Tried resetting twice but still cannot connect..

When you call TM to reset, did you check with them if your login is connected? Quite possible that someone is using your login.

Nope i just ask them help to reset. Should i call then and ask them again?

Possible someone is using his login? I noticed the login credentials are quite complicated which hard to guess

I've called them but they say they cant check for it

do you happen to use ipv6? can disable and ask them to reset.

Tried disable ipv6 but still not working

Do they give tv ultimate pack?

Guessing the 13 char password will be quite futile.

Just get TM technician to come onsite. Let them figure it out

Will they charge me?

If the problem is from their site, no charges.

Unless you know how to fix it, just get them to come on site
If the issue is caused by them, you don't have to pay anything
If the issue is caused by you, then you'll have to pay RM50 per visit

Did you configure the new PPPoE password into your router since you've reset it twice?

This post has been edited by ideaplus: Aug 29 2022, 01:10 PM

With upper & lower alphanumeric & special characters

I did entered the new password

Extraordinary Campaign for existing user.
as at 29th August 2022

I checked with 100> 4 Promotions as to moving my current 500Mbps (RM249) to 500 Mbps (RM219):
This offer is for UPGRADE; NOT to downgrade or to maintain the same (bolded caps is my own stressing)

aniq8676: This promo is offered from 22/Aug/2022 until 31/Dec/2022

zellleonhart: received a call from TM ... Confirmed that the promo price is PERMANENT even after 24 months contract ends. .... asked 2 different livechat CS agents, both said it's permanent. The T&C and FAQ documents never mentioned that you will fall back to original price after 24 months.





This post has been edited by Oltromen Ripot: Aug 29 2022, 05:22 PM

how u get?

Unifi app, "Upgrade Plan" button.



This post has been edited by Oltromen Ripot: Aug 29 2022, 04:48 PM

This promo is offered from 22/8/2022 until 31/12/2022