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 AIRASIA, Services, Complains, & Q&A

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stimix
post Nov 19 2009, 11:00 PM

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AA so kejam wan...haizzz...I better keep my mouth shut nxt time if I dunwan to prebook seat..the more I ask to be combined, the more they seperate my family!! haizzz
Ami Tsun
post Nov 19 2009, 11:19 PM

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QUOTE(Chester @ Nov 19 2009, 07:49 PM)
Can we not use the automatic kiosk to print boarding pass. Instead, go counter print. Last I print, both ticket print together but seat not together (diff row). looks random
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When you go to the kiosk, it's called "self check-in", ie DIY check in and get your boarding pass. You can always go to the counter to check-in, just join the queue.

So long as you didn't pay and pre-book the seat, you'd suffer the same fate - up to the system to assign seat.
Ami Tsun
post Nov 19 2009, 11:26 PM

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QUOTE(stimix @ Nov 19 2009, 11:00 PM)
AA so kejam wan...haizzz...I better keep my mouth shut nxt time if I dunwan to prebook seat..the more I ask to be combined, the more they seperate my family!! haizzz
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Your next AA flight, got pre book seat not?
stimix
post Nov 19 2009, 11:55 PM

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no wor...I follow ur steps liao...only book last minit when closer to the date..
Ami Tsun
post Nov 20 2009, 12:34 AM

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Don't blame me if the price increase later ah....

I myself kena, baggage handling fee has increased But I accept the fact la, coz still not sure need or no need to check in baggage.


munkeyflo
post Nov 20 2009, 09:53 AM

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about the seating arrangement.
My parents told me that if wanna get seats together then must do the online check-in early. I think we can do it 2 days before departure right? so do it like just a little after 2 days before departure, then might be able to get seats together if you booked together. nonit to pay for that i think. tongue.gif
Ami Tsun
post Nov 20 2009, 10:12 AM

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Seating arrangement - if you are not paying for the seat, you can try whatever way to check in, but, still it all depends on your luck!

There are people who did not pre-book the seat, and check in late, lucky for them, dapat sit in front row - the hot seat that's worth RM25!

There are people who check in early, get to sit together, but at the back rows. Then there are also people who are seperated but at least get to sit in the front rows.

So, it's all LUCK, or just pay for it! Even the check in counter staff has no control over the seating arrangement system.


stimix
post Nov 20 2009, 10:37 AM

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Well, If u dun prebook seat, the best is to keep quiet & dun ask to be seated together...My rude experienced..I came pretty early just to get chances to be seated together & open my mouth asking for it...and what I got? all 3 of us got seperated!!

A month earlier, I came pretty late just 45min b4 flight, I dun ask for the seats but atlest 2 of us got to be seated together...

So pay abit to get seating...Now worry me...bcos I dun pre-book again..
hihihehe
post Nov 20 2009, 03:27 PM

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lol..even a seat also sounds scary
i nvr book a seat n plan to check in tht time call them to let me n my gf sit together..if cannot be done then need to ask for the person in board for changing...
Ami Tsun
post Nov 20 2009, 03:37 PM

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Oh, you better don't ask, or you'll kena like stimix, he asked and kena separated - purposely!

So far, I've only paid once for the seats - KUL-HKG-KUL, for 3 pax.


munkeyflo
post Nov 20 2009, 05:43 PM

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2 person travel not so bad la. so far never been separated from my bf. tongue.gif
hope monday go bali also will be together. blush.gif
AskarPerang
post Nov 20 2009, 06:27 PM

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I checked in with 5 friends the other day and all of us got to sit together.
Didn't ask or request but I guess depending on the luck of the person at the check in counter.
stimix
post Nov 20 2009, 08:14 PM

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haizz why I so bad luck wan....
Chester
post Nov 20 2009, 08:35 PM

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u guys use auto kiosk or counter?
munkeyflo
post Nov 20 2009, 09:27 PM

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Just to share with you guys here what my parents were told from AA.

If you bought the ticket and can't make it and found someone to replace you...
You can transfer it to the person but you and that person must be at the counter on the day of departure.
And there will be some admin fee charge for the transfer, RM50 like that. drool.gif
But dunno is it possible for promo tickets.

This post has been edited by munkeyflo: Nov 20 2009, 09:30 PM
alex_cyw1985
post Nov 21 2009, 12:30 AM

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what is the working hour for LCCT Office? They open on sat? / public holiday?
happy4ever
post Nov 21 2009, 10:22 AM

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QUOTE(munkeyflo @ Nov 20 2009, 09:27 PM)
Just to share with you guys here what my parents were told from AA.

If you bought the ticket and can't make it and found someone to replace you...
You can transfer it to the person but you and that person must be at the counter on the day of departure.
And there will be some admin fee charge for the transfer, RM50 like that.  drool.gif
But dunno is it possible for promo tickets.
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you can do it online la.

useful if (and only if) the extra penalty charges adding up to the cost of ticket is still lower than buying a new ticket by the new fella. Otherwise no point, just buy a new ticket.
munkeyflo
post Nov 21 2009, 11:44 AM

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QUOTE(happy4ever @ Nov 21 2009, 10:22 AM)
you can do it online la.

useful if (and only if) the extra penalty charges adding up to the cost of ticket is still lower than buying a new ticket by the new fella. Otherwise no point, just buy a new ticket.
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Oooh. How did you do it? I can't seem to find it the other day.
Called them and they said need to go to counter and do it. doh.gif
Chester
post Nov 21 2009, 01:50 PM

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Can use AA live chat in their website, much faster than calling them..
alex_cyw1985
post Nov 21 2009, 02:11 PM

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QUOTE(Chester @ Nov 21 2009, 01:50 PM)
Can use AA live chat in their website, much faster than calling them..
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I can't find the live chat, can you gv me the link?

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