fiber down again...tm the best la🤣🤣10 years with unifi ,they giving me the best rubbish .

Right now no problem. My area usually in the afternoon loss of connection and then reconnect again. Quite frequently the last 2 months. My most recent one was 3 days ago.

Now Speedtest is 0.80Mbps

Just tried stream Twitch, no issue

Speedtest also nearly getting full speed

Fixed it after calling them to hard reset , you should try it too if still lagging

So we informed TM and we said we no longer have the Streamyx line available (no power from wire) due to Streamyx decom (at first they were clueless saying technical issue when we complaint no line/dsl because we weren't sure if it's really the decomm taking effect but after we send in the decomm notice from tmpoint to TM helpdesk email they confirmed that my line will no longer be fixed), but they said the bill will continue to charge until we issue termination notice which incurs another 2 full bill cycles. What's with this dodginess?

So it's it possible that after the 2 further bill cycle post termination notice, the paid bill will be refunded plus rebated with those days in this month where Streamyx is no longer powered up?

And for migration to Unifi Fiber, they said Streamyx account can only close after migration complete, meaning extra overlapping charges yet again? And the question above also, for the days beginning of decomm until current will it be rebated/refund back?

This post has been edited by yurie: Jun 15 2022, 02:55 PM

Go to your nearest Tmpoint to settle. Don't hope for anything good from Email or 100.

WTH when I converted to SWU suddenly got Ruby Plus Pack added on. Anyone experienced this?

got it where?

i'm now on 300Mbps broadband only. free channels are still accessible on playtv.unifi.com.my

but my old white hypptv box no longer works. anyone knows the workaround for the box to connect with Fibrehome router?

I hope it sudden add back to me without charge, old box now only can play free channel

Usually silver BTU no need to change. cause it can go up to 800Mbps. If you have older white BTU from 5-20Mbps era then yeah you need to change to experience 300Mbps+ Internet.

just got my router changed by tm technician after signing up the 300mbps swu plan. how long usually does it take the plan to update after the router change? because on the myunifi app is still show my old plan speed

This post has been edited by DeadBullet: Jun 16 2022, 01:40 PM

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This post has been edited by DeadBullet: Jun 16 2022, 01:39 PM

Walk-in to Taipan TM office and ask for SWU. Specifically said don't want hypptv since I don't even have a TV. My old hypptv box from 10 years ago original install unifi been in my storeroom for more than half that time liao.

If add without charge nvm, this one charging me RM30....

After i upgrade from non fibre 30mbps to fibre 100mbps sudden no TV pack
Parant ask where those channel, i saw now need apply new box, because i dunno how to explaint
We only ON unifi tv when astro cannot watch

Your speed test still didn't show 300mbps after restart modem? The plan update on app will be done usually in few working days.

Try to call 100 to escalate a case, ask them to remove.

Get the Astro box which can connect and watch from Internet as well. No need the Unifi TV.

i know that, but astro is not my name, i cannot help to apply ulti box
i already tell them get new box, no respond from family, so now i diam2

yeah even after restarting the router I my speedtest still shows 30mbps instead of 300mbps and I'm currently using cat6 lan cable

in my case immediate after installer tested speedtest meet 300mbps.

Then I suggest you live chat or call them. Say the technician already change router but still didn't get the subscribe speed. Setting the speed is usually done in a short time, even most cases before technician come, your account already adjusted to the new speed.

This post has been edited by YoungMan: Jun 16 2022, 07:25 PM