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 ILLEGEAR LAPTOP, RMA UPDATED (Successful) 10/3 > TBU

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TSGentleman_League
post Mar 8 2021, 12:51 PM

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QUOTE(EBBattlefield @ Mar 8 2021, 01:10 PM)
when i mostly play 5 year old game, i also ask myself why need to buy 5th gen Ryzen......

owai
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susah nak follow the trend to upkeep latest GPU, unless we hardcore gaming laugh.gif
TSGentleman_League
post Mar 8 2021, 07:03 PM

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QUOTE(13th @ Mar 8 2021, 07:00 PM)
Can i share tech armory review here?
I rate 5/5 can reply my shopee deal, i can self collect.
Laptop got keyboard problem, go there straight away replace keyboard. Clevo brand also
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Nice.. u send it to sc? How long does it takes to replace ?
TSGentleman_League
post Mar 8 2021, 08:06 PM

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QUOTE(teamjoker @ Mar 8 2021, 08:14 PM)
No update ka?
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No bro, since they recieved my laptop. No news from their side =(
QUOTE(Boldnut @ Mar 8 2021, 08:27 PM)
this is why you buy lenovo.

next time buy Lenovo laptop especially their thinkpad series, if want gaming just buy another desktop.

If still want gaming in laptop, buy thinkpad 15P/15g.
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Trigger has been pulled bro 😭
QUOTE(knazlee @ Mar 8 2021, 08:52 PM)
I donno if you are lucky or unlucky. 3 times mobo died.
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And 1 time SSD fried. 😂
TSGentleman_League
post Mar 9 2021, 09:48 AM

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QUOTE(Asgaard @ Mar 9 2021, 02:32 AM)
Avoid illegear at all cost.

2 years already enter service centre 4 times.

HDD spoilt, battery swollen, motherboard spoilt, Keyboard spoilt, Henge broken.

Motherboard spoilt 4 months repair time. Really wtf

Bought laptop 2 years but 6 months in factory fixing

Dono what chepo battery they using. so many complains their battery always swollen.
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Youre making worried, 4 months for fixing mobo. i need my PC to work cry.gif cry.gif

QUOTE(MystiqueLife @ Mar 9 2021, 09:38 AM)
Please keep us updated TS.
You have saved a lot of potential buyers from having the same fate as you.

The CS reply and actions to resolve your problems were really uncalled for. Not something I'd expect from a 7k laptop.
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Definitely, im still waiting for them to reply. ohmy.gif

Ikr, 7k+ laptop 5 months usage but most of the time are in sc. rclxub.gif


TSGentleman_League
post Mar 9 2021, 11:28 AM

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QUOTE(t3n @ Mar 9 2021, 12:16 PM)
Using level 51.. so far so good.. and not so much complain from buyers..
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nice, so fat i've never heard complains about that. It seems like a well build machine huh brows.gif
TSGentleman_League
post Mar 9 2021, 11:43 AM

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QUOTE(DuitNow @ Mar 9 2021, 12:38 PM)
Surprised see this thread appear here usual support is in their mobile computing thread but its locked now.

What happen to the illegear mobile computing thread and why its locked?
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QUOTE(chinti @ Mar 9 2021, 12:40 PM)
too many customers complaints, so fast fast lock up all the bad reviews n hope people couldnt find it
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hopefully K/ mod wont nuke my thread
TSGentleman_League
post Mar 10 2021, 10:30 AM

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Got a latest update from Illegear.

9/3/2020, got their text after sending back to them since last week.


10/3/2020, An early reply from Illegear this morning. Was told that they had upgraded 240Hz Screen for me (Previous are 144Hz) and Mobo/GPU replacement.



Will be updating once i receive the laptop, anytime by this week.


Please refer Image below.

user posted image

This post has been edited by Gentleman_League: Mar 10 2021, 10:31 AM
TSGentleman_League
post Mar 10 2021, 10:36 AM

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QUOTE(dman @ Mar 10 2021, 11:34 AM)
So basically they changed to all new laptop for u?  cool2.gif
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Yes, based on the text i was told they had changed a new unit and upgraded 240Hz screen.

Will check and update once i receive yeah.

notworthy.gif notworthy.gif
TSGentleman_League
post Mar 10 2021, 10:38 AM

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QUOTE(incubus_skj @ Mar 10 2021, 11:36 AM)
i help pray that they really give you a new laptop this time, even if they request for you to delete this thread as a result. janji can finally solve your problem once and for all

thumbsup.gif  thumbsup.gif
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Finger cross wont be facing any problem again, once and for all. Finally.

Will inspect once i receive, will update again.

notworthy.gif
TSGentleman_League
post Mar 10 2021, 10:57 AM

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QUOTE(Ichibanichi @ Mar 10 2021, 11:40 AM)
Congrats.
The power of /k and your patience finally been reward.
Lets hope it solve all your misery.
Keep us posted once your lappy return to you.
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Patient has been rewarding, and thanks k/ for the over whelming opinion and guide. notworthy.gif

Gonna wait till my laptop to arrive, will see how it goes. (finger cross)


QUOTE(amir.asyraf @ Mar 10 2021, 11:43 AM)
finally.. such a pain in the ass to get it sorted. Need to viral it in /k and their reputation threatened baru take action properly
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Finally, hopefully it ends my nightmare here. sweat.gif
QUOTE(knazlee @ Mar 10 2021, 11:52 AM)
Good news.

New laptop!
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Finger cross no problems in the future.

QUOTE(zerorating @ Mar 10 2021, 11:54 AM)
more like a bribe.
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sweat.gif sweat.gif sweat.gif
TSGentleman_League
post Mar 10 2021, 11:05 AM

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QUOTE(ArefiE @ Mar 10 2021, 11:57 AM)
very good news
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notworthy.gif notworthy.gif notworthy.gif

QUOTE(y500 @ Mar 10 2021, 12:01 PM)
gratz ! hope it is brand new in box not another returned unit (touchwood)  sweat.gif  sweat.gif  sweat.gif
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touch wood@ choii....!! ohmy.gif ohmy.gif ohmy.gif
QUOTE(weicuenbb @ Mar 10 2021, 12:02 PM)
what is your original laptop specs and new laptop specs
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Replaced Screen 144Hz > 240Hz
user posted image
TSGentleman_League
post Mar 10 2021, 02:27 PM

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QUOTE(huislaw @ Mar 10 2021, 01:37 PM)
Yay happy ending.
So nais got new replacement.
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how much i've been thru, its tough . console.gif
TSGentleman_League
post Mar 10 2021, 02:27 PM

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QUOTE(incubus_skj @ Mar 10 2021, 03:21 PM)
choi choi choi  laugh.gif  laugh.gif  laugh.gif

but knowing them it's quite a possibility also  sweat.gif  sweat.gif
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choi choi choi bruce.gif

QUOTE(bigmac999 @ Mar 10 2021, 03:24 PM)
hehe looks like persistency paid off

congrats on your new laptop haha
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Hopefully, no more problems this time. bye.gif
TSGentleman_League
post Mar 10 2021, 02:33 PM

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QUOTE(bottomfrag @ Mar 10 2021, 03:27 PM)
Congrats! It's a tentative win for now until you can confirm it with your inspection and stress test.
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thanks bro, definitely will inspect thoroughly. finger cross notworthy.gif
TSGentleman_League
post Mar 10 2021, 02:57 PM

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QUOTE(Mixo Mania @ Mar 10 2021, 03:46 PM)
That's not too bad, only take 27 pages of response.
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and 6 months of bruce.gif bruce.gif
TSGentleman_League
post Mar 11 2021, 11:05 AM

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QUOTE(chinti @ Mar 11 2021, 11:14 AM)
oh gratz, the thread paid off
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Thanks bro.

Hopefully, will inspect later . I believed my laptop will be arriving today.
QUOTE(ericcheng2021 @ Mar 11 2021, 11:35 AM)
I wonder if other brands got issue , we create topic here got use or not 🤔
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I've seen alot, thats one regarding AOC Monitor has been started yesterday.


QUOTE(teamjoker @ Mar 11 2021, 11:55 AM)
congrats. hope this time all problem solved.
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Thanks brother, will inspect and update u guys! notworthy.gif notworthy.gif
TSGentleman_League
post Mar 11 2021, 03:50 PM

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QUOTE(HaleYeah @ Mar 11 2021, 12:09 PM)
I wish you all the good luck in the world TS!
Been following this thread ever since it was first posted.
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thanks bro, please stay tuned. I will update once I've receive it.

QUOTE(jamilselamat @ Mar 11 2021, 12:13 PM)
Technical forum ada, tapi last-last, /k jugak tolong settle. laugh.gif

Congratz to TS. Didnt expect a happy ending.
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Thanks bro notworthy.gif
TSGentleman_League
post Mar 11 2021, 03:52 PM

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QUOTE(pandah @ Mar 11 2021, 01:06 PM)
will wait for update after receive
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Will definitely give u guys an update, prolly tmr i will be receiving it.

I just received courier tracking number from ILLEGEAR.


11/3/2012 2:18 PM flex.gif
TSGentleman_League
post Mar 15 2021, 10:55 AM

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Hello k/, sorry for the late update was very busy throughout the weekend. I've received my Laptop on Friday noon, but
manage to tried it on the Saturday morning. It took me awhile for setting it up, and tried to run some games as well..

So far it runs perfectly, with my external monitor connected but too bad my monitor would only support 144Hz, cant manage to try 240Hz but anyhow i don't see any differences but its ok that's not the main concern. Hopefully my voyage will be much smoother compare with my previous experience!

Thanks k/ for such amazing response and opinion for helping me out the whole process. Much love, till then!

user posted image
user posted image
user posted image

This post has been edited by Gentleman_League: Mar 15 2021, 11:00 AM
TSGentleman_League
post Mar 17 2021, 09:58 AM

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QUOTE(soulz69 @ Mar 15 2021, 04:10 PM)
1 on 1 change?
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yes, based on what they had told me. its 1 on 1 exchang.

QUOTE(pandah @ Mar 15 2021, 04:18 PM)
is it a new one with new serial number?

new warranty?

have test the previous game to see if old problem happen?
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i did not really pay attention to that, good point.

i will check it again regarding the seriel number.

about the warranty i need to drop them a text to get more into details. i will update here soon!

QUOTE(soulz69 @ Mar 16 2021, 05:28 PM)
nice got replacement. means that brand new laptop with upgrade 240Hz panel. brows.gif
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Yes bro, thank you . patient has been paid off, thanks to k/ too! notworthy.gif notworthy.gif

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