Just renewed mine, my experience:
1. Online renewal last Friday (2 September) late morning.
2. Email received same day(!!) at afternoon 3.32pm, LULUS
3. Walked in on Tuesday 9am ish to Wangsa Maju branch (pre-selected in step 1). Place was PACKED FULL. Prepared 4 items as instructed by friends:
- IC
- existing passport
- printed copy of email showing application status (this is the only paper they see only, the rest handed to them for the processing)
- printed copy of receipt of online renewal
4. Got number, around 8 infront of me. Collection counters were #17-18, there were only my sequence of numbers (3000+) being called while there's another sequence (6000+) that had to go through many counters.
Interesting to note, 20-30mins into the wait, 6001 was finally called for collection counter. My mom who came along for other matters also spied a lady at the bakery nearby had 6050+ number. I can bet walk-in process with be turtle slow.
5. Got my number called in 30-40mins chop chop sign sign ciao.

Edit: looks like many struggled with photo but mine was buttery smooth... I paid RM 28 to have mine taken and processed at Shong Lee 1u, the expert sent me soft copy for upload. I guess she helped scaled down the file size to make it possible also.

This post has been edited by Takudan: Sep 8 2022, 07:22 PM

Sounds like those photo studios need to buckle up!
The soft copy I received had
- <1mb in size
- clean background (I know the physical studio was a white cloth draped behind, so it created some shadows. The background removal was done professionally, even preserving my hair strands at the edges.
- more white space and shoulder shot than needed... but it allowed me to align the lines in the website template. Then again, I personally have photoshop/photo editing experience so it's also easy for me to self-validate my alignment by actually using photo editor rulers + print screening the sample given and paste onto mine to cross check, but I guess the best a photo studio could do was to get the dimension 100% correct to the point the user can just upload without the need to align anything