TS would u mind providing us the name of the pet store??
maybe by PM?? i would like to know coz then i won visit that store no more

i agree with chamelion...coz they usually will not gv refund as it hurts their pocket i remember one of our forumer's friend also had a similar experience with one of the local more popular store...however, the friend did not manage to get a refund, and not even another dog...but jus got discount on BUYING another dog...

*** madmoz ah is this forumer im talking about u ah? coz i forgot who it is dy ***

i think yes ah... he said he got siu kat at some discounted price ah...

but I would like to know which pet shop too lor... cause distemper will spread to other doggies? Then maybe other dogs in the shop also got the virus de!

Thanks everyone for their feedback.

The petshop is quite a famous petshop in JB so you guys in KL have nothing to worry about. The petshop's name is N****** T*****, very well known for importing many rare and hard to find breeds.

Their dogs all come through Thailand, I think the dogs "travelled by some ways" from Thailand to Malaysia so the dogs dont have vaccination cards or certs. Even my friend's chow chow came originally from China to Thailand, then the petshop got the right connections to get the dogs into Malaysia.

doh...in JB izzit? then i will never need to worry...impossible will go there buy anything...haha

i sent a MS back to sabah (my hometown) from KL.
yeah, like they said, u have to get a doctor to prove that ur dog is healthy, and the license that goes on..
documents and a whole lot of things @.@ which u need to spend like, roughly rm1k D: (sitting airplane back - have to go through customs)
and then quarantines and stuffs. actually its a really long procedure @.@ i forgot how long did it take to finish up all the procedures @.@

This post has been edited by lilcatty: Dec 3 2007, 03:02 AM

Hi nicwise, so sorry about your friend's recent loss and well i"ve got bad news for you, whatever pets that was purchased from a pet shop should be brought to the vet for a health check immediately. And within 24 hours with a vet report, you could have got a refund. When you need to purchase a dog, get it from a breeder or a pet shop that specializes in dogs. Where they will have shelfs of dog food, dog accessories, dog health items, dog microchip tag services if available and a couple of dog breeds in the shop. The pet shop that your friend have gone too is completely unreliable. They are only interested in making money and definitely you will not get a refund. Tell your friend to not get into trouble. It is hard to overcome the loss of a dog, but we need to carry on, and i am definitely sure your friend will get a better match (dog) in the future.

1000 for sending it back to sabah? worth it?
better you buy one directly in sabah

yaya...i also wanna knw...
since i plan to pet 2 cats...i'm indonesia chinese study in KL, so if i wanna take my pet back later....hw to go thorough the procedure..?
thx

wah cats also wanna ship? somemore back to indonesia....2 somemore....surely cost you a bomb if like that..
Shipping a dog back to sabah within malaysia already RM1K.......

Out of topic already but I will answer this. After this, please do not bring up this topic as it is about a dog from a petshop.

You need to get a permit of import from Indonesia and an export permit from Malaysia. Air travel is by MAS airlines. You really need to plan. The cost could be Rm2k and above, also the quarantine can be anything from a few weeks to a few months. The paper work is alot, it could take you about 3 months or more to clear all the paperwork but you should not do this alone. Get help from a petshop or advice from a vet clinic. You need an agent to help you.

I have never ship any pets in or out but I roughly know what to expect. Find the information yourself as if you PM me, no use also as I got no contacts. Sooooo..... search this forum. Someone already opened a thread about shipping.

People love their pets, that is why they bother. Each individual care for their pets differently, so if we love our pets, price is nothing.

Anyway, just a reminder, stay with the topic. Do not stray.

but then if quarantine, will the authorities take good care of the pets? are we able to monitor them or we will be in tha dark?

If the pet shop owner said they did vaccination on the pup, they should have the vaccination card as prove and should be given to your friend to follow up with any future vaccination requirements. The pet store can't even provide the vaccination card, it is kind of obvious that they just crap out the story just so your friend will buy it confidently.

Do what's best to fight. Cause if we as consumer do not stand for our rights, more pet shop owners will neglect these issues and who knows, more innocent animals will die!

It makes me feel so angry to hear such pet shop owners are so irresponsible to these details and tried to avoid refund.

vaccination got provide medic cards? As far as i know, i only got an MKA Cert when i bought my MS last week.
that also haven't ready and the shop claimed it will post to my address..

If really there is a vaccination card, i am going to meet the shop owner to demand for one also...

of course vaccination got medical cards. when i bought my 2nd westie a few weeks ago here in KL, it came with a vaccination card (IF the dog was vaccinated prior).

to the TS, i am really sorry to hear of this story. but everything sounds dubious. to export an animal from China or Thailand, there is a lot of paperwork to be done and the official government vet has to issue export certificate and do a check to ensure the animal has all the necessary vaccinations. I know this as i moved from Bangkok to KL with my westie and it had to be checked by a official government vet at the old Don Muang Airport to get documents. these documents are then sent to Malaysia customs so i can get an import certificate for him. upon arrival at KLIA, my dog was sent to quarantine for 7 days before being allowed to be taken home.

This post has been edited by ihawk98: Dec 3 2007, 01:31 PM

General rule of thumb is whatever puppy/dog you newly bought regardless from reputable petshop or breeder, you need to bring it to the vet for another check-up within 24 hours. Make sure it did not carry any contagious disease to your other house pet.

Do not take the words from the seller 100%, always get a second vet opinion on the dog's health condition.

To claim a refund on a sick or genetically defective puppy you just bought is almost IMPOSSIBLE if you and seller do not have an agreement. Even in US this kind of issue is still never resolve.

So...buyer must always ask for a contract (preferably written) from the seller if you are buying an expensive pedigree. If the seller is unwilling to give you a contract to replace a dog if a genetic defect surfaces, then don't buy from him/her.

Another thing worth you all to ponder is... if a seller is selling you a pedigree below market price, do you think he/she will give you a guarantee contract?

basically there is one vaccination card provided after their vaccination. Dido doesn't have one? o.O"

and pet stores often find their way out (without going through the customs - under table) and quarantines. so sometime it's a risk to have dogs being imported in by unethical pet stores

This post has been edited by lilcatty: Dec 3 2007, 02:51 PM

TS, sorry about your friend's loss. I know how it's like to really want a rare breed but then next time, please becareful to avoid getting cheated like this. Sure feels bad that the dog just died even though you dont take the money into calculations - emotional hurt.

Generally, avoid dogs from Thailand at all cost. You should go to Bangkok and see the condition there. Transferring dogs is like how they transport chicken here in Malaysia. Hundreds of them in the cage, with various diseases and some without vaccincation. I know this because my friend's wife is from Thailand and she runs a pet shop there before marrying my friend.

To get a healthy pup from Thailand (your's is china go through thai), it's the same thing, same mean of transportation, lorry, disease.

Vaccination, guarantee got medical card. Do not trust people just by mouth especially if you first time buy from them. This does not apply to dogs only but any other things you wish to purchase. Black & white is standard practise. If you go hosp also got card and record, right?

Distemper is lethal. My Westie of 4 months, female was bought from a local breeder whose Sire is the local champion but imported from Thai. Really a champion but then, when I brought her home at first, she also cough. I thought distemper and then brought her to the vet, EVERY 4 days!! Take leave from work just to bring her, spend more around 1k to cure her and luckily it's not distemper. Just that when she young, she is weak but now stronger already.

I hope you becareful with all your future purchases, especially when it cost thousand of dollars. Send our condolences to your friend. Sorry I cannot advise you on the legal action you can take against such irresponsible pet shop. You can write to the press, that is what I'd guaranteed do.

TS, very very sorry to hear about your friend's loss.

Like the rest of them had said, bring your newly bought furkid to the vet immediately after getting them.

canine have 2 very well known virus, canine distemper and canine parvovirus.. both brings death.. do some research online... i have known of a similiar case before..... canine virus need 3 weeks to show their symptom... so.. if ur dog show sympthom after few days u bring home.. means, the dog kena virus before your hand.. according to the law, selling of unfit goods is against the law...
the case that i know, got back refund.... full refund.. except for the medical charges..
go to ur local consumer assoc.. tell them ur case.. they have a book regrading this case.. but their example using cat.. same concept...

go back the shop, tell the shop if they dont refund, u will report to consumer assoc... but before that, tell ur doc to write a report of the dog death cause, and symptom. u just need to prove that the dog died of canine, and it is infected before hand, and that the shop sell u unfit and unhealthy dog... this is due to canine bring death... and there is no 100% cure... only long term medicine can suppress the sickness.. long term means more cash involved... and doesn't have 100% cure....

sumore, if kena canine, kenot take vaccine.. cause dog body not suitable... thus making it prone to other virus also....

Thanks everyone for their concern and kind feedback.

After going with my friend to talk to the ladyboss, she only said she will give my friend a huge discount the next dog she buy from her. (But who is gonna buy from her again?)

And since my friend is those type that don't wanna make things very big and complicated, just accepted her apology and offer. The ladyboss said most probably it was infected during transit here to Malaysia. God knows how many of her other dogs are infected too.

Since the ladyboss's husband is a gangster with lots of tattoos and there are alot of thugs in that shop too. We feel that its best to let matter rest but I guess my friend learned her lesson this time round.

For the time being she will be contented to just play with my dogs Its quite sad since she had been waiting for a long time to finally get a dog. All I can say its a very traumatic first time experience. My first dog was bought from the same petshop and I never went back there again. I am thankful my dog did not suffer the same fate, if not I would be very discouraged to buy another dog.

She also did not consult me before buying the dog, if not I would have asked her to avoid that shop. I guess alot of us just buy our dogs on impulse, but at the end of the day, I guessed we all learned our lesson.

---

Added on December 3, 2007, 5:45 pmThanks pennywise for your information on dogs being imported from Thailand. When I bought my first dog, a corgi from her, she told me that alot of her dogs in her shop were brought in through Thailand. Then when I asked her if they were from puppymills, she said no. She said the dogs were bred by rich hobby breeders in Thailand. They live in big houses and breed nice dogs for sale. Maybe should not take her word for it. Anyway glad my dog turned out fine.

This post has been edited by nicwise: Dec 3 2007, 05:45 PM