Hi Sifu(s)

Good morning,
Anyone had issue trying to upload their photos?

I have tried to upload my photo a hundred of time and it failed.
It was taken at a Kodak shop with my friend, strangely hers was successful

I wonder how you all managed to upload the photo? I tried thousand times still failed, even uploaded the sample photo given by immigration also failed

Can never get it done online, since they allow people with damaged passport to walk-in, shall I damage my passport?

Many online applications failed photos upload. Saw a long line queuing to a room....I assume to take photos.

We can take the photo at the immigration? Then apply on the spot?

take queue number and handover payment receipt, IC and old passport

once your turn, photo taken at the counter, body just turn left 90 degree and chik chak, done

can walk in meh? i thought they dont allow for renewal still need to do online? confusing leh

Which web browser were you using? Firefox failed for me. MS Edge OK.

check your file size when applying online. i had to resize my pdf.

Do they reissue queue number after lunch? planning to after lunch ?

Hello there,

Good afternoon.
I experienced this error when trying to submit early in the morning between 9AM - 12PM
Strangely it works for me just now (4:10PM)

I am using Chrome 104.0.5112.102
Might be a glitch on their system. Give it a try again.

I am also wondering the same. I used the online app and created 10+ variation of the same photo, following their dimension also failed

Just renewed mine, my experience:
1. Online renewal last Friday (2 September) late morning.
2. Email received same day(!!) at afternoon 3.32pm, LULUS
3. Walked in on Tuesday 9am ish to Wangsa Maju branch (pre-selected in step 1). Place was PACKED FULL. Prepared 4 items as instructed by friends:
- IC
- existing passport
- printed copy of email showing application status (this is the only paper they see only, the rest handed to them for the processing)
- printed copy of receipt of online renewal
4. Got number, around 8 infront of me. Collection counters were #17-18, there were only my sequence of numbers (3000+) being called while there's another sequence (6000+) that had to go through many counters.
Interesting to note, 20-30mins into the wait, 6001 was finally called for collection counter. My mom who came along for other matters also spied a lady at the bakery nearby had 6050+ number. I can bet walk-in process with be turtle slow.
5. Got my number called in 30-40mins chop chop sign sign ciao.

Edit: looks like many struggled with photo but mine was buttery smooth... I paid RM 28 to have mine taken and processed at Shong Lee 1u, the expert sent me soft copy for upload. I guess she helped scaled down the file size to make it possible also.

This post has been edited by Takudan: Sep 8 2022, 07:22 PM

I paid online few days ago and got the receipt. Photo sure will reject. So far haven't received any email on collection.

How do I proceed? Do I just print the receipt and go queue? Will they take new photo on the spot? The location is based on previous passport location UTC pudu.

Edit: just checked the status online. Application is still processing.

Should I wait another week? Or just go? Earlier posts suggest that the application process should be instant.

This post has been edited by poooky: Sep 9 2022, 08:41 AM

Anyone has crowd experience on Hartamas office for collection?

Awesome, thanks for the thorough sharing very fast eh under 1 hour!

The tricky part on whether photos pass or not, seriously have no idea why some being rejected. Acquaintances have shared theirs were also taken at photo studio too but experienced rejection during the online renewal. If its due to file size too big - im guessing there should be some sort of notification that pops up when it failed to upload.

RM 28 for the photos though guess that's the market rate these days.

Managed to upload the photo shortly your message. The photo is the same which I used previous days, but it just got through magically

It was a waste of our time, if one person wasted 1 day, can imagine how much time in total the immigration has caused the people's effort to waste unproductively, yet they are talking about reducing the work hours cos they've reached satisfactory productivity level, what a joke

I renewed online for me n my wife,
took picture ourselves using smartphone at home,
save in RAW file.
take several shot better.
at first upload always failed, after a while OK and accepted.
after submit, next day morning ady got result accepted or rejected.
only my wife need to reupload coz she wearing tudung got shadow on forehead.
so retake picture with extra lighting n different style of tudung, less shadow.
finally accepted.
now waiting for pickup, we chose to pick at wife's hometown since rural areas not so much ppl.

accepted photo is around what filesize and resolution?

Wait 3 days after 1st submission. If you already got the email say photo is rejected, go to the immigration where you already selected earlier. Line up and you’ll take a new photo on the spot so remember to wear passport photo appropriate attire!