Have a very bad experience with CIMB DA. At first I was thrilled when I get my CIMB DA ATM PIN but ended up with total disappointment. I thought of associating it with my existing CIMBClicks account.
Let's me start from the beginning. At first I got this saving account (SA) and it comes with an ATM card that will charge me RM 8 annually. Then I opened a CIMBClicks with this ATM card. Recently, I cancelled this 1st ATM card and opened a basic saving account (BSA) since it won't suck RM 8 every year. However, I couldn't remember the PIN I assigned for the 2nd ATM card and it has been blocked after 3 times. I couldn't associate this 2nd ATM card with the existing CIMBClicks and if I really need to the association, I have to pay RM 12 to get a new PIN or a new card. Here comes the real part, I applied CIMB DA so that I thought I could associate it to the existing CIMBClicks account. After got the PIN yesterday and generated a e-PIN, I realized that I couldn't gain any access. Gave a call to CIMBClicks CS and guess what they said.
They said it's different account category - ATM is deposit account and DA is credit card. Therefore, I couldn't associate CIMB DA CC to my exisiting CIMBClicks account. Fine and then I asked if I could cancel/terminate the existing CIMBClicks account for security purpose and it's meaningless to me as I couldn't view the details of SA, BSA and CIMB DA details unless I pay RM 12 for it. They said my CIMBClicks account is considered suspended but it's not terminated and somehow, it could still be activated. They said if I really want to terminate this existing CIMBClicks account, I need to provide them with my 1st ATM card number which god knows what is since I have returned to the home branch.
What's a great system. Totally inefficent as compared to M2U. I'll proceed with cancelling the SA, BSA and CIMBClicks account from now. They also said that if I wanted to view my CIMB DA details online (including statement and etc), I have to register a brand new CIMBClicks account. I was WTH. I have to maintain two accounts which sound ridiculous to me.
After this enjoyable call in the morning, I called CIMB DA CS to ask if I could cancel the CIMB DA ATM facility for security purpose since I got the PIN and generated a e-PIN. This PIN also allows to perform a cash advance. They asked me to suspend the facility by enterring the PIN wrongly for 3 times. I asked after I did this and in the future if I need the cash advance facility, could I able to request for a new PIN. They said cannot and I have to cancel this DA card and get a new replacement card.
What a pleasant morning to go through with CIMB and CIMB DA CS.
This post has been edited by David83: Feb 1 2008, 07:41 PM
CREDIT Card Thread v2, Everything about the world of plastic
Feb 1 2008, 07:39 PM
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