I also have a similar experience, can't detect GPU and they say my Motherboard faulty, can't be fixed better to buy a new one.

But I wasn't satisfied with their service so I went to a specialist and they say it's not a Motherboard problem but it's the GPU. So he got it fixed and no problem now.

Never going to buy from this shitty company again. After-sales service is rubbish. They even charge for checking after the warranty period.

Clearly its a mobo fault. I assume you didn't perform any undervolt or overclock activity right?
The nb still under warranty right? In that case just insist on warranty. Keep in mind warranty is not an one to one exchange.
Did they provide any prove of no fault found from their end to refuse warranty?
I please tell me you did not play on bed or turn down fan speed while under load.

please tell me something which i don't know
lappy gpu is discrete type?
all the while lappy gpu is intergrated with lappy mobo.
How they managed to replace a new gpu on lappy??

jeng jeng jeng jengggg

Sounds like hardware issue.
Probably need to reflow the GPU

give it to me let me check. then we go illegear bising there if you dare.
niaseng dunwan responsible pulak.

its a laptop, just rma it
prolly the gpu chip need resoldering but thats not something end user can do.

They "changed" your laptop gpu? Is this even doable?

Was lookin to buy lappie n someone suggest illegear. Welp..time to avoid.

Ts grow a ball n report to tribunal la

to change a laptop gpu meaning need to change the entire mobo which is like the heart of ur laptop
and as the heart of ur laptop, it of coz cost as much as a new laptop so i highly doubt they will change it for u
which mean they did not change any gpu for u, just clean it for u thts all

lol don't come crying in forum then if you don't want protect yourself

possible with MXM GPU http://forum.notebookreview.com/threads/su...laptops.805136/

but as illegear mentioned every PC is "custom shipped" ie we are the middle man, you buy from us then we place order from Sager / Clevo ... I really doubt they would have GPUs just lying around 

anyway TS, what's your laptop and OS specs ? maybe try downloading each driver yourself from the manufactures site instead of using the default bundle.

Did they provide any screen shot? If it has no problem on their side, is there any thing might be wrong on your side? Have you check during problem if the power adapter is plug in and has power? Did you use external monitor to confirm and did the issue only happen with external monitor?
Refusing warranty is not a small thing for me. So it is likely their tech is being honest with you.
If you have any screen shot, I recommend you to provide it to them and insist on warranty regardless of their diagnostic conclusion. But keep in mind warranty is not an one to one, so adjust your expectation.
If you have a second screen, I recommend to open a monitoring software during load such as hwmonitor to see if it overheat. Also disable auto restarts in advance system properties so that you can see the error code if any. Capture any prove on your side and you should be able to ask for a warranty. Provided you can wait. One to one after 5 months is not likely going to happen.

small modal can afford to buy RM1mil sports car?       

unfortunately I'm based in Penang, still no interstate travel allowed  

Warranty might not equals to a replacement. However, I would encourage ts to insists on warranty from the retailer.

Like I mentioned, have you check if adapter has power? Can you confirm if the issue only happen when the screen is connected? Also try to use hwmonitor to see if it overheats.
It is likely that the tech on their side is honest with you if they have picture to prove its no fault found on their end.
So if you have concluded that it is surely not your end problem, just formally submit your pictures and insists on warranty from them provided that you did not insists them to give you a new one on the spot.
For me, if you have picture of no nvidia in device manager, it should be enough to ask for warranty. Unless your nb is those type that has detactable gpu.

I was gonna make another joke at TS' expense about asking for technical help on /k instead of the specialized technical threads already available(nobody posts there these days).

But eh... I know how panicked one can be when an expensive toy you bought suddenly malfunctions and seller refuse to bear responsibility.

But or course, /k will always be lowyat.net's front office. Even the top bar has shortcut direct to /k. lol

Usually the dispute starts when customer ask for one to one on the spot. Warranty does not warrants an one to one in most cases in computer. Just a guess on my part. Otherwise, I do think ts should push for warranty.

Well...since they also claimed to have replaced the gpu ts might as well check it also....

If they lied about it then just claim and if they refuse

Lol.....just proceed tribunal on their ass.....

oh another penang lang, come come
we go yamcha n tok kok about prince j and illegear

by the way if illegal still dun wan to honor their warranty and u really looking for shop to repair in penang, just pm me. i know a good shop with frenly boss n reasonable price, i sent my illegal there to fix also previously

1 to 1 or refund after 5 months... hmm, seems unlikely. You know nuclear buttons are often a mutual thing right?
Since you mentioned they have prove the nb is OK to you before, maybe better to check again or send to a different shop for a second opinion. Even if you do want to push the nuclear button, do it with as much data on your hand as possible instead of acting on an emotional note.

ts you should rename this thread to include "Illegear" so if people search on Google they can see the complaints

Please. This is /k so people just post whatever they want but you should not flash your BIOS if you don't know what you're doing. If unsuccessful you won't start your device anymore.

Reminds me of what happened in the company's main thread last year. So it was kind of the peak of stress test-gate and one of their fanboys posted the lenovo estimated delivery period as sometime this year. So it was about 6 months wait and they were making fun of Lenovo. So I replied that hey that's the difference between a company behaving responsibly and providing realistic delivery times compared to one that promises you a short delivery but then delays on you over and over again.

That reply disappeared not long after it was posted but the post making fun of Lenovo stayed. I thought it was that thread's TS working his magic so I ignored it. In Dec, another one of my posts went missing and this time I tilted and called them out. Turns out it was a staff who had deleted my comment and he restored my comment back saying it was deleted because it was an unrelated personal opinion. Mind you, we were discussing the company's business practices and customer service at the time.

So it got me thinking about that Lenovo comment way back when, if my comment was deleted because it was an unrelated personal opinion (I'm guessing here since I wasn't given an explanation), why was the post making fun of Lenovo not deleted at the same time?

eh just do it anyway

if they suspend ts or delete posts we can see they're doing these shady crap

Also ktards have been creating threads to witch hunt and criticize other ktards since forever and they're still here