Hi all,
I'm a father of 5 days old premature baby of 37 weeks. lm writing this post to share and seek advice regarding misdiagnosed, unprofessional, and terrible treatment by Klinik Kesihatan Rantau Panjang toward my baby. 

TLDR-

1. go KK for jaundice bloodtest
2. Nurse measures baby temp on crazy hot HEATWAVE afternoon
3. Doctor suspects sepsis without checking other symptoms except for the temp
4. Crazy duo called ambulance and registered at Tengku Ampuan without consent or discussion
5. Trying to detain my wife and baby when we are going to nearest hospital, Columbia Klang
6. Baby gets venepuncture and injected with antibiotics on 4 days old
7. Blood culture shows no viral infection, unlikely sepsis
8. Because KK misdiagnosed, we suffer emotional and financial damages

refer post 127 for more clarification

My baby having jaundice, Hospital mentioned we need to do bilirubin test a day or later, at KK or BP after discharge.

On 4/5/23, we notified KK about our baby's birth as MOH website stated and also KK instructed prior to birth. The nurse was surprisingly quick to respond to our message and booked an appointment for the test, which is 2pm on HEATWAVE weather.

We arrived at 1:45 pm, KK Rantau Panjang is temporarily relocated to KK Kapar due to renovation, so we are seated in a tent with some shade net, it is still awfully hot because of the weather. Baby is sleeping while waiting for the nurse. Got called in at 2:15pm, there is air-cond inside the small building, but it is nowhere near an air-conditioned room.

Things started to become outrageous from here, Nurse Ziham measured the baby's temp after letting us wait in a no-air-conditioning area during a freaking HEATWAVE hot afternoon, the reading is 38c and nurse started blaming tone "anak fever pun tak tau???" despite my wife mentioning it is really hot and heatwave now... and requested to let the baby rest at another building or my car that is well air-conditioned, Nurse replied "ini sawan, aircond tidak akan bantu baby turun suhu" This really shocked us!! 

While they trying to cool down my baby with some wet cotton, my wife got called in by Dr. Harchnah, and she starts blabbering about the blood test reading being really messed up and decided to send the baby to the hospital Tengku Ampuan, but my wife suggested we will be sending the baby to Columbia which is nearer, Doctor says we cannot do that because they already booked ambulance and registered at Tengku Ampuan without our consent! when we insist, they told us even if we want to send to Columbia, we need to be discharged at Tengku Ampuan first, then only be able to send the baby to the hospital where we wanted. It's getting really weird and beyond our understanding. We questioned, if you call an ambulance for an emergency, then why are you wasting time arguing with us instead of letting us bring the baby to the nearest hospital right away?? they starts threatening to call the police and took away the rekod kesihatan ibu & bayi while trying to detain my baby and wife, luckily baby started crying because of feeding time, then only allow baby to be fed in my car

All that happened while l was cooling the car, l returned to the KK after my wife bring the baby to the car. That crazy nurse and doctor are nowhere to be found, a lady talk to me instead without identifying who she is, l listed the incident above and she avoided those topics, with only one forward action which is sending the baby to Columbia. She told me, even if we go to the hospital, doctor might not take in our baby... unbelievable! l made a call to Columbia Klang, the Paediatric agrees to take in the baby, and rekod kesihatan is finally returned to us.

Columbia performed a venepuncture on my 5-day-old baby and took her blood for 2 tests, a normal one and blood culture. We have the normal blood test report on the first night, the Paediatric showed us nothing too wrong with the reading, blood cell count, pallet are within range, told us to wait for the blood culture report, which is able to confirm whether my baby has a viral infection which will lead to sepsis, in the meantime, she will inject antibiotic to my 5-day old baby. 

on 9/5/23 we have the full blood culture report which shows no virus to be found at all, I'm really angry and frustrated at this point despite our repeated effort on telling the KK our baby is fine and doesn't show any symptoms, and also the way they measure our baby temp is questionable!!

because of their unprofessional behavior, my wife was very depressed when the baby's admitted, my baby had to suffer the venepuncture and be injected with antibiotics at 4 days old, and l had the burn a few thousand RM and time and energy because of this misdiagnosis.

guys, my family doesn't deserves this, any advice on how to escalate this to the right authority/person is very much appreciated!

This post has been edited by ReverseDark: May 11 2023, 10:09 AM

ok

Heatwave can make the thermometer show 38deg meh?

Parking.

Deswai gomen hospital/KK always refuse to give us our own medical records.

Usually this is individual issue

KK and KP now very civilize not like how it used to be

Yes u can escalate n launch a complaint

However they overdiagnose n over treated right?

I think that is much better than under diagnosing n finding out late

So actually kudos to them for being so cautious for ur baby

Hows ur baby now?

As parents its extremely normal to go thru this

as long as baby is healthy now

please dont make enemies with ur KK unless u wont be going there anymore in the future

If can I also want go stand outside then go clinic say fever

no it wont

our body can auto regulate our temp

not stone age tech like last time

And no idea why would ts insist on going to private when the baby is not covered. They prepared ambulance everything you just need to listen to them then pay just rm1

Many doctors will start IV antibiotic for paediatrics in the slightest signs of infection in the name of sepsis.

True story

Viral kat twitter and fb. tag KKM.

Even kk misdiagnosed your newborn as sepsis, how come columbia pediatric didn’t get further history from you and your wife first?

This post has been edited by Halibut: May 10 2023, 07:52 PM

Yeah, what I can tell is TS is angry because:

1. TS wife feelings are hurt/depressed baby hospitalized
2. TS spent $$ because TS insisted on going to private hospital

Ok, so blaming on heatwave dont make sense

Baby is fine now, the blood culture report shows my baby was never sick to begin with, this really make me pop blood vein

I might go other KK, but not this crazy one

+1 support this idea.

Wtf.. parking.. later read

Yeah nurse and dr were swift to react and escalate

Especially when another baby died because of the heat wave, can never be too careful

I prefer an overzealous person rather than a ‘tidak apa’ one

Yes the doc went for this asap, although doc says no side effect for taking antibiotic this early, thoughts?

KK lack of facility (aircon) doesnt justify their lack of services.

Our first born baby, during MCO only allows 1 guardian to go into the KK. First check up takes very lengthy period. And u know it's hard to handle.1 month old baby. My wife went thru C sec has to carry a 5kg baby, and she endured it.

We went in at 8am and my wife finish at 11.30am.

TS, get ready if u want to get first few jab in KK for your new born baby.
Go early, KK is packed and the low fee attracts everyone wants to use KK service.

This post has been edited by munak991: May 10 2023, 07:49 PM

Later under diagnosis u complain KK not efficient. Just trust the doctor.