Baby is fine now, the blood culture report shows my baby was never sick to begin with, this really make me pop blood vein

I might go other KK, but not this crazy one

Hi all,
I'm a father of 5 days old premature baby of 37 weeks. lm writing this post to share and seek advice regarding misdiagnosed, unprofessional, and terrible treatment by Klinik Kesihatan Rantau Panjang toward my baby. 

TLDR-

1. go KK for jaundice bloodtest
2. Nurse measures baby temp on crazy hot HEATWAVE afternoon
3. Doctor suspects sepsis without checking other symptoms except for the temp
4. Crazy duo called ambulance and registered at Tengku Ampuan without consent or discussion
5. Trying to detain my wife and baby when we are going to nearest hospital, Columbia Klang
6. Baby gets venepuncture and injected with antibiotics on 4 days old
7. Blood culture shows no viral infection, unlikely sepsis
8. Because KK misdiagnosed, we suffer emotional and financial damages

My baby having jaundice, Hospital mentioned we need to do bilirubin test a day or later, at KK or BP after discharge.

On 4/5/23, we notified KK about our baby's birth as MOH website stated and also KK instructed prior to birth. The nurse was surprisingly quick to respond to our message and booked an appointment for the test, which is 2pm on HEATWAVE weather.

We arrived at 1:45 pm, KK Rantau Panjang is temporarily relocated to KK Kapar due to renovation, so we are seated in a tent with some shade net, it is still awfully hot because of the weather. Baby is sleeping while waiting for the nurse. Got called in at 2:15pm, there is air-cond inside the small building, but it is nowhere near an air-conditioned room.

Things started to become outrageous from here, Nurse Ziham measured the baby's temp after letting us wait in a no-air-conditioning area during a freaking HEATWAVE hot afternoon, the reading is 38c and nurse started blaming tone "anak fever pun tak tau???" despite my wife mentioning it is really hot and heatwave now... and requested to let the baby rest at another building or my car that is well air-conditioned, Nurse replied "ini sawan, aircond tidak akan bantu baby turun suhu" This really shocked us!! 

While they trying to cool down my baby with some wet cotton, my wife got called in by Dr. Harchnah, and she starts blabbering about the blood test reading being really messed up and decided to send the baby to the hospital Tengku Ampuan, but my wife suggested we will be sending the baby to Columbia which is nearer, Doctor says we cannot do that because they already booked ambulance and registered at Tengku Ampuan without our consent! when we insist, they told us even if we want to send to Columbia, we need to be discharged at Tengku Ampuan first, then only be able to send the baby to the hospital where we wanted. It's getting really weird and beyond our understanding. We questioned, if you call an ambulance for an emergency, then why are you wasting time arguing with us instead of letting us bring the baby to the nearest hospital right away?? they starts threatening to call the police and took away the rekod kesihatan ibu & bayi while trying to detain my baby and wife, luckily baby started crying because of feeding time, then only allow baby to be fed in my car

All that happened while l was cooling the car, l returned to the KK after my wife bring the baby to the car. That crazy nurse and doctor are nowhere to be found, a lady talk to me instead without identifying who she is, l listed the incident above and she avoided those topics, with only one forward action which is sending the baby to Columbia. She told me, even if we go to the hospital, doctor might not take in our baby... unbelievable! l made a call to Columbia Klang, the Paediatric agrees to take in the baby, and rekod kesihatan is finally returned to us.

Columbia performed a venepuncture on my 5-day-old baby and took her blood for 2 tests, a normal one and blood culture. We have the normal blood test report on the first night, the Paediatric showed us nothing too wrong with the reading, blood cell count, pallet are within range, told us to wait for the blood culture report, which is able to confirm whether my baby has a viral infection which will lead to sepsis, in the meantime, she will inject antibiotic to my 5-day old baby. 

on 9/5/23 we have the full blood culture report which shows no virus to be found at all, I'm really angry and frustrated at this point despite our repeated effort on telling the KK our baby is fine and doesn't show any symptoms, and also the way they measure our baby temp is questionable!!

because of their unprofessional behavior, my wife was very depressed when the baby's admitted, my baby had to suffer the venepuncture and be injected with antibiotics at 4 days old, and l had the burn a few thousand RM and time and energy because of this misdiagnosis.

guys, my family doesn't deserves this, any advice on how to escalate this to the right authority/person is very much appreciated!

Hi all,
I'm a father of 5 days old premature baby of 37 weeks. lm writing this post to share and seek advice regarding misdiagnosed, unprofessional, and terrible treatment by Klinik Kesihatan Rantau Panjang toward my baby. 

TLDR-

1. go KK for jaundice bloodtest
2. Nurse measures baby temp on crazy hot HEATWAVE afternoon
3. Doctor suspects sepsis without checking other symptoms except for the temp
4. Crazy duo called ambulance and registered at Tengku Ampuan without consent or discussion
5. Trying to detain my wife and baby when we are going to nearest hospital, Columbia Klang
6. Baby gets venepuncture and injected with antibiotics on 4 days old
7. Blood culture shows no viral infection, unlikely sepsis
8. Because KK misdiagnosed, we suffer emotional and financial damages

My baby having jaundice, Hospital mentioned we need to do bilirubin test a day or later, at KK or BP after discharge.

On 4/5/23, we notified KK about our baby's birth as MOH website stated and also KK instructed prior to birth. The nurse was surprisingly quick to respond to our message and booked an appointment for the test, which is 2pm on HEATWAVE weather.

We arrived at 1:45 pm, KK Rantau Panjang is temporarily relocated to KK Kapar due to renovation, so we are seated in a tent with some shade net, it is still awfully hot because of the weather. Baby is sleeping while waiting for the nurse. Got called in at 2:15pm, there is air-cond inside the small building, but it is nowhere near an air-conditioned room.

Things started to become outrageous from here, Nurse Ziham measured the baby's temp after letting us wait in a no-air-conditioning area during a freaking HEATWAVE hot afternoon, the reading is 38c and nurse started blaming tone "anak fever pun tak tau???" despite my wife mentioning it is really hot and heatwave now... and requested to let the baby rest at another building or my car that is well air-conditioned, Nurse replied "ini sawan, aircond tidak akan bantu baby turun suhu" This really shocked us!! 

While they trying to cool down my baby with some wet cotton, my wife got called in by Dr. Harchnah, and she starts blabbering about the blood test reading being really messed up and decided to send the baby to the hospital Tengku Ampuan, but my wife suggested we will be sending the baby to Columbia which is nearer, Doctor says we cannot do that because they already booked ambulance and registered at Tengku Ampuan without our consent! when we insist, they told us even if we want to send to Columbia, we need to be discharged at Tengku Ampuan first, then only be able to send the baby to the hospital where we wanted. It's getting really weird and beyond our understanding. We questioned, if you call an ambulance for an emergency, then why are you wasting time arguing with us instead of letting us bring the baby to the nearest hospital right away?? they starts threatening to call the police and took away the rekod kesihatan ibu & bayi while trying to detain my baby and wife, luckily baby started crying because of feeding time, then only allow baby to be fed in my car

All that happened while l was cooling the car, l returned to the KK after my wife bring the baby to the car. That crazy nurse and doctor are nowhere to be found, a lady talk to me instead without identifying who she is, l listed the incident above and she avoided those topics, with only one forward action which is sending the baby to Columbia. She told me, even if we go to the hospital, doctor might not take in our baby... unbelievable! l made a call to Columbia Klang, the Paediatric agrees to take in the baby, and rekod kesihatan is finally returned to us.

Columbia performed a venepuncture on my 5-day-old baby and took her blood for 2 tests, a normal one and blood culture. We have the normal blood test report on the first night, the Paediatric showed us nothing too wrong with the reading, blood cell count, pallet are within range, told us to wait for the blood culture report, which is able to confirm whether my baby has a viral infection which will lead to sepsis, in the meantime, she will inject antibiotic to my 5-day old baby. 

on 9/5/23 we have the full blood culture report which shows no virus to be found at all, I'm really angry and frustrated at this point despite our repeated effort on telling the KK our baby is fine and doesn't show any symptoms, and also the way they measure our baby temp is questionable!!

because of their unprofessional behavior, my wife was very depressed when the baby's admitted, my baby had to suffer the venepuncture and be injected with antibiotics at 4 days old, and l had the burn a few thousand RM and time and energy because of this misdiagnosis.

guys, my family doesn't deserves this, any advice on how to escalate this to the right authority/person is very much appreciated!

I go to the TTDI one

Pleasant experience and got nice breakfast in the surroundings

Its not crazy at all. They did everything right, and not just right but excellent. Blood culture negative doesnt mean no infection. Early antibiotics as stated can make the culture negative.

RULE OF THUMB, any babies, less than 1 month (neonatal) with fever, ALWAYS ASUME SEPSIS until proven otherwise, REQUIRES SCN admission

Even kk misdiagnosed your newborn as sepsis, how come columbia pediatric didn’t get further history from you and your wife first?

If you are confident, can go ahead and sue, complain etc. just make you are damn right before it backfires

Its not crazy at all. They did everything right, and not just right but excellent. Blood culture negative doesnt mean no infection. Early antibiotics as stated can make the culture negative.

RULE OF THUMB, any babies, less than 1 month (neonatal) with fever, ALWAYS ASUME SEPSIS until proven otherwise, REQUIRES SCN admission

Parking.

Deswai gomen hospital/KK always refuse to give us our own medical records.

It's common for some doctors or nurses to overdiagnose especially for the elderly or infants for safety, as an underdiagnosis is pretty dangerous, plus fever in children or the elderly is a big red flag as your body temperature can regulate the temperature and doesn't depend on the weather.

I had a similar experience once in HKL and I was admitted for caution by my doctor. Although my test results from the swab and blood culture say negative for my infection during admission, they decided to give me IV antibiotics as a previous swab 2 weeks ago confirms I had bacteria infection that still persists even with oral antibiotics and that strain can only be treated by IV. Only then my infection cleared up and the doctors were actually glad I was admitted before the situation gets worse. And HKL did a pretty thorough test from nasal, blood, anus, pus swab TWICE to be sure. It's common for antibiotics to be given without waiting for blood tests as by then, the infection may have gotten far worse, it's the same reason why even surgery they gave you antibiotics even if you don't have an infection. You can never be too sure.

Plus, they did mention the baby blood test was also messed up meaning there is bacteria in the baby blood. As a patient, you actually have the right to look at the blood report with the doctor explaining it and no doctor will refuse it. You decided to go to the private where KKM doctors will do the exact same thing which is providing antibiotics to your baby, only this time you spend thousands of ringgits instead at Colombia.

Plus, most gov hospital wouldn't allow patient to move to private, most of them actually moved from private as they couldn't help with cases and they refer to government hospital.