EDIT: Learnt my mistake and I accept it - should've known about AA better.


So I was supposed to board 6:55am flight to Jakarta and I arrived at luggage counter by 5:49am the very least. There were only two staffs managing the counters not just for Jakarta but all flights to Indonesia. I heard no announcements nor anybody came up to me or the queue asking any Jakarta passengers.

When my turn came up to the counter, the lady simply said "we asked /announced last call an hour before the departure time - where were you? We cannot check in the baggage now"

I HAVE PROOF I was at the queue at 5:49 as I sent a photo to a group chat saying I'm coming soon. Can I do anything about it other than whining and spoiling my day? Tweet at mavcom or someone?

This post has been edited by MR 8925: Oct 28 2022, 08:25 AM

Life lesson, buy another airline like Lion air still better than Tony one who just want to scam your money.

Not sure about you but I thought for international flight, we are supposed to check-in 3 hours ahead??? 🤔

international flight please arrive at counter 2 hours ahead.
if you borderline like this case, its your own responsibility to ensure you go to counter and tell them you are on x flight, departing in x hours. they will help.

regardless of airline you take, be it ax or sq, all same.
european airport need to arrive 6 hours ahead to queue


only difference, is subang airport. can arrive 45 minute before departure even for international.

This post has been edited by fireballs: Oct 28 2022, 08:20 AM

Black list AA, take MAS or other airline in the future, never look back.

Lesson learnt. Don't be borderline late at all. Coz cibai airlines like aa will gladly fucuk u.

If you want good service then pay premium.

Last time I late but using sg airline they still let me go. But ticket price premium. You get what you paid for.

I kid you not, I have checked in 45mins before departure time for an 8 hour international flights before. No problemo. But as mentioned by others, Air Asia seems to be doing this I think. I'm at KLIA right now and I see people checking in for 9:20am international flights.

How much I do not like AA but have to say you are late. If you late need to make your own effort to see counter staff

https://support.airasia.com/s/article/How-e...?language=en_GB

It's written black and white that international flights check-in counters close 1 hour before departure. If they let anyone check-in after that, that's their courtesy and good will. But if they deny you, there's nothing you can do.

If you know you are in a long queue and can't make it, you should ask the staff there to assist you immediately.

This post has been edited by poweredbydiscuz: Oct 28 2022, 08:27 AM

The problem wif AA, always long queue at the counters wif only few staff manning, tryna cut corners cut cost. And their price arnt tat cheap no more.

sometimes can blame airline but sometime also need to swallow the hard pill.

" football game say start 8pm every week yet we have players coming in saying its ok i only play 2nd half no need come early, so if half the team decide they only want to play 2nd half how is it fair for those on time want to play the entire game but not enough players to kick off? "

EVERY WEEK ! this is happening! HUMANS !

Minimum 1.5 hours before flight for overseas

Even u q on time but when u had ur turn but its already less than 1 hour before ur flight, u cant check in ur luggage.

This is standard practice kan? Except subang cos small airport with lesser people in which luggage must be drop before 45mins.

Hence why u must come to the airport 2-3 hours earlier to participate the long q; especially AA cos customer service is non existant.

Never take flight before? Reach there at least 2 hours before to avoid matters like this. Don't kbkb if you don't follow suggested time.

stupid own fault .... I never go to the airport less then 2.5 hours before my intl flight. Last time during Covid when I need to fly to Philippines for a business trip I arrive 3 hours ahead of time and the line was so long, by the time I checked in its 30 mins before departure. Always anticipate things might not go smooth

Some other axxhole goes all out to delay a flight takeoff if you read old news report, but sendiri tanggung .... lol

I've literally reached airports 30mins before departure time and still made it for an international flight.

international flight you reach 1 hour before? salute your bravery

you know, what u saying is like because of luck.
give u example, i always beat the red light but never accident.
then one day, when i beating the red light, suddenly motor come out.
so gg

30mins still made it means you are still early. Next time try 15mins.

As much as I not fond of AirAsia nowadays, in this case it is your own fault

I dont see anything wrong on AA here, if their clause say luggage check in 1hrs before flight, remember is CHECK IN, if u stuck in the queue for being "just on time" then is ur problem, that why they ask u come early in case long queue to avoid this kind of issue.

Always follow the black and white when u purchase the ticket, just because last time they let u check in 30mins before departure does not automatically mean every time u can do so. Luggage need travel thru conveyor belt then transport then to plane, the whole airport not serving only your flight.

The issue is checking in luggage. It takes time to transfer your luggage to the plane. AA is right in this case. Unless you only have carry on luggage then ok.

rule of thumb, always arrive early to check in with baggage 2-3 hours early; dont care which LCC or full fledged.

if you cant arrive at that time, next time book next flight schedule.

Need forumer to smack you only lesson learnt.

Tered backfired. lol

Sarahan TS ownself late but blame others

If everybody mcm u. GG.

AA cancel my flight 1 day b4 the actual flight n I must be there the same da. took me from 9am to 11pm que in their chat system to solve the problem...ever since I nvr buy AA tix

As much as I don’t like sampah company AA, it’s your fault here TS. International flights minimum arrive & check in 2hrs before la bro. Even better arrive 3hrs before, counting in if q is long.

Bruhh, U have to take the airport into consideration. Jakarta airport has more flights than a lot of other countries airports. U try heathrow 30 mins before - u wouldn't be allowed to board.

If you're not good at calculating, definitely go early.

Wow.....cb much?

This post has been edited by whyseej00: Oct 28 2022, 10:16 AM

For AA you have to follow their rules. MAS will allow you to check in if there is still time for you to get to the departure gate before it closes. For AA it's all about money. They want you to buy another ticket.

Own fault want blame aa

Doesn't matter. All airlines got cut off time for check in and boarding.

No matter which airline, I always reach 3 hours before for international flight. Not gonna risk it.
Just gonna chill at bar while wait.

AA makes money by having fast turnaround time, so they can fit in as many trips as possible and delay means loss of revenue (or so they say)

That’s why if u r late, it is ur problem. Long queue? Go earlier.

This post has been edited by amboi_asamboi: Oct 28 2022, 02:23 PM

Not only AirAsia, whole world are same rulez. Checked in Luggage counter will be closed 1 hrs before departure & 30 minute for the Gate closing.
That why International flight had to arrived airport 3 hrs earlier from your departure time.

Take it as a lesson.

This post has been edited by RegentCid: Oct 28 2022, 02:41 PM

Was in jkt airport took lion air. Queued at the check in counter for 3 hours. Luckily the plane waited for us.

banned AA already. rather not travel if no other airline

i always arrived 3 hours early if i flying internationally i dont want to waste my hard earn money in case i missed the flight

this type of people no common sense and selfish one la.
think they own the whole damn thing and causes people to delay and etc.

Count yourself lucky. If they go by the book, it's within their right to reject you. So don't try your luck too often.

International flight. Some airport says 2 hours and some 3 hours. So depends. Generally, try to be 3 hours.

Yes, 3hrs is best practice for any international flights

Yes, with some small or less busy airport or less full flight, you might get away with shorter time. But I wouldn't want to risk it myself.

his luck ran out today

Exactly, TS thought can board flights according to his own time. When all this while, those airlines were just being courteous & nice to him. They have all the rights to deny passenger late below a certain a time limit & it’s not airline fault for doing it

1 hour? This is an International Flight for God's sake. Won't kill you to be there early right.

a few things to point out
1. why is TS playing the minute game like that?
2. many here suggested other airlines as if this rules don't apply to EVERY airlines on earth
3. even if they let your luggage through at that time, there's a very high chance your luggage won't made it to the destination...thn TS will make another post about it

This post has been edited by MR_alien: Oct 28 2022, 03:23 PM

old habits. He probably think international flights are same as domestic flights. This is common mentality with people from small towns with small airports.

It's morning flight. AA has a tendency to take off early for morning flight.

My boss also used to take AA and always got caught out. He only has hand carry bag on top of it. However, he also missed a couple of flight even without the need to check-in baggages because the plane took off earlier.

You're literally lying that you reached the airport 30mins before departure time. Even if you have no check-in luggage, it takes more than 30 mins to go through the whole process to reach your gate.

Just suck it up that you messed up and don't blame the rules.

Always always go early. You'll never know what might went wrong.

Better wait at the departure gate than cursing can't check in or what not.

Simple.

lol TS kena backfired
bodoh

The only place where you can potong que without worry kene saman is AA check in counter

Well lucky you that time then. It was the goodwill of the airline staff that got you in. If shit hit the fan, airline just going to bring out the rule book

lol international flight you dare to arrive in check in queue a few minutes over an hour?

Go early next time

1hr cukup for Changi T1 with Scoot

Dayumm local flight unker already set for min 2 hrs if got check in luggage, carry on also min 1 hr. TS must be a special kind of sohai buy cheap tiket yet want to act as if kapal terbang tu bapak dia punye.

Title misleading

Photo proof means jack shit tbh

Unkess we're there more rhan an hour before, they wont gv a hoot

So many blindly giving money as slave to Tony

the members inside group chat must be furious. lol

Sohainess cheopo TS...
Like he own AA..

It’s already understood if you are frequent flier be at airport 3 hours earlier not ngam ngam malaysia time la

If TS think this is all on AA fault, TS need to do some self reflection.

Late then blame AA

Good

Seriously, 30min, international flight?

You prefer to walk or swim? You should take other airlines to destination if you don't like Tony. The reality is, Tony offer the cheaper fare and people want to save money. I am sure there are other airlines.

It's like saying....I run the red lights and nothing happen. Do that more often and see what will eventually happen.

how many AA complain post we are gonna hear.

How government can allow them to keep ripping people off is amazing

But in your case, you should reach 3 hr before. First time flying? Always better to be early than late.

Unless you are agong, pls behave like a pipit (I mean it).

This post has been edited by gashout: Oct 30 2022, 04:44 AM

Many here give misleading response

This is not an AA problem

Any airline would tell you the same thing

Youre late.

Come to the airport late, still wanna blame airline. U first time flying eh?

Can't you read on the the massive flight billboard, where the check in check counter is for your flight?

Since when airasia make announcement for every single flight, where to check in? Just look at the billboard, and proceed to the right counter.

It's completely your fault. I don't like Tony, but airasia is not wrong here.

Pm Share your proof

actually they can, but as low cost carrier they cannot.

last time we reached klia 30 minutes before departure, check-in has close, but we talk to the helpdesk, they arrange a counter to check us in. and guide us to the fast luggage drop at the end of the hall. then we practically ran all the way to the gate, with escort.

it was a flight to london anyway.

Get lost, nobody asking for your comment JKOM. Stay ignored.

last time I travel to bangkok for work, I also arrive 2 hours earlier just in case shite happened LOL I always take 6am+ flight, I reach airport at 4am, it was pre covid time, now I assume they will say lack of man power

so why you reply?

Because a JKOM sinner reply my post 1st. Please stay ignored. I don't deal with your corrupted kind

There's a machine that u can print out your luggage back and a drop off counter that you can just drop your bag and go. There's no que at all.

I already ban kao AA more than 10 years ago. This is one of my wisest choices in life.

Possible remedy:
TS should ask for the next free flight from AA flight manager if you can proof that they have done you wrong immediately after the incident.

i always check in 3 hours/2.5hours latest for intertnational flights.

i think airasia did mention in their guideline about the check in hour when they first shifted to klia2 last time.

I did this for MAS but not for AA

This was a good 15 years ago and my bag was last on plane , first out on luggage in Melbourne and I skip all the queue

its international flight and TS is arriving late for check-in

I also banned AA since many yrs ago, as well as any code sharing with AA
so far, no amount of cheap ticket managed to entice me to use AA

Now still go counter? Not self check n self load luggage?

..

This post has been edited by jojolicia: Nov 22 2022, 07:23 PM

still got kiosk to print boarding pass at klia2?

Yeah, why not?

Even better if you don't have check in luggage, just do online check in. Can straight go in there.

Still got
Long time ago no print boarding pass dy all qr

If you are luggage check in, its your fault

Without luggage, you check in earlier 1 hour will do.

As this is serious kopitiam, i hope you learn your lesson, u can quit using AA, but if apply same attitude on others airlines, you might facing same issue. just try to make it 2h or 2.5h earlier especially after border open.

Checking in 1-1.5 hours is alright.
But you have to cut the queue. Go straight to the front of the counter or those priority counter.

That’s technically the “last call”.

This post has been edited by LegendLee: Nov 23 2022, 12:57 PM

As long as is international 2H before with or without baggage because custom side sure jam. If the airport we are not familiar better go 3hours earlier.

if domestic 1-2H earlier.. I very scare to miss my flight..

vow to never fly AA in my life. kena this shiat before, not gonna experience this again. it's like they go out of their way to shiat on u if u dun pay more