I post in TM unifi members group here to checking is there any user aware of this issue : https://www.facebook.com/groups/tmunifimemb...177050439021601 but a few hours ago moderator off comments for it.

And now I check, I cant even find the group. Seems like ive been block though. Haha.

I did a cloudfare speedtest - https://speed.cloudflare.com/
Not sure why my speedtest is being done with HK server
The result is terrible tho considering the fact that i'm on 300Mbps unifi plan

unifi ipv6 not stable one,so i think it is normal.

i think the admin or moderator of that group page is from TM.

that why they delete you n block you out there for such reviews

We need a template for people to use for their MCMC complaints that points to this very problem which is clear enough that TM has no leeway to lay blame on the users as they always do (and hassle both their customers and employees with needless house visits - something we could really do without during this pandemic).

Guess it should include a "no, I do not wish to receive unexpected houseguests" disclaimer, a checklist of "I have done this, this and that to signify there is nothing wrong on my end" and the heart of the report, a table with times of day and latency/traceroute results (with a list of additional/recommended "important" hosts to ping for parity across all reports).

<rant>So far my experience with two decades of hotline reports and MCMC complaints for bad routing all ends up with me serving the technicians drinks while we sit around the computer doing absolutely nothing until a senior staffer lets drop the "let's swap your port", which does absolutely nothing. I have no idea how TM works but I guess people at their paygrade have no way to escalate and tell the NOC guys they f-ed up hard.</rant>

For my experience for last time US AWS packet loss problem , i did something below :
1. Create report in unifi portal (useless they will dispatch a installer go ur house change ur router because in their system they only see Internet Down)
2. Report to MCMC , DO NOT CLOSE AND KEEP REOPEN ONCE THEY NEVER PROVIDE THE ETA OR REPLY
3. Call 100 and keep telling them this issue , spam call je once u free
4. Go keep the MCMC aduan number and TM reference number , go DM unifi twitter , unifi twitter will straight away tell you to provide PingPlotter results



Then give your MCMC aduan number and TM reference number to them , they will follow up

does it mean if I use ipv6, I'm getting my cloudfare content delivered from HK server instead of SG since their speedtest tool deemed HK to be nearer for some unknown reason?

Yes u are correct.
TM ipv6 will connect to HKG Cloudflare DC,but ipv4 normally will go to SIN DC.
But this thing may change every few days. Depends on CF and TM.

Reroute je la

I am not getting any high spikes / latency to SG servers anymore. Maybe TM fixed something ?

still early to assume bro. usually it happens 9-11 before. but this week almost everyday 8-12.
btw I still saw high latency when I ping discord.com

Picture below = latency 2pm today.




And this one = 8.52pm.

is depend on unifi IP prefix range.. certain ip prefix will have issue but later on...

as far i tried so many Unifi IP prefix range most of the time is 8:30pm start and the rest might start later ard 8:45pm to 9pm.

they are throttling the connection as per seen at 8:30pm-12am.

twitter
discord
reddit
rhb bank
cloudflare
fastly
OVH

and anything via Equinix SG and SGIX are affected by this.

This post has been edited by heLL_bOy: May 28 2021, 09:08 PM

Tencent hosting at TM ping to DO no issue at all.. still via Equinix SG

so... TM are treating us like fool?



This post has been edited by heLL_bOy: May 28 2021, 09:28 PM

Ipv4 and ipv6 no difference right?
Need more ppl to file report to them and mcmc already

Noticed this as well while playing online games. But... biasalah. Seems to happen from time to time.

Yeah mine still fine to SG so far, after 1 hour in.

Usually 8:30 start lagging

Maybe I complained many times lol

in general most servers relay on ipv4 rather then ipv6 unless is youtube/facebook/cloudflare/google.

ipv4 is priority

you surf what? what is your ip range ?

Connected to SG game servers