can read your misadventures from the time you bought your laptop until your SSD kong until the GC issue

https://forum.lowyat.net/topic/4770178?auth...entleman_League

looks like your mobo might be a lemon. first SSD then GC

buying cheap laptop now we know what's the catch liao lor
reminding myself to get an ROG next time     

^this, dell customer service really geng.
if any problems and under warranty they straight send technician to ur house change the parts no questions ask

The gpu is dead bro. Send it for warranty claims.

if i am the laptop owner, i will just ask tribunal help me take back all my money spend on the it ,ask the shop take back the faulty unit ,  how many times need to send in to warranty oh, never ending story

=(

Thanks for sharing 

lai lai taking bets on who made the report   

empire23 lucifah can see who reported?   

shhhh u noe i noe la

Could it be... Ragnarok Online?

Tell us about the deleted post of yours in the Notebook section.

which tered

What a cuck, either too rich or fake story. Give me enough to compensate I'll smash their business and this will create enough hoohhaa that the public will side with you and their boss will be pressured to do something about it.

Hi Kopitiam,

We wish to clarify a few things:

1. We are happy to help Gentleman_League with this issue and are ready to help him with this RMA as soon as we receive it. He messaged us on WhatsApp at 12.52PM today asking for help, and we replied him at 1.12pm (today is our off day).

2. We have not rejected any RMA claim from Gentleman_League, and we would never reject warranty claims from customers if the product is still within warranty period.

3. Gentleman_League only has carry-in warranty which means he is responsible for sending in the laptop to us for diagnosis and warranty claim. However, for the first 2 times he sent in his laptop regarding the Nvidia RTX 2060 GPU suspected of being faulty, we provided free return shipping to him as a courtesy, and we have always done our best to help him resolve any issue with the laptop.

4. Gentleman_League has sent in his laptop to us for 3 times only, and not 4-5 times as he has mentioned. The first time he sent in to us, was because his Samsung 1TB PM981a NVMe SSD was not detected and we replaced it immediately upon receiving and sent back the laptop to his Penang address free of charge. We received his laptop on 11 November 2020 and the RMA was completed on 13 November 2020.

5. On 11th December, Gentleman_League notified us he had no display on his external monitor. We informed him to send in for diagnosis, as we suspected the Nvidia GPU/drivers had issue because it is directly connected to the external display output. We informed Gentleman_League that we needed to check and verify the Nvidia GPU was at fault, and if it was, we would replace a new unit for him.

6. We received the laptop on 15th December and used DDU to do a clean install of the Nvidia graphics drivers. Everything worked without issue, and we sent him a video of The Witcher 3 running smoothly at maximum settings. Therefore, we could not provide him with a new unit replacement. We tested the most demanding/modern games like Shadow of the Tomb Raider at highest settings, running overnight and there was no issue found for 4 days in a row. The laptop was sent back to him on 21/12/2020 before Christmas.

7. Everything was working well, until 11th January, Gentleman_League contacted us that the Nvidia GPU was not detected. We advised him to do a clean install of the Nvidia drivers using DDU and if the issue persisted, to send in to us for checking. We arranged for Gdex to pickup the laptop and received it on 22 January.

8. We reset his BIOS settings to default (since he set the laptop to run on dGPU). We also did a clean install of the Nvidia drivers using DDU. Again, we found that everything worked without issue, modern titles and demanding games were running smoothly with high FPS. We sent him a photo of Shadow of the Tomb Raider running at the highest settings as proof. We performed a reformat as well to make sure there was no software issue/conflicts, and tested the laptop over the entire weekend with no issues found. We shipped back the laptop to his address on 25th Jan.

Finally, we wish to reiterate that we are prepared to help Gentleman_League, and only require Gentleman_League to send in this laptop to us so we can begin the RMA process. Hope this clarifies the situation.

Hi Kopitiam,

We wish to clarify a few things:

1. We are happy to help Gentleman_League with this issue and are ready to help him with this RMA as soon as we receive it. He messaged us on WhatsApp at 12.52PM today asking for help, and we replied him at 1.12pm (today is our off day).

2. We have not rejected any RMA claim from Gentleman_League, and we would never reject warranty claims from customers if the product is still within warranty period.

3. Gentleman_League only has carry-in warranty which means he is responsible for sending in the laptop to us for diagnosis and warranty claim. However, for the first 2 times he sent in his laptop regarding the Nvidia RTX 2060 GPU suspected of being faulty, we provided free return shipping to him as a courtesy, and we have always done our best to help him resolve any issue with the laptop.

4. Gentleman_League has sent in his laptop to us for 3 times only, and not 4-5 times as he has mentioned. The first time he sent in to us, was because his Samsung 1TB PM981a NVMe SSD was not detected and we replaced it immediately upon receiving and sent back the laptop to his Penang address free of charge. We received his laptop on 11 November 2020 and the RMA was completed on 13 November 2020.

5. On 11th December, Gentleman_League notified us he had no display on his external monitor. We informed him to send in for diagnosis, as we suspected the Nvidia GPU/drivers had issue because it is directly connected to the external display output. We informed Gentleman_League that we needed to check and verify the Nvidia GPU was at fault, and if it was, we would replace a new unit for him.

6. We received the laptop on 15th December and used DDU to do a clean install of the Nvidia graphics drivers. Everything worked without issue, and we sent him a video of The Witcher 3 running smoothly at maximum settings. Therefore, we could not provide him with a new unit replacement. We tested the most demanding/modern games like Shadow of the Tomb Raider at highest settings, running overnight and there was no issue found for 4 days in a row. The laptop was sent back to him on 21/12/2020 before Christmas.

7. Everything was working well, until 11th January, Gentleman_League contacted us that the Nvidia GPU was not detected. We advised him to do a clean install of the Nvidia drivers using DDU and if the issue persisted, to send in to us for checking. We arranged for Gdex to pickup the laptop and received it on 22 January.

8. We reset his BIOS settings to default (since he set the laptop to run on dGPU). We also did a clean install of the Nvidia drivers using DDU. Again, we found that everything worked without issue, modern titles and demanding games were running smoothly with high FPS. We sent him a photo of Shadow of the Tomb Raider running at the highest settings as proof. We performed a reformat as well to make sure there was no software issue/conflicts, and tested the laptop over the entire weekend with no issues found. We shipped back the laptop to his address on 25th Jan.

Finally, we wish to reiterate that we are prepared to help Gentleman_League, and only require Gentleman_League to send in this laptop to us so we can begin the RMA process. Hope this clarifies the situation.

just my 2sen. since the problem keep on recurring, has the hardware been checked instead of keep installing driver over n over again?
and what about the claim tht new gpu been changed for him or is tht a misunderstanding on his part?
if it's me i would b pissed as well to hv to send in the laptop so many times n still havent been fixed for good

Your customer had the exact same problem after your fix in December. Your solution was to do the exact same thing?      . At this point you should have RMA'd the unit already but you didn't.

He also said he asked for RMA long ago. Why now when story go viral only act?

So if you do the driver reinstall and everything works, will you do a root cause analysis to find out what went wrong? A recurring problem is not going to go away unless you fix the underlying issue. Will you check the hardware for defects or whether it is user induced software issue? Will you explain why a laptop that has a discrete GPU cannot run under dGPU setting?

If in fact it was a user issue, will you educate the user on how to install the drivers without an ALL FUCKING CAPS message or a "How I know I'm not the user" type of reply?

And why is it that despite the rigorous stress tests, there are so many issues being reported and not just by this one user?

Not likely, but seems there may be something TS is doing that causes the drivers to go corrupt upon updates. Could be a 3rd party app? Could be a virus. Dealt with similar issue (based on pic from first page), driver reinstall solved (and stayed that way).

Edit: issue on an older Asus lappy.

It doesn't say the replacement was done though. It just said was requested. Since the tests came back ok, I don't think it was done, otherwise it would have been in the next column.

u sure it's not due to overheating issue? where do u normally place ur laptop? Try installing CPUID and monitor the temperature of your card

wow, basically you problem happened about 3 times and your "fix" is still the same then play witcher 3 for 4 days?

Insanity is doing the same thing over and over again and expecting different results. ----Albert Einstein

SSD problem. Then recurring GPU problem yet to be solved. You guys got no tech team to actually fix the problem?

It seems they didnt do any replacement just reinstall drivers and blow the ports only

Thank god i didnt order from them. Time to get the gigabyte g5 instead or the msi gf65

KEK, all the signature approved from same person? 

From ur documents it din show they exchange the GPU for u.

From azim reply also no GPU has been changed, basically they format and perform their stress test (running Witcher 3 for few days) on it only.

I'm not sure what promise has been made by them but if you got any black n white evidence on them promising to change the GPU then now is the best time to bring it out d.

And ya, the root of your problems still haven't been eliminated.

Seriously not sure if they even have a tech team for such issue or all their procedure is just formatting and hope everything will b fixed

I'm not an Illegear customer or endorsing their products but I've seen chinti and others continuously bash Illegear daily for everything, I'm not sure what beef they have but it's best to be neutral on this kind of issue.

We probably don't know the full story and the only way to solve this issue is for Mr gentleman here to send in for warranty claim. Maybe he can also post the entire WhatsApp chat for everyone to see and not just a few snippets of his own selection.

If they still don't fix the issue then I recommend you to take action by going consumer tribunal, etc. As they mentioned you only contact them at around 1pm when this thread started at 10am, why do that unless you wanted to create drama at /K?

Haha their customer service actually mental
Had a motherboard change in my living room and boom works like brand new again less than a week lol

Lol lucky me..before this i plan to buy this brand or D brand gaming laptop..but after take few consideration at the end im build the pc..oh hailed pc master race!!!
Joke a side  ..hope ts & this company can resolve to something..if the problem still persist my advice is open tribunal case and option resolution either full refund/ 1 to 1 replacement.
but if im in ts place i will go to full refund and go for another reputable brand..less hassle