TS I recommend going to Mini UTC Keramat. Less people and the staff there are quite polite and patient.

Most airlines dont ask for passport number. In my case, the one I bought did not ask. Apparently AA also dont ask for it.


I’ve paid n chosen my branch. Saw on GMaps reviews on the place I plan to go has very good reviews + recently.

thats why the question, why u like kancheong renew passport? when u flying?

Scared cannot collect/make on time.
Next month lol.

Hi there... Wanna tumpang tanya, the picture is blue or white background for online submission?

White.. just got mine approved

Can walk in now or still need to complete at website?

I asked the customer services last time, they said it is better that complete via online and come take physically. Save queue time.

If you really want to queue physically, then i would suggest you go nearest UTC.

Walk in for certain criteria only - senior citizen, OKU, first timers and something else. cant' rmb

This is soooo true dont even bother and waste time calling.........

Oh btw guys, I've done mine. Forgot update.
I went to Kelana Jaya's one. Quite fast. Arrived around 7. Entered @ 8-ish, serviced me around 8:20 then 8:30 got the email already to collect (officer told me once get email, wait an hour). Stroll around the area and settled for mamak. Then go in collect @ 930 +-. Done. In out in around 2.5hrs.

Travelling next week. Walked in without doing online at Kelana at 1250pm. Walked out with new passport at 2pm. A lot of people but process was smooth.

Yes I can vouch this

Went on weekend at 10am done at 1140am

Smooth and flowing but just not enough seating but stand 1 hour plus is fine for me

This post has been edited by Raddus: Aug 9 2022, 12:45 PM

got Gateway Timeout 504 when attempting to reupload the photo..
KNN imigresen server

Hello folks,

Do we need any e-temu janji or online renewal for passport now, or walk in is fine?

I saw news that walk-in is allowed now.

Anyone who renewed their passport recently, would appreciate your feedback.

Hello there

I have an old passport which has expired. Would like to know what is the process nowadays to get a renewal or in my case a new passport?

Is it still online submission or can we walk in to any of those UTC office around KL ?

Refer to this post onwards:
https://forum.lowyat.net/index.php?showtopi...ost&p=105153525

do it online, upload photo etc, then wait for email or go collect after 1 week

go after one week, don wait for email. email for me never came through..
i just went after a month without email

yeah thats why i mentioned go after 1 week haha, heard that too