the end, if its cheaper than full serviced flights like MAS, then your complaint is the most stupid.
If RM10 is too expensive for you, then please stay at home and WORK MORE to save up



Of course.

You think deducting from another person's bank account savings/debit account from another country is that easy?

There is a huge difference between credit card and debit card, and this is one of it.

Oh, what is so difficult in getting a credit card? Everyone has one, why not you?

it means it is IRRELEVANT what stars are there. Even if it has 5 stars but the general public can't afford, whats the point!


And if they don't want it, its their business. They choose to run their own business, they can determine what to charge and what service to give.
Its just business. If you don't like it, dont take it.

Choose tiger airways then

Define cheap. To them, extra RM10 is cheap. Using credit card is cheap.
But to you, you're too cheap to be considered.

Sifu sifu..
Would like to know whether is it possible to just buy travel insurance for 1 or 2 person out of a group booking of 5. If possible, how?

Thanks.

I dun buy AA travel insurance wan..so do 3rd party punya

This post has been edited by stimix: Nov 17 2009, 08:58 AM

Ya. I don't buy their travel insurance as well since I got my family has our own travel insurance. But my parents would like to know how cause some of their senior citizen friends don't have travel insurance. So they need to book separately if wanna buy travel insurance?

when buying you can buy for 3 ppl in the group with insurance.

then book again for 2 ppl without insurance.

or better still, whole group no insurance....coz u can buy seperately outside

Just remember to clik CANCEL when the pop up prompts you.

You know why I choose AirAsia? I choose AirAsia not because of it is cheaper.

I am a person who like to travel with a lot of family members and friends. If they choose AirAsia but I choose MAS or other airline, then I will be separated with them. So, I have no choice but to choose AirAsia.

I also choose AirAsia in the situation that only AirAsia offer direct flight to my destination. If MAS also offer direct flight, priority will be given to MAS, except if majority of my family members or friends choose to use AirAsia.

For that RM10 convenient fee, I feel angry because I feel that AirAsia is cheating the passenger. I don't see any improvement in payment process. Plus that convenient fee only show during the payment process, instead of showing it in each booking process, this is the most unacceptable, because passengers only know about it at the payment process.

"Everyone has one", including Baby? If not, it is not considered Everyone.

Even if my income meet the requirement for a credit card, it still need a few months to process. I have no mood to wait for such long time.

According to the website at http://www.airlinequality.com/StarRanking/star_system.htm , a 5 stars airline does not need it products to be 5 stars. The good quality of staff already enough to make an airline 5 stars, even the products does not meet 5 stars.

So far, I don't think it will cost AirAsia anything to improve it staff.

I think you never done any research about the bad things done by Tiger Airways. According to http://www.theage.com.au/travel/travel-new...91026-hg17.html , this Tiger Airways left all the passengers in the Airport, while the flight still take off. Based on this bad things + other passengers' complaints, I will never take Tiger Airways for the rest of my life.

haizz lagi-lagi can't grabbed it..although wth the conveninet fee charged (probably they realised CC co also charrging them 3% liao)...you still get it cheaper than any airline...why still ranting....RM22 inc of convenience to Langkawi not cheap meh? ..Like thnat u can fly wth others liao...

Its super cheap if I compared to Bus. KL-Alor Star Rm40 + Rm22 for ferry. I don't know why he still rambling here. Its nonsense for normal brain thinking. Thats why I feel I need to reply here. hahah

Ok. Since we have different views for the convenience fee, there is no point continue the argument about convenience fee.

There are still a lot of other issues with AirAsia. And these issues not related to "pay peanuts get peanuts" or "you get for what you paid".

No need to talk about flight delays, flight consolidation (merging), etc. Lets look at some serious issues.

The following problems should not exist.

1. Still have some passengers not being notified about the flight delays / retime / cancellations.

I believe some of you might received notification of flight delays / retime / cancellation, but not everyone received. Nowadays, still got people complain that they never receive any notification of flight delay / retime / cancellation until they reach the airport. Yes, we should expect delays / retime when choosing AirAsia, but AirAsia must make sure everyone received the notification.

If the SMS notification system are efficient enough, it wouldn't take much time to notify all affected passengers. I know the staff need time to type the sms message. But, after typing the message, everything can be done in very fast. With my mobile phone, after I type the SMS and press the send button, the sms will be send within 5 seconds.

With the latest technology, after airline staff typed the sms message, the SMS system can connect to the airline booking server to retrieve mobile phone number of affected passengers, then automatic send the messages to the affected passengers. And the staff must monitor the process from time to time. If the SMS server used by AirAsia does not have this automated features, what are the purpose of AirAsia to hire programmers?

Each sms message take about 5 seconds to send. I assume that AirAsia staff take 1 minute to type the message, and assume that the SMS system take 1 minute to retrieve phone number of affected passengers from the booking servers, and assume that there are 150 affected passengers. 5 seconds x 150 = 750 seconds = 12 minutes 30 seconds, + 1 minute + 1 minute = 14 minutes 30 seconds, not even reach 15 minutes. So, I don't believe that it take much time for the passengers to be notified.

Sometimes, AirAsia use email instead of SMS. Assume that you book a flight to overseas + return flight, your return flight was retimed while you are in overseas, AirAsia send the notification to you by email instead of SMS, but you didn't bring your laptop together and cannot check your email, you wouldn't know the flight retime.

Nowadays, almost all mobile phone have the delivery report feature for SMS, I believe this apply to SMS system that AirAsia use. So, even when the message cannot be delivered to a passenger, AirAsia staff will know, and they must immediately use other ways to contact the passenger.

2. Passengers name not in the list.

AirAsia let the passengers check in by just showing the IC card or passport, this bring benefits to those passengers who does not have printer to print the itinerary. But, still got people complain that their names are not in the list of passengers even they made the full payment. In this case, check-in staff may also not let the passengers to check-in even if they bring the itinerary and receipt.

3. Computer system at the sales office down caused customer cannot purchase the ticket at the sales office.

Read this case as example: http://blog.airasia.com/index.php/loyal-cu...f-airasia--2001

Sometimes, when there is emergency and we need to book a flight depart within 24 hours, we cannot book online. So, we have to go to AirAsia offices. It will be annoyance when the computer system at the sales office down caused us cannot book the flight. Restarting a computer does not take much time, but the staff don't want. If they scare that some information may be lost after restarting the computer, that means the information are not automatically saved. If this is the case, AirAsia should ask its programmer or the supplier of the software to do something. I am a computer science student, so don't try to cheat me on this.

4. Staff attitude

Sometimes, when we ask something, the handling staff will response with very rude voice. I even read the complain done by other passenger that during the flight delay, when the passenger ask some questions, the staff just response with Chinese foul language ( C + I + B + A + I). Lets look at http://www.complaintsboard.com/complaints/...ia-c168105.html . How can the staff speak foul language to the passenger?

When there is flight delay / retime / cancellation, the passengers reserve the right to know the reasons. How come AirAsia staff don't know the reason? It is the responsibility for AirAsia to explain to its staffs about the reason of flight delay / retime / cancellations so that they can handle the passengers. It is also the responsibility of the staff to ask the management for the reasons if they were not told.


Even if AirAsia offer low fare, but the issues above can be considered serious and must be resolved. Else, it will affect AirAsia's image.

This post has been edited by cshong: Nov 17 2009, 02:00 PM

Well OK.. now you cum back to the real issue of AA liao..haha...Apalah discussing on the petty fare which everyone san see it's dropping by years...

Those AA problems such as call ctr, flight delays, staff attitude (Well I kena once mths back) & more are part of AA continous effort to boost their image...Hope they change-lah but so far only few noticeable changes done....& yes they did it b4 such as fixed seating (But those not paying kena teruk-teruk!!..horrible), 15kg consilidated weigh compare to 15kg per pax last time, & few more.

If you choose MAS and is willing to pay for it, I doubt they will want to choose Air Asia, unless of course, you can't afford to pay for everybody.


Now, did the RM10 convenience fee was explicitly indicated to improve the payment process? Or are you assuming it has to be?

AirAsia could lump it all up together and give you an overall marked up fee and you wouldn't even know it. But consider this, why would they not do this and instead itemized for you? Think about it, its pretty simple to implement. Just add RM5 each way for each route. But yet, they decide to itemize them. Is this cheating? Nope it isn't


You're classifying yourself as a Baby?
Surely the "Everyone" is in the context of those above 18, working and an AirAsia member.


Chinese has a saying: why wait until you need to shit, then only you start digging the hole?

You have the mood to complain yet can't even get yourself a credit card?

Of all my encounter with AirAsia, and I've been flying to and fro bangkok once every 2 months, I've never encountered a lousy staff. In fact, in all my encounters with them, it was all very pleasant.

Now, doesn't this tell you that AirAsia is still better?

You pay for RM10, you get RM10 worth of convenience.

For me, if I pay for MAS, it will cost me few hundred more, I get the few hundred more of convenience than you can ever imagine.

Some mores:

5. Staff cheating money on wheelchair services, plus bad attitude in handling disabled passengers.

Especially with wheelchair charges.

The fact is that AirAsia's RM12 charges for wheelchair services cover the wheelchair services at the point of departure + at the point of arrival.

According to some disabled passengers' complaint, they did paid the RM12 wheelchair services before departure. When arrived at the destination, the wheelchair staff at the point of arrival trying to 'cheat' for another RM12.

And, I ever read the complaint that wheelchair staff put the disabled passengers on the floor, instead of putting them on any seat / chair. This caused the passenger suffer more pain.

This post has been edited by cshong: Nov 17 2009, 02:25 PM