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 Unifi Connection Issue to International Server, Occured usually at night 9-11pm

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Alpha_Tay
post Mar 1 2023, 11:02 PM

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QUOTE(BenYeeHua @ Mar 1 2023, 10:42 PM)
Outside fiber free of charge, if monkey area this happen regularly.

U means router to second hop right?
If yes then fiber to TM got issues, normally fiber got bend etc.
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taman here very rarely have monkey walk on wire on pole during midnight, but more bird and cat around here.

yes, 1st internet hop beside router local ip have around 100 ping.

strange that this issues disappear itself since last times Oct 31 2022.

not sure if this issues was related, but remember saw the unifi contractor fixing it half way while come out at the house, but they are fixing it at unifi dp box at another pole nearby instead of the unifi dp box my unifi was directly connected to.

unifi cable that go through under roof top was shielded with another outer cable when install it since outside the house right before enter the house but wasnt shielded right from dp box and extra payment was made to the unifi contractor installer.

strange that this high ping 1st internet hop issue was gone around midnight.

QUOTE(Alpha_Tay @ Feb 25 2022, 04:37 PM)
having unifi dp box issue again fibre modem show fibre no signal that affect only few neighbour and other unifi at the same taman still working well at today early midnight 02:42AM and it's fixed at 1:23PM, total around 10 hour, last time it happen at 18/10/2020 at around 5PM and fixed at around 11:30PM, total around 6 hour, same symptoms.

Unifi Live Chat at midnight

Your position in queue is 223.
3:03 AM

till around 5AM to finish the queue to be able to report the case.

TM100 not working at midnight.
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This post has been edited by Alpha_Tay: Mar 2 2023, 12:49 AM
yenchenje
post Mar 1 2023, 11:45 PM

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QUOTE(BenYeeHua @ Mar 1 2023, 11:01 PM)
Guess only me waiting RM 69 30M lol, gonna see lower QoS or not.
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Need the extra speed cause I plan to move my remote homelab on Hetzner to my own home so(Partially at least, datacenter connection still gonna be more stable when compared to residential) tongue.gif
BenYeeHua
post Mar 2 2023, 07:15 AM

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QUOTE(Alpha_Tay @ Mar 1 2023, 11:02 PM)
taman here very rarely have monkey walk on wire on pole during midnight, but more bird and cat around here.

yes, 1st internet hop beside router local ip have around 100 ping.

strange that this issues disappear itself since last times Oct 31 2022.

not sure if this issues was related, but remember saw the unifi contractor fixing it half way while come out at the house, but they are fixing it at unifi dp box at another pole nearby instead of the unifi dp box my unifi was directly connected to.

unifi cable that go through under roof top was shielded with another outer cable when install it since outside the house right before enter the house but wasnt shielded right from dp box and extra payment was made to the unifi contractor installer.

strange that this high ping 1st internet hop issue was gone around midnight.
*
It can possible CGNAT issues, as I recall second hub is added by extra as CGNAT.

QUOTE(yenchenje @ Mar 1 2023, 11:45 PM)
Need the extra speed cause I plan to move my remote homelab on Hetzner to my own home so(Partially at least, datacenter connection still gonna be more stable when compared to residential)  tongue.gif
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Ya, better split it out, never put eggs into same bucket lol.
Alpha_Tay
post Mar 2 2023, 07:42 AM

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QUOTE(BenYeeHua @ Mar 2 2023, 07:15 AM)
It can possible CGNAT issues, as I recall second hub is added by extra as CGNAT.
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but it's unifi 300mbps public ip.
BenYeeHua
post Mar 2 2023, 10:02 AM

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QUOTE(Alpha_Tay @ Mar 2 2023, 07:42 AM)
but it's unifi 300mbps public ip.
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Then need tm to find out, most likely their side.
yenchenje
post Mar 2 2023, 02:42 PM

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QUOTE(BenYeeHua @ Mar 2 2023, 07:15 AM)
Ya, better split it out, never put eggs into same bucket lol.
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Exactly, but if Unifi still has issues, then Hetzner can fallback and can jump ship to maxis icon_idea.gif
BenYeeHua
post Mar 2 2023, 10:06 PM

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QUOTE(yenchenje @ Mar 2 2023, 02:42 PM)
Exactly, but if Unifi still has issues, then Hetzner can fallback and can jump ship to maxis  icon_idea.gif
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Maxis even got 4G as backup, lol.

QUOTE(Alpha_Tay @ Mar 2 2023, 07:42 AM)
but it's unifi 300mbps public ip.
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Extra info, the only issues for TM is if they don't have record on ur lagging, then they come and test, say no issues lol.
In past it did happen on ADSL DSLAM, the issues happen only around 5PM sunset, until MCMC come in and force them switch a new DSLAM in lol. laugh.gif

So u better hope it is just fiber issues, easy to find out on signal level etc.
---
Today 3.3 lazada, and video lagging for aliyun MY, no issues on SG tata lol. laugh.gif

Edit: then SG also overload because some shifted there lol.

This post has been edited by BenYeeHua: Mar 2 2023, 10:20 PM
Alpha_Tay
post Mar 2 2023, 10:32 PM

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QUOTE(BenYeeHua @ Mar 2 2023, 10:06 PM)
Maxis even got 4G as backup, lol.
Extra info, the only issues for TM is if they don't have record on ur lagging, then they come and test, say no issues lol.
In past it did happen on ADSL DSLAM, the issues happen only around 5PM sunset, until MCMC come in and force them switch a new DSLAM in lol. laugh.gif

So u better hope it is just fiber issues, easy to find out on signal level etc.
---
Today 3.3 lazada, and video lagging for aliyun MY, no issues on SG tata lol. laugh.gif

Edit: then SG also overload because some shifted there lol.
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happen again tonight, 2 days in a row.

last time it only happen once at the end of oct 2022
BenYeeHua
post Mar 2 2023, 10:34 PM

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QUOTE(Alpha_Tay @ Mar 2 2023, 10:32 PM)
happen again tonight, 2 days in a row.

last time it only happen once at the end of oct 2022
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easyfix running got say what?

You can run easyfix on mobile data, it will still test on ur login account on their side, then you can open report on the account record, then TM can take a look on the latency recorded on the report. thumbsup.gif
yenchenje
post Mar 2 2023, 10:42 PM

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QUOTE(BenYeeHua @ Mar 2 2023, 10:06 PM)
Maxis even got 4G as backup, lol.
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Nah, almost all the mobile data coverage at my place is garbage, can't really rely on any of them except fibre connection rclxub.gif
BenYeeHua
post Mar 2 2023, 10:53 PM

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QUOTE(yenchenje @ Mar 2 2023, 10:42 PM)
Nah, almost all the mobile data coverage at my place is garbage, can't really rely on any of them except fibre connection  rclxub.gif
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Most of fiber downtime just midnight, should not be a issues I guess?
Alpha_Tay
post Mar 3 2023, 12:04 AM

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QUOTE(BenYeeHua @ Mar 2 2023, 10:34 PM)
easyfix running got say what?

You can run easyfix on mobile data, it will still test on ur login account on their side, then you can open report on the account record, then TM can take a look on the latency recorded on the report. thumbsup.gif
*
need to run easyfix during 1st internet hop high ping issue happen?

1st internet hop high ping issue gone after 11PM for today.
BenYeeHua
post Mar 3 2023, 02:15 AM

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QUOTE(Alpha_Tay @ Mar 3 2023, 12:04 AM)
need to run easyfix during 1st internet hop high ping issue happen?

1st internet hop high ping issue gone after 11PM for today.
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Ya, so they can come on day time then check for normal period, and compare. hmm.gif
yenchenje
post Mar 3 2023, 05:02 PM

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QUOTE(BenYeeHua @ Mar 2 2023, 10:53 PM)
Most of fiber downtime just midnight, should not be a issues I guess?
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Should be fine, dynamic IP but whatever, DDNS can solve that quite easily
BenYeeHua
post Mar 3 2023, 07:28 PM

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QUOTE(yenchenje @ Mar 3 2023, 05:02 PM)
Should be fine, dynamic IP but whatever, DDNS can solve that quite easily
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Ya, another is just the simple telegram bot report the new IP, then directly open lol. laugh.gif

Anyways, except lazada live is laggy like a random ghost in night, and bilibili lack budget in video(get throttling heavy, but wifi cut to force switch server then fine) so far so good?
As I tested using lazada and taobao, if lag, lazada will slow down on loading the product image. tongue.gif
----
Not checking latest news, any good news on the Google/Facebook undersea fiber for Malaysia? hmm.gif

And yes, I also know vietnam undersea cable broken like hell, if Malaysia not gonna do something for this, I don't it will be good for high speed broadband next 10 years... sweat.gif

This post has been edited by BenYeeHua: Mar 3 2023, 07:30 PM
Alpha_Tay
post Mar 3 2023, 11:24 PM

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QUOTE(BenYeeHua @ Mar 3 2023, 02:15 AM)
Ya, so they can come on day time then check for normal period, and compare. hmm.gif
*
there isnt any 1st internet hop high ping issue today, so cant run easyfix today, it only happen for 2 days recently yesterday and the day before yesterday, and once for a few hours at single day during oct 31 2022. all at the same time period around 8pm to before midnight.

and there isnt any 1st internet hop high ping issue at saturday night

so far there isnt any 1st internet hop high ping issue at sunday night

could be related to flood, but there is zero downtime only 2 days night time 1st internet hop high ping.

01 March 2023 04.27PM -

Service disruption (Segamat, Johor)

unifi Mobile, Voice, Broadband (Streamyx), Fibre broadband, unifi TV

Ongoing

Area affected : Segamat, Johor

Cause : Flood

Estimated Time To Resolve (ETTR) : 03/02/2023 4:27 PM

01 March 2023 04.27PM -

Service disruption (Kluang, Johor)

unifi Mobile, Voice, Broadband (Streamyx), Fibre broadband, unifi TV

Ongoing

Area affected : Kluang, Johor

Cause : Flood

Estimated Time To Resolve (ETTR) : 03/02/2023 4:25 PM

01 March 2023 04.28PM -

Service disruption (Lok Heng, Kota Tinggi, Johor)

unifi Mobile, Voice, Broadband (Streamyx), Fibre broadband, unifi TV

Ongoing

Area affected : Lok Heng, Kota Tinggi, Johor

Cause : Flood

Estimated Time To Resolve (ETTR) : 03/02/2023 4:27 PM

https://home.unifi.com.my/unifi-alerts

RM0 RM0 Unifi: Hi, your Unifi service may be affected by our network maintenance on 7/3 between 12am and 6am. Thank you for your patience

6 March 2023 11:27am SMS 66555

maybe not nationwide maintenance

This post has been edited by Alpha_Tay: Mar 6 2023, 12:23 PM
yenchenje
post Mar 6 2023, 03:54 PM

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Another day another TM issue rclxms.gif

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BenYeeHua
post Mar 7 2023, 08:45 PM

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QUOTE(yenchenje @ Mar 6 2023, 03:54 PM)
Another day another TM issue  rclxms.gif

Attached Image
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Nice name for ur router. laugh.gif
Based on third hop is fine respond to ping, so I guess this is overload of CGNAT. sweat.gif sweat.gif doh.gif
yenchenje
post Mar 8 2023, 08:07 PM

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QUOTE(BenYeeHua @ Mar 7 2023, 08:45 PM)
Nice name for ur router. laugh.gif
Based on third hop is fine respond to ping, so I guess this is overload of CGNAT. sweat.gif  sweat.gif  doh.gif
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Xiaomi AX1800 OpenWrt based router, technically I can modify it with some bypass to the LuCI GUI but didn't bother cuz I'm planning to run OPNSense/Mikrotik stuff soon since I want more granularity control over my network whistling.gif
a_capybara
post Mar 10 2023, 01:30 AM

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Still having to put up with this bullshit that started Q4 last year. Connections aggressively capped round the clock. Anyone else having this problem or had it resolved?

Can't wait for my Unifi contract to end. I only wish I could "best effort" my bills like they do with their non-existent service.

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