Don't be so rude man.

Lets complain to NCCC (www.nccc.org.my).

There are some option like Pick A Seat, which cannot be made if you choose to pay by direct debit.

Pick A Seat fee is RM5 per person per way. That means I will be charged RM10 for return air tickets. Then, I cannot pay using Direct Debit. I have to use credit card and pay extra RM5 per way = RM10 return.

RM10 + RM10 = RM20. That means I have to pay RM20 instead of RM10 for pick a seat.

It is AirAsia choose to invest much in the payment system, not me. If they invest in upgrading the payment system, they are the one who should pay, not the passengers. The cost of payment system strongly non of passengers' business.

So, during the no free seats promotion period, are they going to tell us that the non-free fare we paid not enough to cover the cost of payment system? I strongly 100% wouldn't believe this.

They better cancel this RM5 convenience fee. Else, next time when I buy AirAsia ticket, if they charge me this again, you will see my complain in NCCC website. I am very serious.

Excuse me, I would like to ask something.
Since when booking of flight from bangkok -> phuket and phuket -> kuala Lumpur accept direct debit from Malaysian bank? Yes, direct debit is accepted for this route, but only can use bank in Thailand. That means, when you book a flight from overseas to Malaysia, but want to use direct debit from Malaysian bank, I'm sorry to say that your dream wouldn't come true.

So, do you means that it is impossible for an low-cost carrier to achieve 5 stars ranking by Skytrax, while still keeping the air fare low, even free seats?

For me, it is possible for a low-cost carrier to achieve 5 stars ranking by Skytrax, while still keeping the air fare low, or even give free seats. It is the matter of they want to make it or not.

If a low-cost carrier want to make air fare very cheap and everyone can fly even to overseas, while still want to achieve 5 stars ranking status, I strongly believe they can do it.

Sifu sifu..
Would like to know whether is it possible to just buy travel insurance for 1 or 2 person out of a group booking of 5. If possible, how?

Thanks.

You know why I choose AirAsia? I choose AirAsia not because of it is cheaper.

I am a person who like to travel with a lot of family members and friends. If they choose AirAsia but I choose MAS or other airline, then I will be separated with them. So, I have no choice but to choose AirAsia.

I also choose AirAsia in the situation that only AirAsia offer direct flight to my destination. If MAS also offer direct flight, priority will be given to MAS, except if majority of my family members or friends choose to use AirAsia.

For that RM10 convenient fee, I feel angry because I feel that AirAsia is cheating the passenger. I don't see any improvement in payment process. Plus that convenient fee only show during the payment process, instead of showing it in each booking process, this is the most unacceptable, because passengers only know about it at the payment process.

"Everyone has one", including Baby? If not, it is not considered Everyone.

Even if my income meet the requirement for a credit card, it still need a few months to process. I have no mood to wait for such long time.

According to the website at http://www.airlinequality.com/StarRanking/star_system.htm , a 5 stars airline does not need it products to be 5 stars. The good quality of staff already enough to make an airline 5 stars, even the products does not meet 5 stars.

So far, I don't think it will cost AirAsia anything to improve it staff.

I think you never done any research about the bad things done by Tiger Airways. According to http://www.theage.com.au/travel/travel-new...91026-hg17.html , this Tiger Airways left all the passengers in the Airport, while the flight still take off. Based on this bad things + other passengers' complaints, I will never take Tiger Airways for the rest of my life.

Ok. Since we have different views for the convenience fee, there is no point continue the argument about convenience fee.

There are still a lot of other issues with AirAsia. And these issues not related to "pay peanuts get peanuts" or "you get for what you paid".

No need to talk about flight delays, flight consolidation (merging), etc. Lets look at some serious issues.

The following problems should not exist.

1. Still have some passengers not being notified about the flight delays / retime / cancellations.

I believe some of you might received notification of flight delays / retime / cancellation, but not everyone received. Nowadays, still got people complain that they never receive any notification of flight delay / retime / cancellation until they reach the airport. Yes, we should expect delays / retime when choosing AirAsia, but AirAsia must make sure everyone received the notification.

If the SMS notification system are efficient enough, it wouldn't take much time to notify all affected passengers. I know the staff need time to type the sms message. But, after typing the message, everything can be done in very fast. With my mobile phone, after I type the SMS and press the send button, the sms will be send within 5 seconds.

With the latest technology, after airline staff typed the sms message, the SMS system can connect to the airline booking server to retrieve mobile phone number of affected passengers, then automatic send the messages to the affected passengers. And the staff must monitor the process from time to time. If the SMS server used by AirAsia does not have this automated features, what are the purpose of AirAsia to hire programmers?

Each sms message take about 5 seconds to send. I assume that AirAsia staff take 1 minute to type the message, and assume that the SMS system take 1 minute to retrieve phone number of affected passengers from the booking servers, and assume that there are 150 affected passengers. 5 seconds x 150 = 750 seconds = 12 minutes 30 seconds, + 1 minute + 1 minute = 14 minutes 30 seconds, not even reach 15 minutes. So, I don't believe that it take much time for the passengers to be notified.

Sometimes, AirAsia use email instead of SMS. Assume that you book a flight to overseas + return flight, your return flight was retimed while you are in overseas, AirAsia send the notification to you by email instead of SMS, but you didn't bring your laptop together and cannot check your email, you wouldn't know the flight retime.

Nowadays, almost all mobile phone have the delivery report feature for SMS, I believe this apply to SMS system that AirAsia use. So, even when the message cannot be delivered to a passenger, AirAsia staff will know, and they must immediately use other ways to contact the passenger.

2. Passengers name not in the list.

AirAsia let the passengers check in by just showing the IC card or passport, this bring benefits to those passengers who does not have printer to print the itinerary. But, still got people complain that their names are not in the list of passengers even they made the full payment. In this case, check-in staff may also not let the passengers to check-in even if they bring the itinerary and receipt.

3. Computer system at the sales office down caused customer cannot purchase the ticket at the sales office.

Read this case as example: http://blog.airasia.com/index.php/loyal-cu...f-airasia--2001

Sometimes, when there is emergency and we need to book a flight depart within 24 hours, we cannot book online. So, we have to go to AirAsia offices. It will be annoyance when the computer system at the sales office down caused us cannot book the flight. Restarting a computer does not take much time, but the staff don't want. If they scare that some information may be lost after restarting the computer, that means the information are not automatically saved. If this is the case, AirAsia should ask its programmer or the supplier of the software to do something. I am a computer science student, so don't try to cheat me on this.

4. Staff attitude

Sometimes, when we ask something, the handling staff will response with very rude voice. I even read the complain done by other passenger that during the flight delay, when the passenger ask some questions, the staff just response with Chinese foul language ( C + I + B + A + I). Lets look at http://www.complaintsboard.com/complaints/...ia-c168105.html . How can the staff speak foul language to the passenger?

When there is flight delay / retime / cancellation, the passengers reserve the right to know the reasons. How come AirAsia staff don't know the reason? It is the responsibility for AirAsia to explain to its staffs about the reason of flight delay / retime / cancellations so that they can handle the passengers. It is also the responsibility of the staff to ask the management for the reasons if they were not told.
Even if AirAsia offer low fare, but the issues above can be considered serious and must be resolved. Else, it will affect AirAsia's image.

Reply to happy4ever,

Since our view are different, no point arguing. You can proceed with your own view. Same to me, I will proceed to my own view without changes, so no point to continue argue.
It is only you. For me, when using AirAsia, I experienced the world's rudest and unprofessional staff.

If AirAsia take it seriously, we wouldn't found any complaint on NCCC's website. As NCCC only entertain the complain if the issue not being solved after the complainant make complain to airasia.

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Added on November 17, 2009, 3:08 pm

Mee too. I experienced the same thing, but from you.

For the person like me, I will only stand at the side of consumers. Because I take the customers and consumers are the most important things in business.

Ok. Although I disagree with the convenience fee, but I have to admit the fact that those convenience fee at least cheaper than the administration fee before.
If passengers request for something that AirAsia does not provide, the staff still can use the polite voice and tell the passenger nicely. If the staff talk nicely, at least the passenger won't feel that the staff is rude.

If the passenger being rude to the staff, it is the passenger no manners, not moral educated. The staff no need to follow the same.

Like me, when I request for something or ask some questions, regardless to which company, I always talk to the staff in very nice voice. I will try my best to be as polite as possible when talking to the staff. But, at the same time I also hope that the staff will talk to me at least in polite voice.

I understand that AirAsia is a "no frill" airline. But, I believe that being polite to passengers doesn't cost anything. At the same time, being rude also don't earn anything.

Well, On the staff attitude, I dun have any on their stewardess..luv their dressings...hehe.

But on their ground services, I did hv problem wth them during my recent trip too Tawau...I purposely come early & was 3-5 in the que to check-in & getting my family together...Upon reaching my turn, I told the staff to put my family in a row...and guess what intead of doing so, They seperate 3 of us in diff rows!! I got irritated and ask them to combine & they said computer generated ticket kenot change..Pls goto AA office to buy seat number!! Even I wanted to pay for the seats, they reluctant to change for me & ask me to goto the office which I dun even know where...& at 5:45am...mana ada bukak!! haizzz...

Well..This is what we said paid peanut getting monkey....but well, poor ppl must travel budget...Can't even affors bus ticket to Langkawi..no worry we buy AA..much cheaper than bus ticket..yeahhh

Just to share with you guys here what my parents were told from AA.

If you bought the ticket and can't make it and found someone to replace you...
You can transfer it to the person but you and that person must be at the counter on the day of departure.
And there will be some admin fee charge for the transfer, RM50 like that. 
But dunno is it possible for promo tickets.

Anyone know if you have prepurchased your check in baggage, let's say 15kg, can you later upgrade it to 25kg? Will the pre purchased 15kg money I paid being forfeited?

For the 15kg, they only count on the weight? not numbers of baggages? Can I check in more than 1 bag?

The price u pre-booked should stayed. Anything above 15kg u need to pay based on the schedule fee in their website.

Yes u can check-in multiple bags provided the total per pAX NOT EXCEEDING 15kg

Damn.. a few hrs ago i booked a trip to hk.. i mistakenly clicked the wrong flight time. So I went to 'manage my booking.' I successfully changed the time! BUT... they freakin charged me a whopping RM 360 just for the amendment! WTF.. I had no choice, called the customer service but it keep direct me to the online bookings. Then called my bank to cancel the flight (cant, got to deal directly with AA) so.. its an expensive lesson for me, got to live with it.